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Is this the worst treatment from a MB dealer ever ?

Discussion in 'General Mercedes-Benz Related Discussion' started by ml420cdi, Dec 14, 2006.

  1. ml420cdi

    ml420cdi Member

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    Your Mercedes:
    ml420cdi amg 2006
    We visited Mercedes Benz of Giffnock mid July looking for a new car.
    In the following days they offered us a trade-in deal of £40k for our Audi RS6 against a new ML420CDI. This fugure was based on the trade-in value at that time and we also asked for a value when the new car was ready ( October 2006) and were told it would drop by £2k. We paid a £1000 deposit for the new car. After a couple of weeks , we decided to just trade the car in now and take advantage of the extra £2k we would be saving. I telephoned the garage Grant Cameron told me that was no problem and , as soon as the private plate was off it , bring it in and they would give us a cheque for £38k. This was due to part of the £40k being a £2k discount from the new car.

    We took the car in on Thursday 10th August and on arrival we were told that there was a problem with the mileage on the HPI check and they couldnt give us the cheque that night until it was sorted. We were assured it would be sorted the following day. We agreed to leave the car and they took our bank details , agreeing to make the transfer when the problem was sorted out.

    After telephoning several times over the next week , I was not getting any answers and kept being told it would be sorted the next day. On Sunday 20th August I happened to be looking on the internet and came across my car for sale in another Glasgow Garage , Killermont Motor Co in Maryhill Road. As I had not yet been paid for the car , it seemed that they had sold on my car without consulting me or paying me for it.

    I called them and their excuse was that they didnt have space to keep it and had to move it on. They said that no money had changed hands for it . It seems strange if there was a problem with the HPI check that they were happy to move it on. I told them , in writing ,that I wanted the bank transfer done that day or I was coming back to collect the car. They then said they couldnt do a bank transfer but would give me a cheque for £36k that night. I said that the figure agreed was £38k but they now tell me that they cant give me that as a few weeks have gone by and that is the new trade-in figure ! They said that the other £2k would be taken off the price of the new car, making the same changeover figure. I asked them for this in writing .

    I have banked the cheque for £36k but I want confirmation of the £4k discount on the new car.

    24/8 - Grant Cameron called at 09.13 and left message to say Order and HPI report were on the fax " this minute".

    24/8 - fax arrives at 10.38am but with £1000 less than promised on the order form. Rang him and tries to offer £500. I have told him that we go with the original deal or nothing. He then suggest a free servicing package to the value of £500 to which I agreed but he says he will have to get this agreed with David.

    31/8 - Phones again and Grant suggest a meeting if he doesnt sort it out before weekend. Hear nothing

    4/9 - Phones again and was told that should be sorted out today but if not will arrange meeting for Wednesday. He will speak to David this afternoon and will definitely call before he leaves at 5pm. Heard nothing as usual.

    7/9 - Spoke to David McBennett and he says that this is the first he has heard of the problem and asks me to fax all the details through which I have done.

    10/9 David McBennet phoned back and says that Grant Cameron tried to handle the deal himself without consulting anyone and if thats the deal that was done , then he will stick to it. Promises to post out a revised copy of the order with the correct car on it and the correct level of discount ,together with a copy of the factory order by first class post on Monday 11th. I asked him to confirm the delivery date and he says he cant look that up as it is a Sunday but will post it with revised order.

    12/9 - nothing arrived in post
    13/9 - nothing arrived in post
    14/9 - nothing arrived in post. Called David McBennet at 11.30 and was told he would call me back.
    14/9 - 4PM - No return call so called them again and was told that David McBennet was very busy and was not taking calls , not returning them either by the look of it !
    15/9 - Nothing in post , called David McBennet , told he will call back again. Grant Cameron calls back to see if he can help. Says he will fax the information and guarantees to do it today.
    16/9 - still no fax. Spoke to Grant Cameron at 12.45pm and was told it would be on the fax in 5 minutes. He didnt manage to speak to David yesterday.
    17/9 - fed up waiting so drove to Glasgow and collected the paperwork. Sales order still says ML500 petrol but given print out of order to factory for ML420CDI . Delivery date shown as 6/11/06.

    23/10 - 10.am Phoned Grant Cameron to get an ETA on the car. He told me he has been off for 2 weeks and will check it out and call me back within 2 hours. Heard nothing.

