Mobilo -a Summary

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television

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Oh dear. I've just read Which? magazine's Best Breakdown Cover article in the latest issue (Aug 2010).

Mobilo/Mobilo Assist comes out worst in almost every aspect compared to most of the third party cover suppliers (eg AA, RAC, etc). (Only More Than were worse for patrol staff knowledge and politeness.) It comes out worst than ALL the carmaker-branded cover suppliers. (They tested 19 different suppliers)

Worst for waiting times, worst for percentage of repairs performed at the side of the road, worst for patrol staff knowledge (except More Than), worst for politeness of patrol staff and telephone staff (except More Than).

It might come 'free' (!) with your service, but why would you bother.
Waiting times alone mean I'd rather pay to have any of the others provide the service.

I am so pleased that you posted this,,I will send you an orange for Christmas :D:D:D
 

merc300e

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'52 plate SLK with rust hole in front wing - no help

My wife has got a 2002 '52 plate SLK. It has a rust hole in the front OS wing. When I had it serviced in April 2010 the MB dealer got the bodyshop to look at this rust. They had it in for photos & a claim in early April. Nothing heard, so I kept phoning them. Eventually they told me they had not put in the claim and lost the photos. THey came round to my house to take some more in late August but warned me that MB were changing the Rust rule post Sept 1st. and as my car was 8 years old on Sept 1st they thought I would miss the cut off date. Sure enough I had a phone call from MB today ( 17th Sept ) to tell me they would not consider the wing rust as I was out of the conditions of their good will. I explained the cause of the delay but they would not be moved. I had spent £840 having my car serviced in April to ensure I stayed within the guidelines. I had to drive around in a Mercedes with a rusty hole in the wing all summer because they told be I could not have it repaired until they had decided. I am back to Lexus.
 

crockers

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Merc now sold - XC60 D5 arrived
Two experiences of Mobilio.
1. 2009 - car in limp mode. Engineer arrives an hour later - puts Star on - diagnoses fault and tells me it is safe to drive to dealer. Gives me a printout to give to them. Arrive at dealer - hire car there within an hour - car ready next day. Can't fault that

2. Car goes into Limp mode - in France. Low loader takes car to dealer dropping us off at a hotel arranged by Mobilio. Constant phone contact keeping me informed (dread the bill). Next day a taxi arrives and takes us to dealer to collect car. Can't fault that either.

So for me Mobilio is a great service.
 

Renaissance

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S500/2001/5.0 E-Class E240 Estate 2003
Difficult one, I have just purchased a 2001 S-Class which has full Mercedes history apart from last one which was by an Indie in December 2009. I visited my local Mercedes dealer and they phoned Mobilo whilst I was there and because the car is within two years from last Mercedes service (November 2008) they have said providing the car is serviced before November the Mobilo will be reinstated. The dealer said don't tell Mobilo the car has had an Indie service and bring it here and we will sort it for you. Service due is an 'A' quoted £260. The conditions of cover must be either service via car computer or within two years of last. Is it worth it?????
 

Alex M Grieve

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B Class d200 Sport Premium Plus (66)
Difficult one, I have just purchased a 2001 S-Class which has full Mercedes history apart from last one which was by an Indie in December 2009. I visited my local Mercedes dealer and they phoned Mobilo whilst I was there and because the car is within two years from last Mercedes service (November 2008) they have said providing the car is serviced before November the Mobilo will be reinstated. The dealer said don't tell Mobilo the car has had an Indie service and bring it here and we will sort it for you. Service due is an 'A' quoted £260. The conditions of cover must be either service via car computer or within two years of last. Is it worth it?????

It depends on how much you value Mobilo roadside assistance.

Much has been written on this - both the pros and cons. As the car is now over 8 years old, issues of corrosion and "good will" are most unlikely to be entertained by MB UK, so it is just down to roadside assistance (plus how much you value and appreciate the services of the dealer).

Might be worth getting a quote from the Indy and then negotiating with the dealer - they are keen to do business and some give discounts on parts and/or labour for older cars.
 

colin ling

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ML 280 CDI 2008
Rust

Mobilo life covers rust for 30 years if you have the correct service history.
I have a March 2000 C Class estate and Mercedes have just paid for £2023.69 of rust repairs, including new front wings.
Why did they pay ? - because Mobilo is a contract and I took them to court. It cost £80.00 in court fees at Money Claim On Line. MCOL is simple to use and Mercedes and dodgey companies must hate it.
Good will is not enforceable - Mobilo is !
 

whitenemesis

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CLS55 AMG '05
Mobilo life covers rust for 30 years if you have the correct service history.
I have a March 2000 C Class estate and Mercedes have just paid for £2023.69 of rust repairs, including new front wings.
Why did they pay ? - because Mobilo is a contract and I took them to court. It cost £80.00 in court fees at Money Claim On Line. MCOL is simple to use and Mercedes and dodgey companies must hate it.
Good will is not enforceable - Mobilo is !

