Has anyone had OM642 oil cooler leak repair paid by WarrantyWise?

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The usual hurdles no doubt, full history etc, but you may get some goodwill. Mercland noted at the last service that the oil cooler seals on my 12 plate 350cdi are probably leaking at 70k miles, time will tell as it might turn out to be the turbo inlet seal (he says hopefully)

There is some confusion regarding when the Viton seals were fitted in the U.K. as opposed to the US where it appears to be 2010, so it’s quite possible 11/12 plate cars were fitted with the orange seals here. It would be helpful if someone knew the engine number at change over.

I can see why the oil cooler was placed in the vee as it’s quite a neat design but the inaccessibility has turned out to be the Achilles heel of OM642 unfortunately hitting owners with an unwarranted large bill and so much of the plumbing has to removed with the potential for creating other problems


The car has full MB history, but I'm reluctant to let the dealer do it and then find out that there is zero goodwill!
 

Steve@Avantgarde

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This is why Quentin Wilson and his merry men are an absolute racket. I would never recommend anyone take out an additional warranty policy. Keep the money in your own bank and spend it should anything go wrong.
 

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This is why Quentin Wilson and his merry men are an absolute racket. I would never recommend anyone take out an additional warranty policy. Keep the money in your own bank and spend it should anything go wrong.

I absolutely agree, every time I read the fine print, i struggle to see what is actually covered....

Much better to put the money in a pot, and use that money if something goes wrong.
 

malcolm E53 AMG

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The car has full MB history, but I'm reluctant to let the dealer do it and then find out that there is zero goodwill!

You can always ask, but as it’s circa 10hrs labour even a 50% discount wouldn’t work out any cheaper than using an independent
 
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cost to diagnose with MB is £175hr + vat - so £210!
Labour rate £210 per hour - with 50% goodwill will still be over £1k.
Guess where I am NOT going...
 

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Well you may be £4 out of pocket :D

I hate to ruin the OP's day but they are £4+VAT each and you need 2, the new upgraded ones are purple.

There will be plenty of other cost as it is a good idea to replace all the other seals and turbo pipes at the same time but if the warranty company will cover the 6-8 hours labour then all good
 

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I hate to ruin the OP's day but they are £4+VAT each and you need 2, the new upgraded ones are purple.

There will be plenty of other cost as it is a good idea to replace all the other seals and turbo pipes at the same time but if the warranty company will cover the 6-8 hours labour then all good
That's a 100% increase on the cost I quoted :shock: ! My apologies to the op :D
 

alexanderfoti

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I hate to ruin the OP's day but they are £4+VAT each and you need 2, the new upgraded ones are purple.

There will be plenty of other cost as it is a good idea to replace all the other seals and turbo pipes at the same time but if the warranty company will cover the 6-8 hours labour then all good

As you mention, there are around £150 worth of other seals that need to replaced when getting to the oil cooler seals (inlet manifold seals etc)
 

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As you mention, there are around £150 worth of other seals that need to replaced when getting to the oil cooler seals (inlet manifold seals etc)

Yup, my indy replaced everything plus all the turbo bolts etc as 2 had to be drilled out
 
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The six manifold to Y piece exhaust bolts, 3 each side, are single use items. The replacement are copper coated, and don't pick up with a magnet so are probably stainless steel. If you re-use them they don't come out a second time. I've had to drill a few myself over the years.
 

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The six manifold to Y piece exhaust bolts, 3 each side, are single use items. The replacement are copper coated, and don't pick up with a magnet so are probably stainless steel. If you re-use them they don't come out a second time. I've had to drill a few myself over the years.

Mine had just welded themselves in!!!!!!
 
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not had anything back yet from the repairer yet - not sure if he's done the estimate and submitted to Warrantywise ......
 
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Estimate submitted just now. I should hear from them tomorrow sometime...
 

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We do a lot of AA warranty work,
they seem to be the better of the bunch out there,
they pay out pretty quickly as well where some take up to 3 months.
 
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To be fair, WW have paid 2 claims so far - thermostat and sunroof motor. They reimbursed me within a week too.
 
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just had claim denied. Now the fun starts....
 

alexanderfoti

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just had claim denied. Now the fun starts....

Push back hard, I have had success in instances like these by making a pain of myself.....
 

alexanderfoti

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I will and have started

I find calling 2-3 times a day until a resolution is reached, or the maximum "escalation" is reached fairly productive.

Sometimes its fun, most times its not.
 
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I have requested the audio files from the calls made prior to plan and when on 100k. Also have filled out their online complaints form.
next step - FOI request to see if they have actually paid for this repair before...
 


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