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Old 11-05-2015, 02:33 PM
taboo10 taboo10 is offline
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Default Big problem...no service history

Hoping someone can help me here,
Bought my 2012 M/B E220 estate from a local garage about 4wks ago,
in the sales advert it said the car had Full Mercedes Benz Dealer service history but now to my amazement I've found out after visiting my local MB dealership for a service printout that MB UK have no record of my cars service history on there database, if fact they told me the car was sold by MB financial services uk to a leasing company and the leasing Co must have had the car serviced, I've tried to find out who the leasing company are but MB financial services will not divulge any info because of the data protection act, anyone
got any advice as to where I can go from here ?,any advice or information
would be greatly appreciated.
Thanks.... Taboo10
Ps..car drives and looks great, I've had a towbar and rear window tints
fitted so returning it too the dealer would be a last resort.

Last edited by taboo10; 11-05-2015 at 02:38 PM.
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Old 11-05-2015, 02:42 PM
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SL55 Mark SL55 Mark is offline
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Did you not view the service history before you bought the car ? You should have a service book with stamps at least. Our Audi was a lease car, but we always kept the service book in the glove box and had it stamped up by the dealer. Maybe MB will do you a favour (at a cost) and write a nice letter to confirm the car has been serviced according to the manufacturers recommendations, and the dates.
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Last edited by SL55 Mark; 11-05-2015 at 02:43 PM.
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Old 11-05-2015, 02:42 PM
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GregMVF4 GregMVF4 is offline
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Personally, I'd return it for what you paid and ask them for the cost of the extras you've fitted.

IMO If it was older, that'd be one thing, but for a 3 year old car not to appear at all on the MB system means it wasn't even serviced (by a MB Dealer) when still under warranty, and I'd've thought if servicing was done at an indy you might at least have been given receipts?

Just my opinion, but a 3 year old car with no history would ring alarm bells form me.
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Old 11-05-2015, 02:43 PM
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GregMVF4 GregMVF4 is offline
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Mark - MBs now don't have a service book (as such), the record is kept on computer.
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Old 11-05-2015, 02:52 PM
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toby1 toby1 is offline
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Your complaint is with the selling dealer. Ask them to provide it.
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Old 11-05-2015, 02:58 PM
Some guy on the internet Some guy on the internet is offline
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How many miles are on the car?
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Old 11-05-2015, 03:00 PM
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s5tuart s5tuart is offline
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Quote:
Originally Posted by toby1 View Post
Your complaint is with the selling dealer. Ask them to provide it.
This! Trading Standards can be pretty tough if they have enough ammo...
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Old 11-05-2015, 03:00 PM
V6Matty V6Matty is offline
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you can actually ask for a book and have it stamped, they charge you for the book (about 30 IIRC) but stamping is free.
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Old 11-05-2015, 03:04 PM
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Obviously, we are not privy to any conversations you had when buying the car; but it seems to me that if the car was sold on the basis it had a full MB service history (hopefully you still have a copy of the advert), it is up to the vendor to provide one - or you would be entitled to compensation/your money back.

First thing to do is to go back to the vendor and ask them what they intend to do.

Regards

Steve
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Old 11-05-2015, 03:21 PM
Litcan91 Litcan91 is offline
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Don't know what systems MB UK go by, but I could only track history via MB branches which have actually serviced/seen the car - other branches & MB UK didn't have any information on the service history of the car.

So it may be worthwhile checking the branches close to previous owners address?
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