Billy Big Roy
Member
- Joined
- Dec 10, 2017
- Messages
- 15
- Reaction score
- 3
- Your Mercedes
- Mercedes E400 Convertible
Since the day I test drove my Mercedes pre purchase, to post purchase collection on the 7th December, the car has had a vibration going through the seat, arm rests and steering wheel.
Its been back to the supplying dealer 4 times, the last time they had it for over 2 weeks and I've took it to an independent tyre specialist twice as well.
To cut a long story short, there Technical guy diagnosed that the rear N/S wheel was buckled, so replaced it. The tyre fitting centre found a flat spot on the front O/S that is still there, and it was felt that this was not the problem. I have a video that I sadly can't post up, but believe me, it looks a problem.
I was asked down to test drive the car before collecting it, and on the test drive could feel the positive difference from the rear wheel being replaced, but there was still "something" no right.
It was agreed that the tyres would be replaced as the ones fitted were budget, and a number of the wheels had multiple weights fitted as pictured. The new tyres cured this, made the car feel smoother and more planted, but again there was still "something".
All of this has been going on since the 7th December. The car has been back with the suppling dealer on and off since this date for weeks at a time, and I am now losing faith in the dealer and the brand.
After the new tyres had been fitted and the issue still there, I swapped the new rear wheel with the front and off I went down the road.
The issue was fixed! I couldn't believe it was finally fixed. I emailed the dealer, the technical team sending them the video of the buckled wheel and my findings. This was Thursday.
I've heard nothing back bar "I'm now looking in to this".
I've asked them to replace the wheel, and offered to have swapped over.
My car has 19" 7 spoke - twin spoke wheels. The tyre profile is like a rubber band. Why they felt the buckled / flat spot front wheel wasn't an issue is beyond me, but at least I've solved the issue.
Has anyone else had this issue?
Its been back to the supplying dealer 4 times, the last time they had it for over 2 weeks and I've took it to an independent tyre specialist twice as well.
To cut a long story short, there Technical guy diagnosed that the rear N/S wheel was buckled, so replaced it. The tyre fitting centre found a flat spot on the front O/S that is still there, and it was felt that this was not the problem. I have a video that I sadly can't post up, but believe me, it looks a problem.
I was asked down to test drive the car before collecting it, and on the test drive could feel the positive difference from the rear wheel being replaced, but there was still "something" no right.
It was agreed that the tyres would be replaced as the ones fitted were budget, and a number of the wheels had multiple weights fitted as pictured. The new tyres cured this, made the car feel smoother and more planted, but again there was still "something".
All of this has been going on since the 7th December. The car has been back with the suppling dealer on and off since this date for weeks at a time, and I am now losing faith in the dealer and the brand.
After the new tyres had been fitted and the issue still there, I swapped the new rear wheel with the front and off I went down the road.
The issue was fixed! I couldn't believe it was finally fixed. I emailed the dealer, the technical team sending them the video of the buckled wheel and my findings. This was Thursday.
I've heard nothing back bar "I'm now looking in to this".
I've asked them to replace the wheel, and offered to have swapped over.
My car has 19" 7 spoke - twin spoke wheels. The tyre profile is like a rubber band. Why they felt the buckled / flat spot front wheel wasn't an issue is beyond me, but at least I've solved the issue.
Has anyone else had this issue?