Advice needed please.

[vtaylor78]

It’s always difficult for dealers to turn away a repair but that would have been a better outcome as MB felt it wouldn’t resolve the problem and they’ve covered themselves by making that statement. In view of what you’ve said it does look like the seller hoped the repair would last long enough to cover their warranty and the gamble didn’t pay-off so I agree with you the onus is on them to sort it out. Hopefully they will do the right thing but still feel they will want a contribution from you, obviously you can refuse and see where it goes from there....

Hope you get a speedy resolution especially as it’s your wife’s car

We have discussed possible outcomes, and come to the conclusion
75% from dealer would be acceptable, and avoid court action.
Especially as previous owner is on board with us that fault had been present long before our ownership.

 

[grahamcol]

Good luck op.
This is why l hate changing cars. You never know what issues you might encounter. I've recently traded in my faithful 202 for a 209 after almost 12 perfect years. The 209 seems mostly very good so far, but boy is it going to take a while to get to trust it as much as l did the 202 and although it's actually a very nice car, it still feels like I'm driving someone else's.

 

[vtaylor78]

Good luck op.
This is why l hate changing cars. You never know what issues you might encounter. I've recently traded in my faithful 202 for a 209 after almost 12 perfect years. The 209 seems mostly very good so far, but boy is it going to take a while to get to trust it as much as l did the 202 and although it's actually a very nice car, it still feels like I'm driving someone else's.

Good luck with the 209 Graham, I’m sure it will be fine and you won’t even think about it soon.

 

[grahamcol]

Thanks vtaylor and don't forget to post how you get on with the wife's car.

 

[vtaylor78]

Thanks vtaylor and don't forget to post how you get on with the wife's car.

Don’t worry I’ll be updating as soon as I can .

 

[vtaylor78]

The 7 days are up tomorrow!!
Watch this space.

 

[Wighty]

The 7 days are up tomorrow!!
Watch this space.

I might have to go to sleep in the meantime buddy , but I’m waiting

 

[vtaylor78]

I might have to go to sleep in the meantime buddy , but I’m waiting

Love it Wighty

 

[vtaylor78]

Well Owner has been called away on family business, so he will deal with it early next week, partner says he definitely doesn’t want to go to court, I wonder why ?.
(Sorry this has dragged on Wighty, Hopefully you didn’t have a sleepless night )

 

[Wighty]

Well Owner has been called away on family business, so he will deal with it early next week, partner says he definitely doesn’t want to go to court, I wonder why ?.
(Sorry this has dragged on Wighty, Hopefully you didn’t have a sleepless night )

Who is this , what’s going on , where am I

 

[vtaylor78]

Who is this , what’s going on , where am I

Only me !!!!

 

[vtaylor78]

Nothing new to report on this, next update on Wednesday

 

[vtaylor78]

Independent dealer refused to pay anything towards the required new Mid section of roof.
So course of action now is for us to pay the £1752 , for new mid section and take action through Money claim on-line, to try and recoup costs.

I think the fee is just over £100 to claim the amount we are trying to achieve.

A couple of questions for you Ladies & Gents.

Does anyone have any knowledge of using money claim on-line , what was the process like and timescales ?

Is there any way we can take action against this dealer without actually paying out for the parts and labour up front, Mercedes want full payment in advance due to part cost.

Many thanks in advance.

 

[grahamcol]

Only just seen this as I've been on holiday. Money claim online is very good and quite simple too. Usually some degree of mediation occurs, assuming both parties stand their ground and this happens by telephone shortly before the date of any court hearing. In my experience it's the most cost effective way of obtaining redress against rogue traders. Good luck

 

[vtaylor78]

Only just seen this as I've been on holiday. Money claim online is very good and quite simple too. Usually some degree of mediation occurs, assuming both parties stand their ground and this happens by telephone shortly before the date of any court hearing. In my experience it's the most cost effective way of obtaining redress against rogue traders. Good luck

Great sounds positive, thanks for the heads-up.

 

[vtaylor78]

Well this Sorry saga just gets worse !!.

On the way to get mid section of roof replaced at MB Milton Keynes, EM light eliminates, lucky our “Indie” was a short drive away.

Car is hooked up to star and diagnosis is a stretched timing chain , so throwing up mixed messages.

So roof job is put on hold and car is at “Indie” ready for work to commence on Monday morning, worst case £1500.

I have owned a fair few cars in my 52 years , but this one is very close to Breaking me.

 

[LostKiwi]

What a run if bad luck you're having.
At least once finished it should settle down (hopefully).

 

[vtaylor78]

What a run if bad luck you're having.
At least once finished it should settle down (hopefully).

Yes hopefully LK

 

[davidsl500]

Out of interest, how many miles and do you use the stop/start?

 

[grahamcol]

What really awful bad luck!
I feel for the op, l really do. Hope both issues get resolved satisfactorily.