Submariner1
Senior Member
- Joined
- Sep 3, 2016
- Messages
- 4,692
- Reaction score
- 788
- Location
- Windsor Berkshire
- Your Mercedes
- CL500 2009 5.5
I did have a couple of queries before and after purchasing my MB2 from UK Parts and my personal experience was fine. That said I used Messenger to communicate and got answers very quickly.
Sadly I’ve heard much worse experiences when folks have used other retailers- some of whom are selling clones
Having bought from Diagnostic World, where the support is utterly non existent, In contrast the support from Johns contact (UK Parts Direct) was excellent and they certainly seemed to know how the tool worked.
And they answered the phone, and shipped the MBV2 nicely double boxed.
And at least you know its a genuine unit , VIP with apparently a fair number of fakes floating around.
Maybe both John and I were lucky, good luck with direct support from iCarsoft ... imo they dont know how to spell the word support! Must have writtent o them 5 times .. no useful response, and numerous times they didnt even answer the question. Its not often I give up chasing a supplier but I did with iCarsoft direct!