Did Mobilo pay out or did MB provide a 100% Goodwill payment?

I always understood Mobilo was breakdown cover not a rust warranty?
 

colin ling

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ML 280 CDI 2008
Rust

I bought the car new and have kept every piece of paperwork the salesman gave me.

A document titled "The Mercedes-Benz commitment to car owners", states ;

"mobilo-life
The unique Mercedes-Benz mobilo-life warranty and mobility programme brings a number of unprecedented benefits beyond the terms of the new car warranty
Four years comprehensive mobility, 30 years breakdown assistance, 30 years anti-perforation warranty
All you have to do to maintain your entitlement(and that of subsequent owners) to these benefits is ensure that the car has a complete service history supplied by authorised Mercedes-Benz dealers".

When I took MB to court their defence mentioned mobilo-life, they said I was not covered due to an incomplete service history. I sent their legal department a copy of my service book and they paid up immediately.
Money Claim On Line is an easy way to make MB honour the mobilo-life package that we all pay for when buying a new car, this is the 2nd time I have used it for MB rust.
 

stokey

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I have decided after 11 years of running MBs that I will no longer pay to keep the Mobilo. My latest vehicle is coming up to 4 years old on March 1st and has 11500 miles on the clock. MB changed the service interval from 18 months to 12 months so last year I was caught for a 'B' service at £550.
On enquiring the cost of my 'A' Service, I was quoted £550 yet again as I am told I need new plugs, all filters including petrol one. A reputable MB specialist has quoted me £150 plus VAT and feels I can leave the other petrol filter till my next 'B' service. I have joined Green Flag at their top level (excluding Europe) for £51.50.
So, I am a happy bunny. These are hard financial times and the franchises think we have bottomless pockets. Only trouble is booking my car in for service as the garage is well-supported!
 

television

Always remembered RIP
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2002 SL500, 216 CL500, all fully loaded
I have decided after 11 years of running MBs that I will no longer pay to keep the Mobilo. My latest vehicle is coming up to 4 years old on March 1st and has 11500 miles on the clock. MB changed the service interval from 18 months to 12 months so last year I was caught for a 'B' service at £550.
On enquiring the cost of my 'A' Service, I was quoted £550 yet again as I am told I need new plugs, all filters including petrol one. A reputable MB specialist has quoted me £150 plus VAT and feels I can leave the other petrol filter till my next 'B' service. I have joined Green Flag at their top level (excluding Europe) for £51.50.
So, I am a happy bunny. These are hard financial times and the franchises think we have bottomless pockets. Only trouble is booking my car in for service as the garage is well-supported!

Hello and welcome, I do not blame you at all :D:D
 

Dosco

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Welcome to the Forum 'stokey' you have made the right decision for your self and without doubt 'looking around for another supplier' is the sensible thing to do rather than simply accept the 'status quo' we all have a choice and I am still amazed that so many do not exercise that choice.
 

Alex M Grieve

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Welcome to the Forum 'stokey' you have made the right decision for your self and without doubt 'looking around for another supplier' is the sensible thing to do rather than simply accept the 'status quo' we all have a choice and I am still amazed that so many do not exercise that choice.

That's a relief Roger - I couldn't work out what that unusual noise was in my car - until I read your note.

It must be the Status Quo I have been accepting all these years!

I have never been a fan of Mobilo Life since they refused to help with my one and only request for assistance. I don't have a FMBSH on any of my cars, but I have saved lots of money and they never let me down.
 

