Botus
Senior Member
I'm upset, so far I have taken 5 hours of my time to let Mercedes know they don't know what they are doing.
elements of 2018 sat nav maps are 9 years out of date !
cs wrote back saying go to a dealer and get a feedback form (why they can't provide it themselves one can only guess... apathy, incompetence, stalling tactic ?). Both major main dealers near me had NEVER heard of this form, its taken 2 months for one to provide it after 3 attempts (the better one as Hughes Beaconsfield, managed the next day)
having got the form it asks for no more information that the original email I provided to cs the first time (so clearly its just a stalling tactic) late Friday, cs come back with yes we knew of 2 of the faults, thanked me for 2 far more important ones they didn't know about and ignored a more irritating one that's a brand new feature of the latest maps that were never there before.
then asked if I was happy with their response
yesterday I shot a small video displaying this new error very clearly... today edited to 12 seconds and 15meg and their inadequate email system rejected it.
inadequate sums up the whole brand very well
while I'm moaning.... apple phones yet another update (is that 6 rebuilds of iOS 11 since October !!!), wanting to transfer a video to the PC, does it just function like a proper device... of course not... but on the phone I can re save the same file to another app then open in iTunes and then put on the PC what a joke....
elements of 2018 sat nav maps are 9 years out of date !
cs wrote back saying go to a dealer and get a feedback form (why they can't provide it themselves one can only guess... apathy, incompetence, stalling tactic ?). Both major main dealers near me had NEVER heard of this form, its taken 2 months for one to provide it after 3 attempts (the better one as Hughes Beaconsfield, managed the next day)
having got the form it asks for no more information that the original email I provided to cs the first time (so clearly its just a stalling tactic) late Friday, cs come back with yes we knew of 2 of the faults, thanked me for 2 far more important ones they didn't know about and ignored a more irritating one that's a brand new feature of the latest maps that were never there before.
then asked if I was happy with their response
yesterday I shot a small video displaying this new error very clearly... today edited to 12 seconds and 15meg and their inadequate email system rejected it.
inadequate sums up the whole brand very well
while I'm moaning.... apple phones yet another update (is that 6 rebuilds of iOS 11 since October !!!), wanting to transfer a video to the PC, does it just function like a proper device... of course not... but on the phone I can re save the same file to another app then open in iTunes and then put on the PC what a joke....
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