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Old 25-07-2014, 08:13 PM
Riocht Riocht is offline
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Default E220 CDI Elegance 2007. 21K Miles.

E220 CDI Elegance 2007. 21K Miles.
Hello, can somebody please help me.
About four weeks ago my E220 CDI just cut out on the motorway the APS light came on, so I cruised into the hard shoulder. I tried and tried to start it but it would not even turn over, so the recovery truck took the car to my home, the next day it started and I drove it to my main dealer. After two days they told me my ECU connections were all rusty and the ECU had to be replaced at a cost of Ä1800, I had no choice but to agree to the work. I was told it had to be a new part as a second hand unit would not be coded for my car. The new ECU came from Germany and was fitted and the dealer told me the car still had the same problem. Now four weeks later I am still waiting for the problem to be solved. They are replacing the connection pins (lugs) on the plug cables and they have to be ordered from the UK so itís a slow process. Four weeks today and they told me it should be ready next Friday (five weeks). I purchased the car brand new from them in 2007 and it was the third new Mercedes I have got from them. The dealer told me I was not using the car enough and the drains under the windscreen got blocked up with moss etc. I only agreed to pay for the new ECU and labour charge to change. Can somebody please tell me what can I do to hurry them up as I donít want to be looking at an enormous bill for all this work.
Cheers and Thanks. Riocht.
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Old 26-07-2014, 12:08 PM
Riocht Riocht is offline
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How do I edit the previous post? Thank you.
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Old 26-07-2014, 04:04 PM
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Chee Chee is offline
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You only have limited time to edit your post. Once past, only admin can change.
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Old 26-07-2014, 08:19 PM
Riocht Riocht is offline
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You only have limited time to edit your post. Once past, only admin can change.
Thank you.
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Old 26-07-2014, 08:45 PM
Frontstep Frontstep is offline
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Well Mercedes I presume serviced your car so the nonsense about use can be put to bed as they know how its used.
As to Moss ingress did they either notify you or clean them out during service?
The ECU replacement didn't fix the car and now they are telling you its something else ?
Did they reconnect with corroded contacts ?
Was this the fault all along?
Sight of the old ECU would be useful.
The time taken should not be more than a few hours in any case.
When Mercedes charge you for a service it does include a thorough inspection to head off problems such as this.
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Old 04-08-2014, 07:02 PM
Riocht Riocht is offline
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Quote:
Originally Posted by Frontstep View Post
Well Mercedes I presume serviced your car so the nonsense about use can be put to bed as they know how its used.
As to Moss ingress did they either notify you or clean them out during service?
The ECU replacement didn't fix the car and now they are telling you its something else ?
Did they reconnect with corroded contacts ?
Was this the fault all along?
Sight of the old ECU would be useful.
The time taken should not be more than a few hours in any case.
When Mercedes charge you for a service it does include a thorough inspection to head off problems such as this.
Hello and thank you for the reply, Mercedes got back to me and told me the wiring loom connected to the ECU was faulty as well so they asked me would they change it. I said if it had to be changed go ahead, they changed it at a cost of Ä460. I went back to them when they had finished and the car was still acting the very same as day one. I am now looking at a bill for around Ä2500 and the car still has the exact same problem as the day I drove it in there, over five weeks ago.

Last edited by Riocht; 04-08-2014 at 07:07 PM.
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Old 04-08-2014, 09:28 PM
dav1971 dav1971 is offline
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Sounds like a case for "don't get done, get Dom"
Hope you get it sorted.
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Old 05-08-2014, 10:01 PM
travis travis is offline
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It never ceases to amaze me how garages get away with this practice.
It seems ridiculous that they can charge for parts you don't need, as they guess which part has a problem.
As I understand it, it's because the dealerships are unable to return parts. So the customer picks up the tab. Surely in most cases a part that is fitted when it isn't needed and it's immediately obvious it hasn't helped, should be sent back to where it came from if they don't want it on the shelf.
Taken to extreme lengths they could charge you for a wiring loom when a new bulb was needed.
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  #9  
Old 06-08-2014, 10:44 AM
Riocht Riocht is offline
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Quote:
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Sounds like a case for "don't get done, get Dom"
Hope you get it sorted.
Sorry but I don't understand?
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Old 06-08-2014, 10:47 AM
Riocht Riocht is offline
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Originally Posted by travis View Post
It never ceases to amaze me how garages get away with this practice.
It seems ridiculous that they can charge for parts you don't need, as they guess which part has a problem.
As I understand it, it's because the dealerships are unable to return parts. So the customer picks up the tab. Surely in most cases a part that is fitted when it isn't needed and it's immediately obvious it hasn't helped, should be sent back to where it came from if they don't want it on the shelf.
Taken to extreme lengths they could charge you for a wiring loom when a new bulb was needed.
They asked me to order a new key and they also are thinking about a new SAM. Where will it all end?
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