rogersavery
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- Nov 12, 2001
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Got a few problems claiming for things on my 3 year warranty.
Our car is a June 1999 A160 classic, with 30000 miles on the clock.
On the last service at a main dealer (Speeds of chesterfield) we were
advised that the rear trailing arm bushes needed replacing and also
the rear tyres were worn. I had a look at the rear tyres and found
5mm tread in the outside and bald on the inside, so I asked the dealer
why he thought the tyres were wearing so unevenly, he said it was down
to the bushes being worn. Mercedes will replace the bushes under
warranty, but not the tyres, despite the fact that they would still be
legal if the bushes had not worn. The tyres have done 30000 miles, ok
I would expect them not to last much longer, but I would expect
mercedes to aleast offer to cover some of the cost of replacing the
tyres.
The dealer also advised us that the front pads and disks need
replacing. After 30000 miles I dont mind replacing the pads (pads
never been changed before), but I dont think replacing the disks every
30000 miles is acceptable. Mercedes thinks this is acceptable wear,
so it looks like I will have to foot the bill for new disks every
30000 miles.
Mercedes Customer services have been very unhelpfull, apparently there
is no one higher up that I can speak to either.
Anyone else had similar problems with warranty claims?
Roger
Our car is a June 1999 A160 classic, with 30000 miles on the clock.
On the last service at a main dealer (Speeds of chesterfield) we were
advised that the rear trailing arm bushes needed replacing and also
the rear tyres were worn. I had a look at the rear tyres and found
5mm tread in the outside and bald on the inside, so I asked the dealer
why he thought the tyres were wearing so unevenly, he said it was down
to the bushes being worn. Mercedes will replace the bushes under
warranty, but not the tyres, despite the fact that they would still be
legal if the bushes had not worn. The tyres have done 30000 miles, ok
I would expect them not to last much longer, but I would expect
mercedes to aleast offer to cover some of the cost of replacing the
tyres.
The dealer also advised us that the front pads and disks need
replacing. After 30000 miles I dont mind replacing the pads (pads
never been changed before), but I dont think replacing the disks every
30000 miles is acceptable. Mercedes thinks this is acceptable wear,
so it looks like I will have to foot the bill for new disks every
30000 miles.
Mercedes Customer services have been very unhelpfull, apparently there
is no one higher up that I can speak to either.
Anyone else had similar problems with warranty claims?
Roger
