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Mobilo -a Summary

Discussion in 'General Mercedes-Benz Related Discussion' started by hawk20, Jan 19, 2009.

  1. television

    television Always remembered RIP

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    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    My 2002 car is still very good at the rear end, then I have always kept mine clean.
    The only steel part of the car is the rear wings
     
  2. carnut13

    carnut13 Senior Member

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    Your Mercedes:
    R231 SL400 & Audi A1 Sport
    Mine was built Q3 2003 ( delivery in Nov 03) .

    MB have come straight back with full " Goodwill" repair authorisation and it goes into the bodyshop for repair mid April ( obviously busy , but I did ask for a courtesy car for 3 days so that was a logistics problem:rolleyes:)

    AS regards the Mobilo 30 year rust guarantee, thats a myth--- they seem to be working to an 8 yr, full service history no quible, but NO ONE in the UK has invoked their Mobilo Life 30 yr warrantee in the UK to date, its all been "goodwill".

    Its perforation from the inside which is waranteed, so unless you have a Lancia or Alfa from the 70's, isnt going to be proven:rolleyes:

    Its a marketing tinsle thing:lol: - but still a better service than you are likely to get from other manufacturers?
     
    Last edited: Mar 16, 2010
  3. Frontstep

    Frontstep Senior Member

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    I have ! no good will, all repairs including panel replacement Mobilo
    I have no idea of the terms and conditions of goodwill and did not seek to use it.
    Have to say took a long time and a lot of argument.
    Car year 2000
     
  4. tomv

    tomv Admin

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    The adminmobile.
    Hi all,

    This is a recent press Release from Mercedes-Benz regarding the services available for Roadside Assistance, which I hope will clarify a few points.

    Hope this helps
    Tomv



    Many Mercedes-Benz owners who service their car through an Official Workshop might not realise that they automatically qualify for
    a complimentary Mercedes-Benz Roadside Assistance package, for up to 30 years. So rather than pay extra from another breakdown provider, owners already enjoy a whole range of great breakdown and recovery products 24 hours a day, 365 days a year. The type of complimentary package an owner receives depends on when their car was first registered, but that can be easily
    worked out from the table below.

    [​IMG]


    There is great news for owners of older cars who haven’t always serviced their vehicles at a Mercedes-Benz Official Workshop. That’s because the company has recently introduced Mobile Assist, which provides complimentary Roadside Assistance cover for twelve months, upon the completion of a service within a Official Workshop. Mobile Assist gives owners the confidence that if something goes wrong on the road, help will be on hand. If a more comprehensive
    level of cover is required, a simple upgrade to Mobile Assist Premier will provide further benefits in addition to the standard package.
    All Roadside Assistance packages offer customers protection in the event of a technical breakdown; for example, if their vehicle fails to start or can no longer continue its journey due to a mechanical or electrical failure. In addition, Mercedes-Benz Mobilo also covers minor mishaps which prevent the driver from moving the vehicle. This can be something as simple as losing a key, getting a puncture or running out of fuel. Or even something more complicated like an act of vandalism or putting the wrong fuel in the tank.
    The packages do vary slightly, however, in general:
    • Mercedes-Benz will dispatch a fully trained technician who will aim to attend within an hour.
    • The company will cover the cost of labour and small parts for minor roadside repairs.
    • If a problem can’t be resolved at the roadside, Mercedes-Benz will organise and cover the costs of recovering the vehicle to the appropriate Official Workshop.
    • If required, Mercedes-Benz will arrange and pay for a replacement vehicle for the duration of a more complicated repair, for up to five days.
    • If a same-day repair isn’t possible, but waiting for a vehicle to be fixed is more convenient, the company will provide the driver and passengers with hotel accommodation
    • If the journey is continued by plane or train, Mercedes-Benz will reimburse the driver and passengers for plane or train travel costs up to a set value per person.

    With the inclusion of complimentary Roadside Assistance, servicing your Mercedes-Benz at an Official Workshop has never offered such good value.​
     
  5. survey

    survey Senior Member

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    This is all understood. However, as has been mentioned before, it does NOT replace AA/RAC type cover for the minor things such as punctures etc. I just wish MB allowed a small add-on charge to include these items and we could ditch RAC/AA type cover as much of it is duplicated.
     
  6. survey

    survey Senior Member

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    tomy - I have just read your posting more carefully. I contacted MB as my car has Mobilo Life and I was categorically told that minor mishaps such as punctures are not covered. Unless this is something new that has been introduced within the last few months? If so I wonder what the additional cost is, if any?
     