    24/10 - 11.30am - Phoned again and was told that he was busy but would call me back.
    24/10 - 11.55am - Grant left message on answering machine to say that the car is built and has a chassis and engine number on the system but no delivery date as yet. He will monitor it over the next day or two to make sure it comes up with a date and will advise me of it.
    26/10 - I called again and was told Grant was busy and he would call me back. Heard nothing as usual.
    30/10 - 10.30am. Phone yet again and Grant said he never got my message. He says he will go and check if there is a delivery date on the system yet and call me back " very shortly". He again re-assures me that the car is built and on its way to them.
    1/11 - Rang Grant again and he now tells me that he thinks the car will be late and will be nearer the middle to the end of the month but still no delivery date on the system. He will keep monitoring it and let me know.
    9/11 - rang and left message for Grant to call me back , he didnt
    11/11 - range and left message for Grant to call me back , he didnt
    12/11 - range and left message for Grant to call me back and guess what , he didnt !
    12/11 - Grant eventually called me back. He now tells me that we wont get it until mid December. He tells me it is very much dependent on the weather and if they get a tail wind we might get it a week sooner. There was every excuse from the weather to Christmas holidays !I have never heard so much bull**** from start to finish on this whole saga in my life. He also admits that the never ordered it as soon as they could have either .
    27/11 - phoned for update and left message for Grant to call me back. He didnt as usual !
    29/11 - Grant phoned back and says that the car is due between 10th and 15th December. I asked him if the towbar and sidesteps were organised and he said he has already checked and they are there ready to be fitted when the car arrives. He promises a 2 day turnaround when the car arrives. I told him that , if the car is any later than 15th , I dont want it registered until Jan 2007.

    8/12 - Get a phone call from Helen to say the car is arriving this afternoon or Monday. I asked about the towbar and side-steps and she says the side-steps are on back order ! I told her that I had specifically check this with Grant and he said the 2 extras were there to be fitted when the car arrived. She will call me on Monday to sort out the insurance etc. She also asked about the private reg and I advised her that it is to just go on a 56 plate at the moment.

    12/12 - Grant rang to say that they cant fit they side steps as there is a "worldwide shortage" of Mercedes side steps. I suggested he took them off them ML63 he has in his showroom but he tells me that that doesnt belong to them ! I asked about the payment and he suggests paying by switch after we see the car and are happy with it. He says he will fax through the final invoice , which believe it or not , he does !

    Helen then rang to say the car will be ready for collection Wednesday afternoon . I arranged Mercedes 1 week free insurance to allow them to tax the car when the cover note gets emailed to them. She agrees to take the payment by switch.

    13/12 - Collected the car !!!! ( minus the running boards)
     
  2. daveenty

    daveenty Senior Member

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    Location:
    The Frozen North :(
    Your Mercedes:
    Noisy E Class, Landrover
    Afraid you have a lot more patience than me.

    I'd have wanted full refund (and apology) as soon as I saw my old car for sale.
     
  3. stats007

    stats007 Senior Member

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    Location:
    Hampshire
    Your Mercedes:
    Looking
    Likewise - I would have had the Audi back until the money was ready to transfer.
     
  4. Rory

    Rory Senior Member

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    Location:
    Cheshire, UK
    Your Mercedes:
    2005 C270CDi Avantgarde Estate
    I hope you didn't pay for the running boards - I'm not hopeful they'll turn up anytime soon.

    I'd email DC UK a link to this page and hopefully they'll fire Griffnock's.


    I read the other day the way deals are usually done in the US. The dealers carry loads of stock - you drive in in your old car, pick a car, do the deal, and drive out in the new one.
     
  5. littlebrooklyn

    littlebrooklyn Senior Member

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    Location:
    SW Herts
    Your Mercedes:
    2016 A180d
    Yeah I would have told him to stuff the order where the sun doesn't shine and just take my car back too ;)
     
  6. OP
    ml420cdi

    ml420cdi Member

    Messages:
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    Your Mercedes:
    ml420cdi amg 2006
    I nearly cancelled it a few times. They had me by the you know whats as they had taken a discount off the new one instead of giving me the agreed price for the Audi. If I had cancelled it , I would have got my £1000 deposit back but lost the other £3k ! I cant believe the service here and I hope the ML420 doesnt give any trouble now its here.
    No I didnt pay for the running boards , now looking for a set though ,where is best place to try ?
     
    Last edited: Dec 14, 2006
  7. OmniCognateNeutronRangler

    OmniCognateNeutronRangler Senior Member

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    Location:
    West Sussex - UK
    I'm curious why you let the RS6 go. Fantastic car. You must notice a certain short-fall in performance in the Merc.
     
