Change to Mercedes Perferation Warranty...

NEON

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Hey,

Can anyone help me....

last month I spotted rust on all 4 panels of my 180 C (2002 plate). When the dealership said that its all covered by the warrenty and I'd get a courtsey car, I was very relieved!

But that all quickly changed! The bodywork people said that I wouldnt get a courtsey car (its not in the warrenty) and more importantly that actually Mercedes would only be paying 80% as 'GOOD WILL' because the car doesn't have a full service history (which was down to the previous owner) which makes the 30 year warranty void! So now I have to pay £400!!!

When speaking to the dealership and the bodywork company they both said that Mercedes had changed the policy in May 09 and now all customers would have to pay a contribution!!! I called Merc head office and they deny any change to policies... but I don't believe them!

I've seen someone else referencing this change in a blog too, but does anyone have any proof? Or has anyone, since Jun09 that doesn't have a full service history, had their rust repaired free of charge by mercedes? If I could get one example where it had been paid then maybe it'll help my case!

I love Mercedes, but the whole repair process and customer service has been a total shambles and has put me right off mercedes!

Any help would be greatly appreciated!

Thanks, Becks
 

Miffy

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There seems to be a lot of different opinions on what the actual warranty is.

From what I have gathered so far:

30 years is for perforation, dependent on a FSH
8 years for non perforating rust dependent on a FSH

myself, I fell foul of this as my car was originally purchased via Holland so MBUK are not interested in any work I may need.
 

television

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2002 SL500, 216 CL500, all fully loaded
Have you been reading all of the rust threads,,all current topics here right now
 
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