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Old 03-08-2013, 05:45 PM
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Kylinski Kylinski is offline
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Default Can I take fitted tyres back?

If the tyres fitted were not what I asked for?

What would be my consumer rights as these tyres have now been used?

I was given 'run flat' tyres and was not told they were 'run flat' tyres.

The general consensus is that this style of tyre isn't very good and ideally suited to cars that can monitor sudden drop in tyre pressure.

(Sorry to repeat myself 'Run Flat Tyres' thread)

Any thoughts?

Thanks
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Old 03-08-2013, 05:46 PM
ThinkPad ThinkPad is offline
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Just ask the fitter. I'm sure they will refuse.

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Old 03-08-2013, 05:56 PM
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I would go back and explain that they are not what you ordered and your car doesnt have a TPM function. Many sites say run flats should not be fitted to older cars with no TPM.

How did you order them online?

Last edited by npuk; 03-08-2013 at 05:58 PM.
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Old 03-08-2013, 06:18 PM
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Over the phone order. Delivered to garage for 11am next day.

I queried why the the tyres were Dunlop Sport SP 01A's and not just 01's?

Incredibly, he said he didn't know and said they were probably the 'improved' version.

I thought this was ok as my motorcycle tyres are Dunlop Roadsmart 2's

And yes, the fact my car does not have TPM is a concern for me.
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Old 03-08-2013, 06:22 PM
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Who did you orders the tyres from? Another company who delivered them direct to the garage for fitment or did you order them from the garage itself?

Last edited by npuk; 03-08-2013 at 06:22 PM.
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Old 03-08-2013, 06:32 PM
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Quote:
Originally Posted by npuk View Post
Who did you orders the tyres from? Another company who delivered them direct to the garage for fitment or did you order them from the garage itself?
I contacted the tyre fitting garage (they just do tyres, not any of the big fitters) who then I assume rang his supplier/warehouse.


I should also mention that a few weeks earlier I had the non run flats fitted to the rears at Kwik Fit.
I was able to ring around for a much cheaper price, hence the local tyre fitters.

Kwik Fit - 129 @ (or 108 @ on line which was the price of my rear tyres)

Local garage - 90 @ fitted.

No brainer really. If they were the correct tyres
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Old 03-08-2013, 07:10 PM
hotrodder hotrodder is offline
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I would of thought yes but I wouldn't be surprised if it falls into a slightly grey area/could become protracted in that they could argue you had time to inspect and spot the error before driving away and it's your word against theirs regarding the 'what does the A suffix mean' etc

I would go back and see what their take is... assuming they don't put their hands up point out the various issues like for example the stuff about TPMS- as said pretty much every tyre manufacturer and many tyre fitters state that run flats must be used with TPMS because they're rated for something like 50mph for 50 miles after deflation and pressure loss is far less obvious due to their construction. I wouldn't be surprised if they would have an issue with supplying/fitting tyres of a lower speed rating and the TPMS thing is kinda along the same lines except your insurance might be more bothered about runflats than they would be about speed ratings (within the UK speed limits). The tricky bit about insurance is that the telesales muppets are useless if it's not on their script

Personally i'd have a trawl through the Sale of Goods act before hand and if they won't play ball go see the citizens advice bureau
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Old 03-08-2013, 07:40 PM
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I think if they gave you the wrong product then they should take them back but I also think you may be at the mercy of the particular garage here.

Also check if you paid for them with a credit card - you may get some help there if they refuse to change them.

At the end of the day just go in and calmly explain the issue and the facts .... Let us know how they react.


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Old 03-08-2013, 09:18 PM
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Yep, I'll post the outcome as soon as I know.

I'm away for a few days up norf so won't be till Weds Thurs.

Regards

Kyle
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Old 03-08-2013, 09:51 PM
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They will be able to charge you for the mileage you have put on the tyres...The other problem that you will have is that the runflats are almost twice as expensive as the ones they should have fitted...
But a decent tyre fitting operation would never mix run flats and ordinary tyres
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