AFAIRSHAKE
New Member
- Joined
- May 18, 2015
- Messages
- 7
- Reaction score
- 0
- Location
- Cheshire
- Your Mercedes
- B Class B180 CDI SE CVT 2008
Does B Class mean B Class service?
YOU DECIDE !!!
Please help me out and tell me what you think a B Class (no pun intended) “Good Will Gesture” should be
I have a B Class auto (B180 CDI SE CVT) on a 58 plate with 33000 miles on the clock and the CVT starts to play up.
OK I have a warranty on the car so no problem there, until the new CVT unit is ordered off Mercedes who take the order but don’t mention that the part may take a little time to arrive. After a while I decide to push a bit on a delivery date and I’m informed that the delivery time will be three months due to a bottle neck. I let Mercedes know that I felt so long a delay was unreasonable, I badgered Customer Care who didn’t care and Car Codes to push the thing along, all to no avail . They did place the order on the high priority list which sounded nice but didn’t alter the delivery date one day.
As the car was being fixed under a non Mercedes warranty I was not offered a courtesy car but I was informed that even if the repair was being done at a Mercedes garage a courtesy car would only be offered for a maximum of 2 weeks. The warranty I do have also does not cover me for a courtesy car for the time spent waiting for a manufacture to deliver parts, though they were excellent in all other respects of the £4000 + repair.
So I ended up having to get a run around which with tax and insurance cost £650 and I suffer three months depreciation cost on the time I didn’t have my car, which I reckon is about £300.
Now Mercedes have offered me a GOOD WILL gesture for all the trouble and inconvenience of owning one of their cars that can’t be fixed for 3 months. I will not let you in know yet what that good will gesture is, BECAUSE I would like you to tell me what you would expect Mercedes to offer you if you found yourself in my position.
I promise to take an average of your suggestions to Mercedes Customer Care with an explanation of how I arrived at such a figure and I promise to post their reply here
Of course you may feel that a packet of aspirins and a hang up smelly to cure the 3 month mustiness of its garage stay is quite enough Good Will and if so I promise to abide by your ruling.
YOU DECIDE !!!
YOU DECIDE !!!
Please help me out and tell me what you think a B Class (no pun intended) “Good Will Gesture” should be
I have a B Class auto (B180 CDI SE CVT) on a 58 plate with 33000 miles on the clock and the CVT starts to play up.
OK I have a warranty on the car so no problem there, until the new CVT unit is ordered off Mercedes who take the order but don’t mention that the part may take a little time to arrive. After a while I decide to push a bit on a delivery date and I’m informed that the delivery time will be three months due to a bottle neck. I let Mercedes know that I felt so long a delay was unreasonable, I badgered Customer Care who didn’t care and Car Codes to push the thing along, all to no avail . They did place the order on the high priority list which sounded nice but didn’t alter the delivery date one day.
As the car was being fixed under a non Mercedes warranty I was not offered a courtesy car but I was informed that even if the repair was being done at a Mercedes garage a courtesy car would only be offered for a maximum of 2 weeks. The warranty I do have also does not cover me for a courtesy car for the time spent waiting for a manufacture to deliver parts, though they were excellent in all other respects of the £4000 + repair.
So I ended up having to get a run around which with tax and insurance cost £650 and I suffer three months depreciation cost on the time I didn’t have my car, which I reckon is about £300.
Now Mercedes have offered me a GOOD WILL gesture for all the trouble and inconvenience of owning one of their cars that can’t be fixed for 3 months. I will not let you in know yet what that good will gesture is, BECAUSE I would like you to tell me what you would expect Mercedes to offer you if you found yourself in my position.
I promise to take an average of your suggestions to Mercedes Customer Care with an explanation of how I arrived at such a figure and I promise to post their reply here
Of course you may feel that a packet of aspirins and a hang up smelly to cure the 3 month mustiness of its garage stay is quite enough Good Will and if so I promise to abide by your ruling.
YOU DECIDE !!!