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Citroen recall for bonnet catch read post to see if this is fair

Discussion in 'Motoring Related Discussion' started by mercmancdi, Oct 9, 2018.

  1. mercmancdi

    mercmancdi Senior Member

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    Ok got letter Citroen recall urgent bonnet catch so had to travel to main dealer last Thursday who looked at it for 2 hrs then they said I need a new bonnet which had to come back to get done in the body shop now they want the car took to the body shop this Thursday so they can do a report then they will arrange a date to take it back to the body shop for the actual repair ,
    This is a lot of running around , time consuming, and a pain in the backside , and yet all this is no fault of my own .
    Should there not be expenses paid for all this hassle.
     
  2. McDonald

    McDonald Senior Member

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    It seems ridiculous that they didn't write the report on the basis of their two hour examination. I would have thought the dealer could collect and return your car if they need it - Peugeot certainly offer that service to us. I'd suggest a quiet chat with the Service manager to sort this out.
     
  3. L John

    L John Senior Member

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    This was relating to an airbag recall but the info is the same for all recalls.

    https://www.lovemoney.com/news/20611/nissan-toyota-honda-mazda-cars-recalled-your-rights

    What are your rights?
    Obviously, this huge recall is going to cost carmakers countless millions to replace faulty airbags. What's more, it's also going to inconvenience over three million motorists worldwide, including more than 150,000 here in the UK.

    Of course, the replacement of faulty airbags will be free, but drivers will incur unnecessary expenses in dropping off and picking up their vehicles from dealerships. Some motorists will incur the following extra costs:

    • Fuel used for the journey to and from a local dealer.
    • Loss of use of car (likely to be only a single day).
    • Additional expenses for alternative travel arrangements.
    • Car hire to replace own car (again, probably for one day).
    • Claims for any inconvenience caused.
    Alas, the bad news is that drivers face an uphill struggle to reclaim these incidental expenses from carmakers. Here's why, according to the experts at Citizens' Advice.

    The UK's Sale of Goods Act (SOGA) requires goods -- including motor vehicles -- to be as described, of satisfactory quality, and fit for purpose (including any specific purpose agreed with the seller). Hence, if your car does develop a fault due to its manufacture, then you have the right to a free repair.

    In effect, SOGA requires manufacturers to restore customers to the position they were in before goods became faulty, without charge.

    Then again, despite the huge scale of this recall, this is a voluntary vehicle recall agreed by the Department of Transport, the Society of Motor Manufacturers and Traders (SMMT) and the carmakers. In other words, there is a potential safety problem rather than an actual fault across these 3.4 million cars.

    Thus, the recall is a preventative measure, designed to take reasonable precautions to prevent injury and potential liability, and undertaken under an agreed industry code of practice. In this situation, manufacturers are not liable for your out-of-pocket costs attending the recall.

    On the other hand, if your car developed an actual problem within a certain time frame, then you could make a SOGA claim against the supplier, which is the dealership you bought the vehicle from. Any consequential losses, such as transporting your car back to the dealership for repair, could be reclaimed from the dealer in these particular circumstances.

    Likewise, if you don’t respond to this recall and later suffer injury caused by a faulty airbag, then this could reduce or prejudice any future liability claim you make against the supplier and/or manufacturer.
     
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  4. OP
    mercmancdi

    mercmancdi Senior Member

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    Oh they wrote full report on tyres , oil , etc and little about the actual fault , they said it need to go to the body shop for pricing for Citroen uk before doing the work , rang general manager today he was to ring me back in 10 minutes , never did.
    It’s just the body shop is a good bit away .
     
  5. L John

    L John Senior Member

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    From the above I'd say you have little chance of a claim unless you can show that your recall has not been dealt with in a manner which would keep your inconvenience to a minimum or at least reasonable level.
     
  6. LostKiwi

    LostKiwi Senior Member

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    I'm sure Citroen UK have a pretty good idea of pricing. Indeed I'd be surprised if they didn't say to the dealer network "you'll do it for this price".
     
  7. OP
    mercmancdi

    mercmancdi Senior Member

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    I am thinking does it need a bonnet or could the catch have been fixed , might be more money for the dealer for fitting a new bonnet.
     
  8. EmilysDad

    EmilysDad Senior Member

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    What flavour of Citroen are we talking? :confused:
     
  9. OP
    mercmancdi

    mercmancdi Senior Member

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    Just c4
     
  10. Blobcat

    Blobcat Moderator

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    I'm sure C-4 would fix the issue although probably not what you're after...
     
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  11. John Laidlaw

    John Laidlaw Senior Member

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    That would snap the tit out of it :rolleyes:
     
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