Satnav updates...again

DrJon

Active Member
Joined
Oct 7, 2017
Messages
42
Reaction score
12
Your Mercedes
C200 AMG Cab 2017
So I have just had my second (B) service and emboldened by posts here I tried to make very sure that the MB main dealer did in fact carry out my free satnav update. Eventually someone came out and said that they had not because 'they had checked and there had been no significant update, or none at all, since my first update 12 months ago and so there was no point". I am not entirely sure I believe that.....Is there any way I can check whether I have the most recent satnav version?
 

Chrishazle

Senior Member
Joined
May 25, 2009
Messages
4,860
Reaction score
2,606
Location
Nr Ashford, Kent
Your Mercedes
S204 2008 C220CDI Elegance Estate Auto, 2008 R171 Facelift SLK280
Have your VIN handy and give comand.co.uk a call, they'll tell you how to access the relevant menu part that tells you what you have installed, and will also tell you what the latest available update is. Or - do it by email so you have printed reply in your hand when you return to your dealer and tell them what they should be installing!
 

Srdl

Senior Member
Joined
Oct 8, 2015
Messages
7,102
Reaction score
5,904
Location
Hampshire
Your Mercedes
GLC43 AMG 2018 (X253)
Sounds rather like a conversation I had with the MB Southampton Service Manager a couple of years ago when I had asked them to do an update, at my expense, as part of an annual service.:

Me: you haven’t charged for the SatNav update
Him: There isn’t one
Me: Yes there is
Him: But it’s out of date and there a newer one due shortly
Me: No it’s not, there was a recent one a few months ago
Him: Let me check
... a few minutes later
Him: Yes there is but we have to get it from Germany
Me: I know that’s why I booked it in with you a month ago so you could get it

I gave up at that point, ordered it from Comand and did it myself!
 

Srdl

Senior Member
Joined
Oct 8, 2015
Messages
7,102
Reaction score
5,904
Location
Hampshire
Your Mercedes
GLC43 AMG 2018 (X253)
So I have just had my second (B) service and emboldened by posts here I tried to make very sure that the MB main dealer did in fact carry out my free satnav update. Eventually someone came out and said that they had not because 'they had checked and there had been no significant update, or none at all, since my first update 12 months ago and so there was no point". I am not entirely sure I believe that.....Is there any way I can check whether I have the most recent satnav version?
Assuming you have Comand rather than the Garmin system, you can check the map version. For my car it’s:
“Showing the map version
To switch to navigation mode: press the Navi button.
To show the menu: slide the controller.
To select : turn and press the controller (when route guidance is active).
Select Map content .
Select Map version .”

Your Comand may be different though!
 
OP
D

DrJon

Active Member
Joined
Oct 7, 2017
Messages
42
Reaction score
12
Your Mercedes
C200 AMG Cab 2017
  • Thread Starter
  • Thread starter
  • #6
Many thanks, extremely helpful. I will follow this up and report back when I find out......
 

BMF

Senior Member
Joined
Jan 14, 2019
Messages
1,215
Reaction score
47
Location
East Devon
Your Mercedes
C220 (W205) Bluetec Sport Premium +, 2015 model, 2.1l.
I had my map update on my W205 C220 with COMAND NTG5.5 done at MB Exeter on 4 June 2019 and the map version now reads: Europe 2019 V13, so I assume it is the latest version.
 
OP
D

DrJon

Active Member
Joined
Oct 7, 2017
Messages
42
Reaction score
12
Your Mercedes
C200 AMG Cab 2017
  • Thread Starter
  • Thread starter
  • #8
Well well; I just checked and I have v12. And indeed I just found a site on line that confirms v13 is available. A phone call to the service manager at MB Temple Fortune in London is clearly in order. Watch this space...
 
  • Like
Reactions: BMF

Srdl

Senior Member
Joined
Oct 8, 2015
Messages
7,102
Reaction score
5,904
Location
Hampshire
Your Mercedes
GLC43 AMG 2018 (X253)
Well well; I just checked and I have v12. And indeed I just found a site on line that confirms v13 is available. A phone call to the service manager at MB Temple Fortune in London is clearly in order. Watch this space...
I believe v13 was realeased in November 2018 so they have no excuse other than, sadly, deliberate deceit to avoid what presumably costs them something.
 

BMF

Senior Member
Joined
Jan 14, 2019
Messages
1,215
Reaction score
47
Location
East Devon
Your Mercedes
C220 (W205) Bluetec Sport Premium +, 2015 model, 2.1l.
Well well; I just checked and I have v12. And indeed I just found a site on line that confirms v13 is available. A phone call to the service manager at MB Temple Fortune in London is clearly in order. Watch this space...
Go get ‘em Doc!
 

