peanut38
New Member
- Joined
- Jun 19, 2013
- Messages
- 4
- Reaction score
- 0
- Location
- norfolk
- Your Mercedes
- slk 200 Kompressor 2005
Hi all, last week my SLK stripped the teeth from the top timing chain sprocket. This has resulted in a £4000 bill! The car has covered just 70k carefully driven miles and has always been serviced, although not at a Merc dealership.
I am not very happy. My mechanic, who specialised in Mercs told me that the timing chains on some models can suffer problems and that it is down to a poor design.
Merc customer services sent ,me the following reply.
Thank you for contacting the Mercedes-Benz Customer Assistance Center Maastricht N.V. regarding the issue you have had with the timing chain on your vehicle.
We are sorry to hear that you have experienced this issue; however, on review of the information you have provided to us we are unable to offer any assistance with the repair. Unfortunately Mercedes-Benz are not able to make contributions to repairs that have or are being carried out, outside of the Mercedes-Benz Network.
We appreciate that you are disappointed that the timing chain has failed as it is a non serviceable item, however, as we have not viewed the vehicle in its failed state we are unable to offer further comments on the situation.
We apologise that we are not able to assist in this situation, however, should you have any further requirements ,please do not hesitate to contact us.
I am not very happy. My mechanic, who specialised in Mercs told me that the timing chains on some models can suffer problems and that it is down to a poor design.
Merc customer services sent ,me the following reply.
Thank you for contacting the Mercedes-Benz Customer Assistance Center Maastricht N.V. regarding the issue you have had with the timing chain on your vehicle.
We are sorry to hear that you have experienced this issue; however, on review of the information you have provided to us we are unable to offer any assistance with the repair. Unfortunately Mercedes-Benz are not able to make contributions to repairs that have or are being carried out, outside of the Mercedes-Benz Network.
We appreciate that you are disappointed that the timing chain has failed as it is a non serviceable item, however, as we have not viewed the vehicle in its failed state we are unable to offer further comments on the situation.
We apologise that we are not able to assist in this situation, however, should you have any further requirements ,please do not hesitate to contact us.