Scrumpy

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A class
Mobilo life covers rust for 30 years if you have the correct service history.
I have a March 2000 C Class estate and Mercedes have just paid for £2023.69 of rust repairs, including new front wings.
Why did they pay ? - because Mobilo is a contract and I took them to court. It cost £80.00 in court fees at Money Claim On Line. MCOL is simple to use and Mercedes and dodgey companies must hate it.
Good will is not enforceable - Mobilo is !
Hi Colin, have been searching the web for someone like you! My wife has a 52 A Class with rusty rear arches. The car has mobilolife 30yr warranty and a ful Mercedes service history. Have been at loggerheads with Mercedes at Milton Keynes who are refusing the claim on the basis that the rust is outside-in rather than inside-out. Now this is a tenuous reason and they have clarified that outside-in means resulting from damage to the paintwork. My argument has been that you would expect similar rust on the front arches if it was down to stone chips.
Anyway I am intrigued by your successful claim through claim on line and wondered if you could give me a claim reference and any tips or background to your claim that may help me out. I am determined not to let this one go and will continue to battle away.
I would really appreciate any advice you have. Thank you Curtis
 

colin ling

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ML 280 CDI 2008
Scrumpy

Sorry I did not reply earlier

Give me a contact number / email and I will give you the full information

Colin
 
B

Barry989

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Rust

Hi Colin, have been searching the web for someone like you! My wife has a 52 A Class with rusty rear arches. The car has mobilolife 30yr warranty and a ful Mercedes service history. Have been at loggerheads with Mercedes at Milton Keynes who are refusing the claim on the basis that the rust is outside-in rather than inside-out. Now this is a tenuous reason and they have clarified that outside-in means resulting from damage to the paintwork. My argument has been that you would expect similar rust on the front arches if it was down to stone chips.
Anyway I am intrigued by your successful claim through claim on line and wondered if you could give me a claim reference and any tips or background to your claim that may help me out. I am determined not to let this one go and will continue to battle away.
I would really appreciate any advice you have. Thank you Curtis

Hi Curtis, I have also been searching the web for someone like you and Colin. I have a 2002 C Class Coupe which I have had from new with full MB service history. I have rust on all arches and the bonnet. Mercedez in Brentford (without even seeing the car) have told me my car is not covered as the rust will be caused by stone chips and therefore outside-in. Apparently they see many cars with "bubbling" arches and experience tells them this rust is not covered. Like you I do not want to let this go. Did you have any luck with your claim? Could you please give me any advice on how to proceed? I would really appreciate any help. Thank you. B
 

Dudley Mark

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Tried to use Mobilo last year. They said because I had bought my car from an independent (despite a full service history) there would be a charge to come out. I decided it is a waste of time and won't be bothering with it in future.
 

Frontstep

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Can I assume you mean a non MB service history ?
Mobilo is dependent on MB servicing to gain its benefits and yes you sometimes have to fight for them but they are contractual and as such the law supports the contract ultimately.
I have benefitted extensively from Mobilo, far far more than any extra costs involved, but as above have had to pursue things when some of MB's less educated staff became involved.
 

survey

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2012 C207 E250cdi Sport Coupe
And one of the reasons for me maintaining dealer servicing is to use Mobilio in lieu of RAC cover. This is my first year that I have taken the risk and cancelled my RAC cover; if I have a problem and discover that Mobilio is as bad as some say, then I shall be leaving the dealer network for servicing!
 

bertg

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B Class 2013
MOBILO-LIFE and MOBILO

There seems to be much confusion about Mobilo-Life and its replacement MOBILO. I hope this summary may help.

Subject to terms and conditions on servicing at an MB dealer, all cars with Mobilo-Life or more recently Mobilo are covered for 30 years from 1st registration for such things as breakdowns due to mechanical or electrical defects. In addition, there is Minor Mishaps cover for a broad array of problems including punctures (single puncture in some cases and multiple punctures in others), flat battery due to lights left on, wrong fuel, out of fuel, keys locked inside vehicle, keys lost or stolen, incorrect oil or coolant levels, and for some age brackets cover is given for Water ingress, Multiple flat tyres and Accidents/Vandalism.

My brother had two tyres slashed on a three year old A class. He needed to get to a golf match. He phoned Mobilo and they rushed him a hire car and while he was playing sent out a local tyre firm to replace the damaged tyres.

The first two years of Minor mishaps cover comes from the manufacturer; in the UK minor mishaps cover is topped up for a third year by MBUK.

Vehicles registered between 24 October 1998 to 31 December 2003

Period of unconditional cover: - 4 years (48 months) from initial registration. This includes minor mishaps cover.

Once the vehicle is 4 years old, it must be serviced in accordance with the manufacturer's instructions by a Mercedes-Benz Authorised Repairer to retain breakdown cover for a maximum of 30 years. If after year 4, the vehicle misses a service or a service is carried out outside the Mercedes-Benz network, MobiloLife does not apply and cannot be reinstated.

It is not possible to extend the length of cover for minor mishaps beyond the initial 4 years.
Water ingress, Multiple flat tyres and Accident/Vandalism are not covered for cars in this age bracket. Wrong fuel is not covered for cars registered after July 1st 2002 and before 31st December 2003.


