Connor
Member
So as a new Mercedes owner I'm unsure of what to do next/what to expect next.
3 months ago I bought my first Mercedes, an AMG line A Class (2016 facelift edition) - my first new car, an da bit of an upgrade from my 53 reg Polo. It was not a smooth purchase from the start, as the car I put a deposit down on was suddenly unavailable... but I carried on, perhaps foolishly not making any kind of complaint.
So I got my new A Class, just under three months ago now. Fell in love with it instantly. Then it rained... automatic wipers didn't bother coming on... and then I noticed my start stop wasn't coming on at all. Roll on garage visit number 1.
They couldn't fix her the first time, so had to take it back in. (visit number 2) and they did it, it took three days but they fixed it. I called up customer services and made a complaint, they called me back afterwards and said "it's fixed bye".
Then it started to behave strangely.... every now and then start stop would totally switch off the engine when stationary... the hold feature on the break wouldn't activate - or tell me if it was active on the screen. I let it slide a little while thinking it was user error - but when it did it on a busy junction and I noticed my headlights had fogged up with moisture I decided to call the garage. It went in for a day... they fixed it... but had no drivers to come and get me so I could get it. Walked an hour across town to pick it up and when I did arrive a driver was taking some people into town while their car got valeted. Collected my car, was told if the moisture returned to the headlights they needed replaced and sent to Germany and that no issues could be found with my start stop and hold break.
I thought that was it, car was fixed and I could get on with my life happily! But nope, when I arrived at work a colleague pointed out that the trim around my windscreen hadn't been attached properly and was loose. I was really p****d off. I called up customer services - they didn't want anything to do with it, put me back through to the garage who fixed it the same day.
But the start stop and hold issue was still happening, and is still happening. Headlights are still fogging up with moisture. So I emailed customer services and listed every single issue I'd have, from being sold a car I was later told I couldn't have, to the trim not being re-attached. They called me back, and are promising to resolve this within the next 7 days - briefly discussing the possibility of returning/exchanging the car. Ironically on the way home from work after that call my start stop stalled my car, turned off my hold break, on a hill - almost causing me to roll into the car behind. So another call to customer services and cider later I'm writing this! I've also been instructed to turn off my start stop mode, and use the hand break on hills and will receive a call tomorrow.
In a nut shell, if you're not bored yet - what can I expect to happen, if anything at all? I'm on my final straw with the car - it's had five garage visits in three months. I love the car, I'd take another A Class in a heart beat... I'm just beginning to loose patience and trust in mine.
Any advice from fellow Mercedes Owners would be grateful!
3 months ago I bought my first Mercedes, an AMG line A Class (2016 facelift edition) - my first new car, an da bit of an upgrade from my 53 reg Polo. It was not a smooth purchase from the start, as the car I put a deposit down on was suddenly unavailable... but I carried on, perhaps foolishly not making any kind of complaint.
So I got my new A Class, just under three months ago now. Fell in love with it instantly. Then it rained... automatic wipers didn't bother coming on... and then I noticed my start stop wasn't coming on at all. Roll on garage visit number 1.
They couldn't fix her the first time, so had to take it back in. (visit number 2) and they did it, it took three days but they fixed it. I called up customer services and made a complaint, they called me back afterwards and said "it's fixed bye".
Then it started to behave strangely.... every now and then start stop would totally switch off the engine when stationary... the hold feature on the break wouldn't activate - or tell me if it was active on the screen. I let it slide a little while thinking it was user error - but when it did it on a busy junction and I noticed my headlights had fogged up with moisture I decided to call the garage. It went in for a day... they fixed it... but had no drivers to come and get me so I could get it. Walked an hour across town to pick it up and when I did arrive a driver was taking some people into town while their car got valeted. Collected my car, was told if the moisture returned to the headlights they needed replaced and sent to Germany and that no issues could be found with my start stop and hold break.
I thought that was it, car was fixed and I could get on with my life happily! But nope, when I arrived at work a colleague pointed out that the trim around my windscreen hadn't been attached properly and was loose. I was really p****d off. I called up customer services - they didn't want anything to do with it, put me back through to the garage who fixed it the same day.
But the start stop and hold issue was still happening, and is still happening. Headlights are still fogging up with moisture. So I emailed customer services and listed every single issue I'd have, from being sold a car I was later told I couldn't have, to the trim not being re-attached. They called me back, and are promising to resolve this within the next 7 days - briefly discussing the possibility of returning/exchanging the car. Ironically on the way home from work after that call my start stop stalled my car, turned off my hold break, on a hill - almost causing me to roll into the car behind. So another call to customer services and cider later I'm writing this! I've also been instructed to turn off my start stop mode, and use the hand break on hills and will receive a call tomorrow.
In a nut shell, if you're not bored yet - what can I expect to happen, if anything at all? I'm on my final straw with the car - it's had five garage visits in three months. I love the car, I'd take another A Class in a heart beat... I'm just beginning to loose patience and trust in mine.
Any advice from fellow Mercedes Owners would be grateful!
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