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Can the iCarsoft MBII “normally” see the Comand system fault codes?

Discussion in 'General Mercedes-Benz Related Discussion' started by Submariner1, Feb 5, 2018.

  1. Submariner1

    Submariner1 Senior Member

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    When I tried this today, I selected “ Contol Units”, then the “Comand system”, and the hint box appeared, and said something like “waiting” as usual ; but then it just returned me to the menu.

    Note it wasnt the Usual very busy screen, about a communication error, that one gets if say you select an option you dont have on the car say like “trailer connections”.

    Was this the MBII totally failing to communicate with the Comand system? Or is it not capable of interrogating the Sound system module? (I never tried before )

    Note at that time of checking, the Sound system was playing up big style.
     
  2. OP
    Submariner1

    Submariner1 Senior Member

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    I would be very grateful if anyone with an iCarsoft MB II could see if they can get this unit to interogate the “Comand and Telematic's” menu.

    I sent support emails to the reseller Diagnostics World, and to iCarsoft Technical Support and iCarsoft After Sales ....... no response from either. :(:(
    Oh well call me cynical but, my instant assessment is; if the company doesnt have a support phone number ... you know they intend to deliver Sh*t support. So no surprise on this one!

    Regarding Comand. The menu is illogically “hidden”.
    By that you have to run the auto diagnostics under Benz. And then run the Manual Diagnostics, and then ESC, to see this menu (side effect of a Programmer smoking too much Spice :(:( )
    If you then run the Quick test, it reverts back to this screen, you can now select ‘Control Units...’
    (With this programming logic, you can kinda see why they didnt write a manual ... what actually document your incompetence :-/
    87332300-8EF6-42B6-82BD-78367DB03B6F.jpeg

    254CF565-015D-4C0F-AEE7-A0E89C3CFA31.jpeg

    8D64F0C1-A7F8-47B6-A520-5CD6D352465A.jpeg
    Note this top line actually says Comand with integral telematics, but its scrolling so its lost the letters COM.

    The problem is if you select this, you do get the “please wait” message; but it then doesn't show the ‘select fault codes’ option; but it just reverts back to this same screen.

    What I need to know is, is this because I have a suspected Amp fault, or does the MB II not interogate the Comand system?

    This is my version V 11.41 , if yours interogates the Comand system is your’s a later version?
    E66F3CFE-7B54-4342-8F01-6D070792947B.jpeg



    87332300-8EF6-42B6-82BD-78367DB03B6F.jpeg E66F3CFE-7B54-4342-8F01-6D070792947B.jpeg E66F3CFE-7B54-4342-8F01-6D070792947B.jpeg
     

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    Last edited: Feb 10, 2018
  3. John Laidlaw

    John Laidlaw Senior Member

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    Just got mine Peter as you know but I’ll try over the next couple of days ....hectic at home right now
     
  4. OP
    Submariner1

    Submariner1 Senior Member

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    Thanks John I would appreciate that.
    Just belt and braces before shelling out £1,400 on a new amp .. it might even warrant a quick Indy Star check.

    I got a response today from Diagnostic World, well subcontracted out help.
    Clear as mud!

    I asked “Does this mean MBII is incapable of analysing the Comand .. amplifier system?”

    Their answer was “Yes, the MB II is not incapable of analysing the comand amplifier system.”

    I assumed, that they didnt understand the implictions of using a double-negative. i.e. it therefore is capable.
    I asked for clarification, there was also no mention of the Audi Gateway that runs through it.
    Hence it would still be useful John, to know if yours can see anything.
    It just seems to be weird, to have a whole set of menus that do nothing.
     
  5. John Laidlaw

    John Laidlaw Senior Member

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    I’ll stick it in the car and hopefully find time for a play st lunchtime tomorrow Peter
     
  6. John Laidlaw

    John Laidlaw Senior Member

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    Hi Peter- right just been out to run my first diagnostics with the MBII.
    Clean bill of health is my first surprise! (It was never thus with the SL....!!)
    My unit did indeed interrogate the Comand system (albeit for my model there were slight differences in the menu getting there).
    Worth noting my software version is V11.61, whereas yours is V11.41, so possibly an improvement has been made and you need to update?
    Let me know if I can help any further
    Cheers
    John
     
  7. GLK

    GLK Senior Member

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    As long as we're on the subject - are there any other authorised resellers for iCarsoft in the UK, besides UK Parts Direct?

    They're out of stock on MBII with at least two weeks lead time.
     
  8. JBell

    JBell Senior Member

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  9. GLK

    GLK Senior Member

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    Thanks! Are they genuine? So many iCarsoft fakes around ...
     
  10. JBell

    JBell Senior Member

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    No idea, I was looking myself as I have a problem with my parking sensors and the Delphi Software didn't diagnose it properly so it may be a worthwhile investment
     
  11. M80

    M80 Senior Member

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    I bought one from this eBay seller last year.
    Initially it worked ok, being slow to navigate through the menu choices each time was frustrating.
    It then failed pretty much totally. A reset initally gave some success, but later not.
    When it allowed me to monitor transmission functions it did seem good.

    Maybe I just had a bad 'un, I hadn't considered that it may have been a fake.

    Anyway it went back. Before I would buy another I would want to see one working that didn't need me sat in the drivers seat pressing selections for what felt like an age.
     
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  12. John Laidlaw

    John Laidlaw Senior Member

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    I think I got the last one from UK Parts direct David!
    Carputer-shop are out too I see now. I’ve seen a couple on Amazon but limited or no stock too
     
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  13. John Laidlaw

    John Laidlaw Senior Member

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  14. John Laidlaw

    John Laidlaw Senior Member

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    Strangely just had an email from Karl Severn from UK Parts Direct on something so I’ve asked when he’s getting more
     
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  15. umblecumbuz

    umblecumbuz Senior Member

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    Wonder if iCarsoft are selling off stock preparatory to introducing a 'Mark 3' edition?
     
  16. GLK

    GLK Senior Member

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    I have now sent a request for a list of authorised distributors / dealers in the UK - lets hope the iCarsoft HQ will reply.

    I think I'll wait for a couple of weeks, just to be on a safe side.
     
  17. GLK

    GLK Senior Member

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  18. John Laidlaw

    John Laidlaw Senior Member

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    Who was ‘UK Pro diagnostics ‘? David?
    Fakes?
    At least UK parts direct are not associated !
     
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  19. John Laidlaw

    John Laidlaw Senior Member

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    Don’t tell me that! That’s what happened when i bought the i980! :(
     
  20. Alex Green

    Alex Green Senior Member

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