Botus

Senior Member
Joined
Jul 29, 2014
Messages
6,287
Reaction score
2,475
Location
UK
Your Mercedes
S500/2010/500
the new ones will be out any minute.... ford have the 2020 ones out, around July is when MOST launch the next years... I think Merc ones come out then but you tend to see people talking about it in August

you can't ask when you drop the car off.... you must book it specifically for the updates and don't accept "there's nothing significant" surely than means there must be something or they could have said you have the latest ?

I found someone selling 2018-2019 MERCEDES NTG5.5 COMAND SAT NAV MAP UPDATE UK & EUROPE V14, so v15 would be the new one out soon?
 
Last edited:

JDPEClassUK

Senior Member
Joined
Sep 29, 2018
Messages
65
Reaction score
26
Your Mercedes
E Class Estate E220d (2019)
I had my map update on my W205 C220 with COMAND NTG5.5 done at MB Exeter on 4 June 2019 and the map version now reads: Europe 2019 V13, so I assume it is the latest version.

I think it must depend on version? I have COMAND and can get my map updates online from the Mercedes Me Portal. I installed V16 2019 Europe on 2nd June 2019. Before than V15 was released in March


Sent from my iPhone using Tapatalk
 

Botus

Senior Member
Joined
Jul 29, 2014
Messages
6,287
Reaction score
2,475
Location
UK
Your Mercedes
S500/2010/500
I think it must depend on version? I have COMAND and can get my map updates online from the Mercedes Me Portal. I installed V16 2019 Europe on 2nd June 2019. Before than V15 was released in March


Sent from my iPhone using Tapatalk


yes they are all over the place 2018 release pretending to be 2019 mapping I believe are

v19 on NTG1
v17 on NTG3
v? 2015 is the last ever for NTG3.5
v13 on NTG5
v14 on NTG5.5
 

JDPEClassUK

Senior Member
Joined
Sep 29, 2018
Messages
65
Reaction score
26
Your Mercedes
E Class Estate E220d (2019)
yes they are all over the place 2018 release pretending to be 2019 mapping I believe are

v19 on NTG1
v17 on NTG3
v? 2015 is the last ever for NTG3.5
v13 on NTG5
v14 on NTG5.5

I may be wrong but I thought mine was NTG5.5? (it is a 2019MY E Class) UK model. If that is the case we are on v16


Sent from my iPhone using Tapatalk
 

Botus

Senior Member
Joined
Jul 29, 2014
Messages
6,287
Reaction score
2,475
Location
UK
Your Mercedes
S500/2010/500
I may be wrong but I thought mine was NTG5.5? (it is a 2019MY E Class) UK model. If that is the case we are on v16


Sent from my iPhone using Tapatalk

v16 sounds unlikely why do you think that ?

I think there's also these others but no idea which map version the have, as you see the version numbers are totally misaligned and so really only of use if you know what you already have, these days they just say 2018 2019 or the disc part number etc.
NTG4
NTG4.5
NTG4.7
NTG5.1
 

BMF

Senior Member
Joined
Jan 14, 2019
Messages
1,215
Reaction score
47
Location
East Devon
Your Mercedes
C220 (W205) Bluetec Sport Premium +, 2015 model, 2.1l.
It's a minefield for sure but for now I enter a destination and it directs me to it, I know, it did it before but now it knows the new roads too :cool:
 

JDPEClassUK

Senior Member
Joined
Sep 29, 2018
Messages
65
Reaction score
26
Your Mercedes
E Class Estate E220d (2019)
v16 sounds unlikely why do you think that ?

I think there's also these others but no idea which map version the have, as you see the version numbers are totally misaligned and so really only of use if you know what you already have, these days they just say 2018 2019 or the disc part number etc.
NTG4
NTG4.5
NTG4.7
NTG5.1

Screen shot from my Mercedes Me Portal page

237ad97a6b0ed8ca8663e6b139747c2c.jpg



Sent from my iPhone using Tapatalk
 

Botus

Senior Member
Joined
Jul 29, 2014
Messages
6,287
Reaction score
2,475
Location
UK
Your Mercedes
S500/2010/500
thanks for sharing, I'm reading it but don't believe it (not for 5.5 I think that should be 14 and at a stretch 15 unless they moved to more than one a year... )

Screen shot from my Mercedes Me Portal page

237ad97a6b0ed8ca8663e6b139747c2c.jpg



Sent from my iPhone using Tapatalk
 
OP
D

DrJon

Active Member
Joined
Oct 7, 2017
Messages
42
Reaction score
12
Your Mercedes
C200 AMG Cab 2017
  • Thread Starter
  • Thread starter
  • #20
Blimey, bit of a can of worms here. So, my understanding is that the version number is dependent on the type of installation, which for a relatively new C class is the NTG5*2, and for this installation the most recent version appears to be v13. I am going to try and speak to the service manager and see what they have to say....
 

You lost your key ? Or maybe you need a spare! Your vehicle imobilliser does not respond anymore? WE CAN FIX THEM ALL !! Mobile ! Save Time and Increase Profits With us !
Top Bottom