Discussion in 'General Mercedes-Benz Related Discussion' started by hawk20, Jan 19, 2009.
I am so pleased that you posted this,,I will send you an orange for Christmas
'52 plate SLK with rust hole in front wing - no help
My wife has got a 2002 '52 plate SLK. It has a rust hole in the front OS wing. When I had it serviced in April 2010 the MB dealer got the bodyshop to look at this rust. They had it in for photos & a claim in early April. Nothing heard, so I kept phoning them. Eventually they told me they had not put in the claim and lost the photos. THey came round to my house to take some more in late August but warned me that MB were changing the Rust rule post Sept 1st. and as my car was 8 years old on Sept 1st they thought I would miss the cut off date. Sure enough I had a phone call from MB today ( 17th Sept ) to tell me they would not consider the wing rust as I was out of the conditions of their good will. I explained the cause of the delay but they would not be moved. I had spent £840 having my car serviced in April to ensure I stayed within the guidelines. I had to drive around in a Mercedes with a rusty hole in the wing all summer because they told be I could not have it repaired until they had decided. I am back to Lexus.
Two experiences of Mobilio.
1. 2009 - car in limp mode. Engineer arrives an hour later - puts Star on - diagnoses fault and tells me it is safe to drive to dealer. Gives me a printout to give to them. Arrive at dealer - hire car there within an hour - car ready next day. Can't fault that
2. Car goes into Limp mode - in France. Low loader takes car to dealer dropping us off at a hotel arranged by Mobilio. Constant phone contact keeping me informed (dread the bill). Next day a taxi arrives and takes us to dealer to collect car. Can't fault that either.
So for me Mobilio is a great service.
Difficult one, I have just purchased a 2001 S-Class which has full Mercedes history apart from last one which was by an Indie in December 2009. I visited my local Mercedes dealer and they phoned Mobilo whilst I was there and because the car is within two years from last Mercedes service (November 2008) they have said providing the car is serviced before November the Mobilo will be reinstated. The dealer said don't tell Mobilo the car has had an Indie service and bring it here and we will sort it for you. Service due is an 'A' quoted £260. The conditions of cover must be either service via car computer or within two years of last. Is it worth it?????
It depends on how much you value Mobilo roadside assistance.
Much has been written on this - both the pros and cons. As the car is now over 8 years old, issues of corrosion and "good will" are most unlikely to be entertained by MB UK, so it is just down to roadside assistance (plus how much you value and appreciate the services of the dealer).
Might be worth getting a quote from the Indy and then negotiating with the dealer - they are keen to do business and some give discounts on parts and/or labour for older cars.
Mobilo life covers rust for 30 years if you have the correct service history.
I have a March 2000 C Class estate and Mercedes have just paid for £2023.69 of rust repairs, including new front wings.
Why did they pay ? - because Mobilo is a contract and I took them to court. It cost £80.00 in court fees at Money Claim On Line. MCOL is simple to use and Mercedes and dodgey companies must hate it.
Good will is not enforceable - Mobilo is !
Did Mobilo pay out or did MB provide a 100% Goodwill payment?
I always understood Mobilo was breakdown cover not a rust warranty?
I bought the car new and have kept every piece of paperwork the salesman gave me.
A document titled "The Mercedes-Benz commitment to car owners", states ;
The unique Mercedes-Benz mobilo-life warranty and mobility programme brings a number of unprecedented benefits beyond the terms of the new car warranty
Four years comprehensive mobility, 30 years breakdown assistance, 30 years anti-perforation warranty
All you have to do to maintain your entitlement(and that of subsequent owners) to these benefits is ensure that the car has a complete service history supplied by authorised Mercedes-Benz dealers".
When I took MB to court their defence mentioned mobilo-life, they said I was not covered due to an incomplete service history. I sent their legal department a copy of my service book and they paid up immediately.
Money Claim On Line is an easy way to make MB honour the mobilo-life package that we all pay for when buying a new car, this is the 2nd time I have used it for MB rust.
I have decided after 11 years of running MBs that I will no longer pay to keep the Mobilo. My latest vehicle is coming up to 4 years old on March 1st and has 11500 miles on the clock. MB changed the service interval from 18 months to 12 months so last year I was caught for a 'B' service at £550.
On enquiring the cost of my 'A' Service, I was quoted £550 yet again as I am told I need new plugs, all filters including petrol one. A reputable MB specialist has quoted me £150 plus VAT and feels I can leave the other petrol filter till my next 'B' service. I have joined Green Flag at their top level (excluding Europe) for £51.50.
So, I am a happy bunny. These are hard financial times and the franchises think we have bottomless pockets. Only trouble is booking my car in for service as the garage is well-supported!
