Star service records

Mike350

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350 2004 3.7 V6
Am I right in thinking that any Merc’s service record can be looked up on line via the Star system? If so how?
 

John Laidlaw

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There’s a code on the MB service invoice which can be entered to a DSB portal. Mercedes Me had that facility but on your 2004 I think that predates Mercedes Me (my 2008 did certainly), so maybe your indy can access for you? Presume your car is an SL? Not clear from your profile
 
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Mike350

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350 2004 3.7 V6
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There’s a code on the MB service invoice which can be entered to a DSB portal. Mercedes Me had that facility but on your 2004 I think that predates Mercedes Me (my 2008 did certainly), so maybe your indy can access for you? Presume your car is an SL? Not clear from your profile
Thanks John, yes my car is an 04 350SL. Appreciate your advice
 

Wighty

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Am I right in thinking that any Merc’s service record can be looked up on line via the Star system? If so how?
Why not drive to your nearest MB , tell them you are looking at getting servicing done there from now on and get them to print it out for you so you discuss what is needed in the future ?
 
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Mike350

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350 2004 3.7 V6
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Why not drive to your nearest MB , tell them you are looking at getting servicing done there from now on and get them to print it out for you so you discuss what is needed in the future ?
Great idea, thanks. Only trouble is my nearest MB dealer is over 20 miles away! Does it have to be an MB franchise to access the Star records?
 

Wighty

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I just deleted a post , I was replying to the wrong one ..sorry . I think Star records are all diagnostic , I'm not sure if Star contains service details as well buddy ?
 

Wighty

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W211/E320cdi/2009 and CLK200k 2009
Only 20 miles from MB on a nice day like today buddy , get the roof down and enjoy the drive .
 
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Mike350

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Only 20 miles from MB on a nice day like today buddy , get the roof down and enjoy the drive .
I would, but pretty dull and dingey here with a typical Cornish muzzle! Try not to get it wet, and certainly not a topless day!
 

alexanderfoti

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No. Service records are held online in DSB (Digital service book). It is not related to STAR in any way.

DSB was introduced in 2008. Earlier cars may have some history on on DSB if they have remained in the dealer network, but most of them dont.
 
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Mike350

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350 2004 3.7 V6
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No. Service records are held online in DSB (Digital service book). It is not related to STAR in any way.

DSB was introduced in 2008. Earlier cars may have some history on on DSB if they have remained in the dealer network, but most of them dont.
Thanks, so how is it accessed?
 

alexanderfoti

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Thanks, so how is it accessed?

Only via independent Mercedes specialists that have signed up or main dealers. We can provide an up to date service printout for a small fee.
 
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Mike350

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Only via independent Mercedes specialists that have signed up or main dealers. We can provide an up to date service printout for a small fee.
Would such records exist for my 2004 SL350, or is it too old?
 

alexanderfoti

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Would such records exist for my 2004 SL350, or is it too old?
Too old, but the supplying dealer may have an internal service record they can send you.
 

Chrishazle

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When I bought my 2001 S203 8 years ago (bought from first owner) supplying dealer had service invoices for the car from new - but it took a lot of arm twisting to get them (MB Brentford) to print them and send them to me. Kept quoting data protection - even though I had the original owner's name, address etc.!! In the end they printed them, cut off the top part with the previous owners details, and posted them to me.
 

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