  7. phils

    phils Senior Member

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    Hi

    I was renewing my breakdown cover on my wife's Vectra and thought I would double check the MB MobiloLife cover on my car.

    Since purchasing, secondhand in 2006 (Car is Dec 2002) I was told that it was covered as long as MB servicing done.

    I do very low mileage so the car only needs servicing around every 18 months and I just noticed that although cover is provided, it is only for 12 MONTHS from date of service (great!!!).

    I have therefore been driving around (albeit very occasionally) without cover!

    I will now add it to my wife's Britania Rescue cover (only costing an extra £29).

    Regards
     
  8. Rory

    Rory Senior Member

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    Has your car got an incomplete Mercedes service history?
     
  9. phils

    phils Senior Member

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    Hi Rory

    No - it has a full MB history - just that the last service was well over a year ago.

    The service indicator says due in 10300 miles but in the past, when it gets near to 2 years, it suddenly changes to "due in 30 days etc", presumably due to length of time between oil changes?

    Regards
    Phil
     
  10. Alex M Grieve

    Alex M Grieve Senior Member

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    That is absolutely correct - the ASSYST system will count down to the next service and ask for one at either 15,500 or 2 years - whichever is the sooner.

    Light use, motorway use and top ups of oil (when required) all serve to extend the mileage between services, often to 17,500 or even 20,000 as long as the 2 year interval has not been exceeded. It is an excellent system.
     
  11. Rory

    Rory Senior Member

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    Well that's fine - it's covered by Mobilo as long as it has a full MB history.

    Only cars with an incomplete history have the 12mths limit applied.

    Bear in mind Mobilo only covers breakdown though - they won't help (unless you agree to pay) for things like wheel changing etc. You may think you don't need that, but then you might not fancy changing an offside wheel on a dark, wet motorway.
     
  12. survey

    survey Senior Member

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    I note that MB have Mobile Assist Premier for an additional fee and this covers punctures apparently. Is this an option for those of us on Mobilo Life and if not why not?
     
  13. OP
    hawk20

    hawk20 Senior Member

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    Need to see T's and C's. Depending on date of first registration, for many, minor mishaps are covered (out of petrol, punctures, loss of keys etc).
     
  14. survey

    survey Senior Member

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    hawk 20 - the date of registration of my car is 25/03/08.
     
  15. OP
    hawk20

    hawk20 Senior Member

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    See MB website for good summary of latest details. BTW minor mishaps does cover punctures although the website does not list punctures in the examples it uses.
     
  16. survey

    survey Senior Member

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    This seems to be at variance with what I was told when I phoned MB for confirmation. I must admit I spoke to them perhaps 12 months ago and wonder whether things have changed for the better? It would be good to know for certain.
     
  17. Rory

    Rory Senior Member

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    I was responding to phils post though - he has a Dec 02 car.

    Having said that, I've looked through the T's & C's that would apply to his car on the MB website and, as is so often the case with Mercedes, it's a model of confusion. There's no mention of what minor mishap coverage entails (although it's detailed for other registration periods) yet the last page implies that it's included as long as the car retains full MB service history.

    A further confusion is that, as survey mentions above, Mobile Assist Premier is available BUT (apparently) only on the age range of vehicles that would include phils's car - those registered between 24 October 1998 and 31 December 2003. This imples that the standard cover is very limited.

    Why on earth does MB have 4 schemes (plus a top-up for some) running - it's just ridiculous?
     
  18. survey

    survey Senior Member

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    Rory - Agree exactly with you. Shame nobody from MB will stand up and be counted to clarify the situation.
     
  19. curious

    curious Senior Member

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    Best Breakdown Cover - not according to Which?

    Oh dear. I've just read Which? magazine's Best Breakdown Cover article in the latest issue (Aug 2010).

    Mobilo/Mobilo Assist comes out worst in almost every aspect compared to most of the third party cover suppliers (eg AA, RAC, etc). (Only More Than were worse for patrol staff knowledge and politeness.) It comes out worst than ALL the carmaker-branded cover suppliers. (They tested 19 different suppliers)

    Worst for waiting times, worst for percentage of repairs performed at the side of the road, worst for patrol staff knowledge (except More Than), worst for politeness of patrol staff and telephone staff (except More Than).

    It might come 'free' (!) with your service, but why would you bother.
    Waiting times alone mean I'd rather pay to have any of the others provide the service.
     
  20. Rory

    Rory Senior Member

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    I suppose they have to be awful so that they're consistant with the experience you get when you go to a Mercedes dealership.
     

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