Paul Goff
Senior Member
- Joined
- May 17, 2017
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- 176
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- Your Mercedes
- 2002 C220CDi CD Estate
Just a little heads up to anyone who might need to know about this!
My lodger, young, recently qualified driver, female and pregnant, has just had a write off accident and now, the claim handlers (Co Parts, Bristol) Is insisting that, to process her full comp insurance claim, she must take part in a conference call between herself, Co Parts & the DVLA. But they don't know, or won't say what the purpose of the call is!
Suffice to say that this and other factors are stressing her out :-(
So she called Co Parts and handed them over to me in the hope they could explain it to me, however all that they were able/willing to say was that it was standard procedure by the underwriters of her insurance.
We then called the insurers and after about half an hour of various call hold tunes were finally told by the "file manager" that it was standard procedure and that it MUST be done to process the claim.
I pressed them hard about that, along the lines that it may be standard procedure but why is it?, and finally they were forced to say that they did not know!
As this was the usual offshore call centre I wasn't surprised, cultural differences play a part in such conversations.
So a call to the DVLA and bingo, it's all about undisclosed or post proposal motoring convictions.
The DVLA need your permission to give the insurers, or the claim handlers, your licence details ;-)
Easiest way, a conference call.
So there is another thing to be aware of, be extra sure that you give your insurers up to date info re any convictions as soon as possible!
I am very sure that, despite Katy allowing the DVLA permission to give Debenhams Insurance details of any existing convictions when she took out the policy, had there been another one since then that they had not been told about, she would be looking straight at, zero cover!!!
Quite rightly, such things are being tightened up, but why the the devil were neither Co Parts or the insurers able to tell her that was what it was all about?
My lodger, young, recently qualified driver, female and pregnant, has just had a write off accident and now, the claim handlers (Co Parts, Bristol) Is insisting that, to process her full comp insurance claim, she must take part in a conference call between herself, Co Parts & the DVLA. But they don't know, or won't say what the purpose of the call is!
Suffice to say that this and other factors are stressing her out :-(
So she called Co Parts and handed them over to me in the hope they could explain it to me, however all that they were able/willing to say was that it was standard procedure by the underwriters of her insurance.
We then called the insurers and after about half an hour of various call hold tunes were finally told by the "file manager" that it was standard procedure and that it MUST be done to process the claim.
I pressed them hard about that, along the lines that it may be standard procedure but why is it?, and finally they were forced to say that they did not know!
As this was the usual offshore call centre I wasn't surprised, cultural differences play a part in such conversations.
So a call to the DVLA and bingo, it's all about undisclosed or post proposal motoring convictions.
The DVLA need your permission to give the insurers, or the claim handlers, your licence details ;-)
Easiest way, a conference call.
So there is another thing to be aware of, be extra sure that you give your insurers up to date info re any convictions as soon as possible!
I am very sure that, despite Katy allowing the DVLA permission to give Debenhams Insurance details of any existing convictions when she took out the policy, had there been another one since then that they had not been told about, she would be looking straight at, zero cover!!!
Quite rightly, such things are being tightened up, but why the the devil were neither Co Parts or the insurers able to tell her that was what it was all about?