Hello and welcome, I do not blame you at all
Welcome to the Forum 'stokey' you have made the right decision for your self and without doubt 'looking around for another supplier' is the sensible thing to do rather than simply accept the 'status quo' we all have a choice and I am still amazed that so many do not exercise that choice.
That's a relief Roger - I couldn't work out what that unusual noise was in my car - until I read your note.
It must be the Status Quo I have been accepting all these years!
I have never been a fan of Mobilo Life since they refused to help with my one and only request for assistance. I don't have a FMBSH on any of my cars, but I have saved lots of money and they never let me down.
Hi Colin, have been searching the web for someone like you! My wife has a 52 A Class with rusty rear arches. The car has mobilolife 30yr warranty and a ful Mercedes service history. Have been at loggerheads with Mercedes at Milton Keynes who are refusing the claim on the basis that the rust is outside-in rather than inside-out. Now this is a tenuous reason and they have clarified that outside-in means resulting from damage to the paintwork. My argument has been that you would expect similar rust on the front arches if it was down to stone chips.
Anyway I am intrigued by your successful claim through claim on line and wondered if you could give me a claim reference and any tips or background to your claim that may help me out. I am determined not to let this one go and will continue to battle away.
I would really appreciate any advice you have. Thank you Curtis
Sorry I did not reply earlier
Give me a contact number / email and I will give you the full information
Hi Curtis, I have also been searching the web for someone like you and Colin. I have a 2002 C Class Coupe which I have had from new with full MB service history. I have rust on all arches and the bonnet. Mercedez in Brentford (without even seeing the car) have told me my car is not covered as the rust will be caused by stone chips and therefore outside-in. Apparently they see many cars with "bubbling" arches and experience tells them this rust is not covered. Like you I do not want to let this go. Did you have any luck with your claim? Could you please give me any advice on how to proceed? I would really appreciate any help. Thank you. B
Tried to use Mobilo last year. They said because I had bought my car from an independent (despite a full service history) there would be a charge to come out. I decided it is a waste of time and won't be bothering with it in future.
Can I assume you mean a non MB service history ?
Mobilo is dependent on MB servicing to gain its benefits and yes you sometimes have to fight for them but they are contractual and as such the law supports the contract ultimately.
I have benefitted extensively from Mobilo, far far more than any extra costs involved, but as above have had to pursue things when some of MB's less educated staff became involved.
And one of the reasons for me maintaining dealer servicing is to use Mobilio in lieu of RAC cover. This is my first year that I have taken the risk and cancelled my RAC cover; if I have a problem and discover that Mobilio is as bad as some say, then I shall be leaving the dealer network for servicing!
Mobilo - life (Central London) ex-employee
MERCEDES BENZ ROADSIDE ASSISTANCE
The official roadside assistance program from this brand are managed and organised by called Allianz Global Assistance.
This service is free when your vehicle is 'serviced' by Official Mercedes-Benz dealers.
it’s a SERVICING REQUIREMENT ONLY – NOT FOR VEHICLE REPAIRS...............Don't be fooled by the dealers!
They should repair vehicles at the roadside ‘labour-free’ if the job is quite simple, however, this will
not always be the case.
It will depend firstly on the technician’s discretion and ability, the parts available, and his stock carried
onboard; which is relatively small (bearing in mind that he's driving a Mercedes R-class with required
seating for customers).
Other factors include his workload on the day, the miniscule tool kit provided,
and lastly approval from the headquarters.
If your vehicle cannot be repaired you will be recovered, but only to the local Main dealer where
you’ll have to pay the standard hourly rates + vat.
When a customer calls the expectancy is that a Mercedes technician will arrive.
Well, you’ll most certainly receive assistance, but this may be in the form of a contractor with a recovery
truck who knows nothing about cars — just how to load them onto a truck.
That recovery agent may drop you home and deliver your Mercedes to the dealer, where you may take slight priority in the queue of customers; but only because they’ll be quite eager to get you out of the hire car that they've supplied ( free of charge ) but you’ll eventually end up paying for this; through the barrage of hidden costs and exorbitant rates.
Some customers with whom i have met whilst being employed with them choose to retain their entitlement to the assistance intact by having servicing done at Mercedes, and then hiring me for supplementary services in cases where additional work is required.
As long as the service book is stamped by the official dealer for any service work they’ve implemented, and providing that genuine Mercedes parts to address any other problems that you've had have been used; as well as your having adhered to the servicing intervals, you can stay validated for
this service up to 30 years. ( also depending on the vehicle registration date - follow the link above for details )
PLEASE MAKE SURE THAT THE MAIN DEALER STAMP YOUR SERVICE BOOK - BECAUSE IF YOU EVER CALL ASSISTANCE THE TECHNICIAN ARRIVING AT SCENE MAY NEED TO SEE THIS STAMP TO PROVE VALIDATION OF FREE SERVICE OR YOU WILL HAVE TO PAY APPROXIMATELY £200
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