Vehicles registered between 1st January 2004 to 31st March 2008

Period of unconditional cover: - 2 years (24 months) from initial registration


Once the vehicle reaches it's 3rd year, cover is renewed each time a scheduled service is carried out by a Mercedes-Benz Authorised Repairer and remains valid until the next service is due, for a maximum of 30 years. If a service is overdue or has been carried out outside the Mercedes-Benz network at the time of assistance, from the 3rd year, Mobilo does not apply. This can be reinstated by the completion of a Mercedes-Benz service.

3rd year is covered only by Additional Benefits (Top-up) for vehicles registered in the UK within the above dates, and if the service has continued to be carried out by a Mercedes-Benz Authorised Repairer. This includes the full list of minor mishaps cover which for this age group includes Water ingress, Multiple flat tyres and Accident/Vandalism.

So minor mishaps such as punctures are covered for three years subject to MB servicing after year two –BUT sadly IMO cannot be extended beyond three years.

Vehicles registered from 1 April 2008

Period of unconditional cover: - 4 years (48 months) from initial registration

For this age bracket –joy of joys – all the minor mishaps are covered for 30 years subject to MB servicing.

Once the vehicle reaches it's 5th year, Mobilo is renewed each time a scheduled service is carried out by a Mercedes-Benz Authorised Repairer and remains valid until the next service is due, for a maximum of 30 years. If a service is overdue or has been carried out outside the Mercedes-Benz network at the time of assistance, from the 5th year, Mobilo does not apply. This can be reinstated by the completion of a Mercedes-Benz service.

From 5th year, it is planned that cover can be renewed through a purchasable extension offer, which has yet to be determined or confirmed.

ALL AGE GROUPS get Roadside Assistance with minor repairs at location; Recovery to nearest MB Authorised Repairer; Vehicle delivery service within 25 miles of MB Authorised Repairer; Transport provision within 25 miles of MB Authorised Repairer; Replacement vehicle for 5 days (but 3 days for those registered after April 2008); train plane fares and hotel accommodation, and even repatriation if abroad when the breakdown occurs (see T’s and C’s).

Superbly documented.
:)
 

Stability

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Mercedes
Mobilo - life (Central London) ex-employee


​MERCEDES BENZ ROADSIDE ASSISTANCE

The official roadside assistance program from this brand are managed and organised by called Allianz Global Assistance.

This service is free when your vehicle is 'serviced' by Official Mercedes-Benz dealers.

it’s a SERVICING REQUIREMENT ONLY – NOT FOR VEHICLE REPAIRS...............Don't be fooled by the dealers!

They should repair vehicles at the roadside ‘labour-free’ if the job is quite simple, however, this will
​not always be the case.
It will depend firstly on the technician’s discretion and ability, the parts available, and his stock carried
onboard; which is relatively small (bearing in mind that he's driving a Mercedes R-class with required
seating for customers).
Other factors include his workload on the day, the miniscule tool kit provided,
and lastly approval from the headquarters.

If your vehicle cannot be repaired you will be recovered, but only to the local Main dealer where
you’ll have to pay the standard hourly rates + vat.

When a customer calls the expectancy is that a Mercedes technician will arrive.
Well, you’ll most certainly receive assistance, but this may be in the form of a contractor with a recovery
truck who knows nothing about cars — just how to load them onto a truck.
That recovery agent may drop you home and deliver your Mercedes to the dealer, where you may take slight priority in the queue of customers; but only because they’ll be quite eager to get you out of the hire car that they've supplied ( free of charge ) but you’ll eventually end up paying for this; through the barrage of hidden costs and exorbitant rates.

Some customers with whom i have met whilst being employed with them choose to retain their entitlement to the assistance intact by having servicing done at Mercedes, and then hiring me for supplementary services in cases where additional work is required.

As long as the service book is stamped by the official dealer for any service work they’ve implemented, and providing that genuine Mercedes parts to address any other problems that you've had have been used; as well as your having adhered to the servicing intervals, you can stay validated for
this service up to 30 years. ( also depending on the vehicle registration date - follow the link above for details )

PLEASE MAKE SURE THAT THE MAIN DEALER STAMP YOUR SERVICE BOOK - BECAUSE IF YOU EVER CALL ASSISTANCE THE TECHNICIAN ARRIVING AT SCENE MAY NEED TO SEE THIS STAMP TO PROVE VALIDATION OF FREE SERVICE OR YOU WILL HAVE TO PAY APPROXIMATELY £200
 
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