  8. OP
    ml420cdi

    ml420cdi Member

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    Your Mercedes:
    ml420cdi amg 2006
    Yes , I sometimes wish I hadnt. It was costing a fortune with £1000 for front brakes then £1000 for rear brakes , then £1500 for tyres and much much petrol ! But fantastic driving car. The suspension ****ed all the oil out twice ( fairly common) and the rear window washer hose came off and the complete carpet had to be replaced.

    The ml420 is pretty quick for a diesel it has to be said.
     
  9. OP
    ml420cdi

    ml420cdi Member

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    Your Mercedes:
    ml420cdi amg 2006
    I put a complaint in to DC and their response was very poor.
     
  10. Hanz

    Hanz Senior Member

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    Location:
    Somerset
    Your Mercedes:
    SL55 AMG/03/5.4V8
    What was the response? If you don't mind me asking.

    That's awful what's happened, I can't get over them putting your car up for sale before they've given you the money!! :shock:
     
  11. OP
    ml420cdi

    ml420cdi Member

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    Your Mercedes:
    ml420cdi amg 2006
    DC monitored the situation for a week or so then I never heard from them again. Bad show.

    The Audi was on the forecourt of another dealer , not even related to Reg Vardy as far as I know.
     
  12. Shambolic

    Shambolic Senior Member

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    killermont are an Independant dealer between Maryhill and Bearsden who have good relations with most of he top Marque garages in Glasgow but are not affiliated with Reg Vardy!!
    They had a nice Maserati Quatraporte(sic) in the other day which I dont believe any reg Vardy dealers sell!!:confused:
     
  13. GSM1

    GSM1 Senior Member

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    Location:
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    I have also had my problems with Reg Vardy Giffnock , and to me that is the problem"Reg Vardy" a discount car supermarket who have entered the luxury market place.
    Take your business to Glen Henderson in Ayr, still privately owned and have 30years experience at selling and servicing Mercedes, they may even help with your running boards.
    Hope you can still enjoy the thrill of your new car.

    P.S
    Saw a stunning new E63 AMG filling up at southwaite services yesterday, quite sad but I dragged my heels just to hear the roar on start up. awsome !

    Gary
     
  14. OmniCognateNeutronRangler

    OmniCognateNeutronRangler Senior Member

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    Location:
    West Sussex - UK
    yep, I stood around for a bit the other day when some woman drove past me (I was walking) in an lhd AMG SL55. V.nice.
     
  15. stumpy

    stumpy Senior Member

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    Your Mercedes:
    various
    This is poor but, like my experience with Purslow, I am not surprised. So we ordered a BMW instead.
     
  16. OP
    ml420cdi

    ml420cdi Member

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    Your Mercedes:
    ml420cdi amg 2006
    Most of me previous cars were BMW and this is my first Mercedes so hope it lives up to my expectations. Will go to Glen Hendersons for servicing etc as so hacked off with Vardys. Will try them for running boards as well.
     
  17. OmniCognateNeutronRangler

    OmniCognateNeutronRangler Senior Member

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    Location:
    West Sussex - UK
    there are a lot of negative posts on here about both the cars and the dealers BUT as has been pointed out lots of times most people who go to forums do so to moan rather than praise. I have moved from Audi to Mercedes and have been very disapointed with the build quality and reliability. However, the car does look fantastic and is lovely to drive.

    I think more people are happy with them than are unhappy, lets just hope after a fairly shakey introduction to the world of Mercedes motoring things pick up for you.

    let us know how you get on. Welcome aboard.
     
  18. GSM1

    GSM1 Senior Member

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    Location:
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    Also give Mainly Mercs in Busby 0141 644 4190 a try, owned and operated by Brian Melville, his technicians are ex main dealer and will advise you on most matters, but you will no doubt be better forging a decent relationship with a good main dealer like Glen Henderson.
    Good luck.
    Gary
     
  19. IAN MAC

    IAN MAC Senior Member

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    Location:
    Clackmannan
    Nothing wrong with that
     
  20. mioba

    mioba Senior Member

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    Location:
    Nottingham
    Your Mercedes:
    W124/1994/E200, W220/2004/S320CDI, W205/2016/C200, W447/2017/3.0 CDI
    send a letter to DCUK.

    i would have said sod the deal give me back my car. they can not offer to sell something they do not own!
     

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