New car delivery issue -Help

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Typan

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I am trading in my CLA so would they give me a Coupe until mine is ready?
 

bembo449

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I think your being fobbed off too , having just sold a 40k , im pretty sure there would have been some sort of dialogue between salesmen and sales manager ! Push for some sweetners , its the least they can do for the way they have kept you in the dark pal
 

Binnedit

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I work in the trade for another franchise.

I suspect that the vehicle was being built in the factory, or built and sat at the docks waiting on transport to the UK. These vehicles are shown as 'stock' to the dealership, as the manufacturer invoices the dealership for the vehicle as soon as practical, whether the vehicle is physically delivered to site or not. Therefore the sales person would see the vehicle as stock, when it wasn't actually on site. he should have known where to check the location of the vehicle was though - no excuses.

Probably not as suspicious as you may think, just an error which they should apologise for and put right.
 
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Typan

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I work in the trade for another franchise.

I suspect that the vehicle was being built in the factory, or built and sat at the docks waiting on transport to the UK. These vehicles are shown as 'stock' to the dealership, as the manufacturer invoices the dealership for the vehicle as soon as practical, whether the vehicle is physically delivered to site or not. Therefore the sales person would see the vehicle as stock, when it wasn't actually on site. he should have known where to check the location of the vehicle was though - no excuses.

Probably not as suspicious as you may think, just an error which they should apologise for and put right.

Why did he say we could have it in a week then
 
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Typan

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Does the fact I’m trading in my CLA affect my chances of getting a loan car ?
 

mikestrivens

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I guess it depends on whether they have sold it already.
 
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Typan

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I guess it depends on whether they have sold it already.
Do you mean sold my CLA or the new car ?
We are going away next weekend and really wanted to go in the new car
 

mikestrivens

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Do you mean sold my CLA or the new car ?
We are going away next weekend and really wanted to go in the new car

Well I meant the CLA, but it could be both really.
 
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Typan

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So the manager has rang apologised again saying can’t get a car to my spec so will have to wait until the one on order arrives which he says now will be end of March. I asked what happened to the car I bought he now says it looks like an admin error hmm. Said because I am trading in my car they will lend me one until mine is ready. I said I wanted one equal or above what I was getting and I also felt I deserved some kind of compensation, free service etc, he didn’t seem too bothered by that, he is calling back later with what cars are available
 
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Typan

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He has rang back, giving me an eclass coupe until mine is ready, plus a 2 year service plan, I’m happy with that, thanks everyone for the advice
 

mikestrivens

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finally, a dealer that understands the meaning of customer service.
 

malcolm E53 AMG

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What a refreshing change, someone who accepts responsibility when something goes wrong and does something about it, very pleased for you
 

davemercedes

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Good!
One point for the righteous!

btw: Check carefully exactly how their/your insurance cover works.
 
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Typan

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Good!
One point for the righteous!

btw: Check carefully exactly how their/your insurance cover works.
Sorry what do you mean, he said their insurance would cover me until mine is ready, should I suspend mine ?
 

John Laidlaw

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Well this is a heartening tale in the end - it’s how dealers react when things go wrong is how they should be judged....and let’s face it everyone is human and therefore mistakes will happen...
 

davemercedes

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Sorry what do you mean, he said their insurance would cover me until mine is ready, should I suspend mine ?

I wouldn't suspend it - they'd probably charge you more in admin than you'd save! My warning concerned the level of cover the dealer offers which from what you say seems all good. But - I was recently surprised to find when I picked it up that I had to provide cover for a courtesy car - the garage don't actually cover customer use. But I was pleasantly surprised to find that I was covered fully comp in a loan car - my policy (with LV) has a paragraph specifically extending my cover in such circumstances. But apart from maybe Saga, I don't think I had such an extension with other companies over the years.
 
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Typan

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Thanks my only worry is I will grow to love the E class and then be disappointed in my C Class when I have to swop
 

keefysher

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Thanks my only worry is I will grow to love the E class and then be disappointed in my C Class when I have to swop

Which proves the old adage, go big or go home :(

I saw a C Coupe today as it cornered into a dip coming toward me, it caught my eye, which hadn't happened before, so it's a looker. Enjoy
 


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