Elephant insurance

[Capra]

I went online today to review the additional charges to my policy by increasing the mileage. The process was straight forward until i hit continue, expecting it to say are you happy to submit the changes. Basically it sent a request to change the policy, which at that point I could not stop.
An email came through, "Thanks for contacting, we're to confirm policy change from 7k to 12k a year for an additional £151 a year plus the admin costs.
I rang them to say I was only enquiring, they just said if I wanted to change back then I would have to pay double the admin costs of £34.95. So to enquire about the additional mileage it has cost me £34.95.
How can they justify a jump of £151 a year for another 5K miles???

 

[LostKiwi]

Do distance selling regulations apply to policy changes (i.e 14 day right of refusal?)

 

[Capra]

Do distance selling regulations apply to policy changes (i.e 14 day right of refusal?)

I did have the right to cancel when I took out the policy, cannot get to them online right now as I guess they are updating them. I'm really p!ssed off. I shouldn't have even enquired!

 

[LostKiwi]

Yeah I'm wondering if changes are subject to the same cooling off?

 

[Capra]

Yeah I'm wondering if changes are subject to the same cooling off?

I just rang through again as there was another £4 charge going onto the account!! this chap went off for 5 mins and came back to say they would remove any charges associated with this which I was grateful of. They should change their system so that any change request is confirmed before deciding on what that charge is and confirming.

 

[rf065]

Part of Admiral Group along with Admiral, Bell, Diamond and elephant.co.uk., plus Confused.com.
Strategy is to appear among the cheapest in various comparison sites & then milk you everytime you make contact.

I got caught out with a policy that included European cover, which turned out to be 3rd party only, to go to France fully comp cost an extra £88 for 10 days. I said I was going back to France later in the year & they said that would be another £88 for that too.

I rarely go with the cheapest quotes anymore, it's false economy.

Russ

 

[Capra]

Part of Admiral Group along with Admiral, Bell, Diamond and elephant.co.uk., plus Confused.com.
Strategy is to appear among the cheapest in various comparison sites & then milk you everytime you make contact.

I got caught out with a policy that included European cover, which turned out to be 3rd party only, to go to France fully comp cost an extra £88 for 10 days. I said I was going back to France later in the year & they said that would be another £88 for that too.

I rarely go with the cheapest quotes anymore, it's false economy.

Russ

I had to bite and bullet and look at some of the cheap ones as I have zero NCB (ex company car driver). Once a year is up the premium should drop a bit. But, to charge an extra £150 for extra miles is a rip off.

 

[Rappey69]

What really sucks is when they totally screw you over so much so that you say "do one" and cancel your policy in disgust, then they charge you a premium for that too !

 

[Capra]

What really sucks is when they totally screw you over so much so that you say "do one" and cancel your policy in disgust, then they charge you a premium for that too !

Yep, during my first phone call I said, ok I'll cancel, they would have given me back £570, from a policy that cost me £660. I only took it out under 4 weeks ago. At least it's sorted now.

 

[Flyinspanner]

Haha, they’re all the same.

We have an Admiral multi car policy, mine, wife’s, and daughters.
I enquired about adding daughter as a named driver on wife’s car, and the wanted around £170. - around a 30% charge, (for just the remainder of the year) and the overall risk is the same , it’s just a money making exercise.

I’ll be looking at changing insurers......

 

[Capra]

Haha, they’re all the same.

We have an Admiral multi car policy, mine, wife’s, and daughters.
I enquired about adding daughter as a named driver on wife’s car, and the wanted around £170. - around a 30% charge, (for just the remainder of the year) and the overall risk is the same , it’s just a money making exercise.

I’ll be looking at changing insurers......

I'm going back to being an insignia company car driver

 

[DREAMER NO2]

Check ONE CALL insurance co out Saved me 50% overall .

 

[Capra]

Check ONE CALL insurance co out Saved me 50% overall .

Thanks, I'll try that next year.