Factory Warranty

totorosky

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The matter is the plastic arch above the wheel on the front left of my car becoming loose, I wonder if this still under factory warranty which the car not even 2 years old.
 

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Blobcat

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Hello and welcome

I’d take it to the dealer and see what they say
 
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totorosky

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Hello and welcome

I’d take it to the dealer and see what they say

thanks for your reply

The dealer said that i need to pay 267 pounds to replace the plastic arch.

They also said that this plastic arch not include in the factory warranty, but i believe this is quality issue. How come i need to pay for that.
 

malcolm E53 AMG

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The dealer is probably going to look at this as a wear and tear situation and not a warranty claim, very difficult to argue against that. Are the other trims secure, if not you may have an argument for them to honour the claim
 
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totorosky

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The dealer is probably going to look at this as a wear and tear situation and not a warranty claim, very difficult to argue against that. Are the other trims secure, if not you may have an argument for them to honour the claim

Thanks for your reply!

other trims no problem, the plastic arch has been stuck on with double sided foam tape and the car not even 2 years old, how come already becoming loose so quick.
 

John Laidlaw

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Can see no reason why you’d be expected to pay for this on a 2 year old car (unless you did 200k miles?)
 

malcolm E53 AMG

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Thanks for your reply!

other trims no problem, the plastic arch has been stuck on with double sided foam tape and the car not even 2 years old, how come already becoming loose so quick.

Are you saying that the trim is fastened to the car at the factory with adhesive tape, is so I think you have a claim
 

John Laidlaw

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Thanks for you reply,

Just over 8000 miles.
Then, and as above, if double sided tape has been fitted to the arch (not uncommon to be completely honest), then you have a claim
 
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totorosky

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Then, and as above, if double sided tape has been fitted to the arch (not uncommon to be completely honest), then you have a claim

yes, but the dealer said no to me twice.
 

malcolm E53 AMG

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Don’t understand the dealer taking this stance goodwill seems to in short supply here is this the dealer the car was bought from. Probably time to escalate this to MBUK if they refuse a third time
 

Blobcat

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yes, but the dealer said no to me twice.
Sounds bizarre, you've a 2 year old Mercedes (63AMG?) which is a serious bit of kit and I'd be kicking up a stink with the service manager / dealer principle. I'm presuming you've been servicing with the dealer you've approached. Have they said there is any damage that has caused it to come loose?

If it is damage related I'd find a bodywork specialist in your area and get them to stick it back on. As it's not an insurance job then they can be quite reasonable cost wise.
 
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totorosky

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Sounds bizarre, you've a 2 year old Mercedes (63AMG?) which is a serious bit of kit and I'd be kicking up a stink with the service manager / dealer principle. I'm presuming you've been servicing with the dealer you've approached. Have they said there is any damage that has caused it to come loose?

If it is damage related I'd find a bodywork specialist in your area and get them to stick it back on. As it's not an insurance job then they can be quite reasonable cost wise.


Thanks for your reply.

Yes, that's what they said, but this arch above the wheel has clearly never been bumped and there are no scratches indicating that any damage has been caused by me or others.
 

LostKiwi

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Astonishing the dealer won't fix it for the sake of a couple of bits of double sided tape.
That said I'd probably just do it myself if it happened to me.
 

John Laidlaw

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Just wrong -on principle I’d escalate this to the point of rejecting , complete rubbish
 

mioba

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Get on to Milton Keynes.
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I guarantee the dealer will be calling apologising in no time.
 

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Tell them to fix it or you're going to watchdog and social media to name & shame them and Mercedes.
If that doesn't work, tell them it's getting parked outside their premises with a big billboard telling everyone how **** poor their customer service is.
 

Blobcat

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Thanks for your reply.

Yes, that's what they said, but this arch above the wheel has clearly never been bumped and there are no scratches indicating that any damage has been caused by me or others.
If it’s damage related and as that’s what they’re saying then you could ask them to point out the damage.

If it is damage then Mercedes won’t repair for free and I’d get a body shop or clean it up and double sided tape it myself.
 

Xtractorfan

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Try another dealer, also post some pics from in around the wheel arch, I would suspect that the inner side of the wheelarch trim is also clipped to hold it in place.
 

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