Another praise story

bob 6600

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Not MB but the wife's VAG had some work done, camshaft, lifters etc as it was something I wasn't comfortable with doing plus wanted a warranty. Sep 2016 work was done, very polite and even gave me an old lifter to show the damage. Fast forward 12 months and service time...so I go to change the oil and see it has been dripping...loose sump bolt? Probably. Anyway the bolt is a bit tight after a few turns so something isn't right. I change the oil and decide to use a new bolt which may clean the thread a bit. Doesn't even start. I then put the old one back in and ensure it is done up tight. Seems ok.

Keeping an eye on it, I notice oil is still dripping from the bolt. I cannot even tap it out as it will drop swarf into the oil so reluctantly last week I dropped the sump and replace it with a new Febi one. Fitted perfectly, gasket sealed up well, no leaks (yet lol). On cleaning the old one and inspecting it, I found this





So an inadequate repair using a helicoil caused the leak.

Now for the praise...

Seeing as it had been nearly 18 months I was expecting a fight especially as there had been an owner change at the garage. I presented the facts with the owner and he listened carefully and asked me what I wanted. I said firstly I would like to have been told that there was a repair done at the time but moving forward the cost of parts would be fine, for which I can provide receipts. I am not looking for losses or labour or interest or silly things like that, just a fair decision. He didn't ask for the pics, invoices or the old sump as proof but took my word especially as 'I seemed to know what I was talking about' and the fact I was booking a friend's car in too. So a credit to the value of parts was given against any future work, so I opted to take it off my friend's bill who will give me the cash.

I was pleased with this and the manager's attitude was spot on, even after the time that had lapsed.This sort of thing doesn't happen these days, especially after all the horror stories you hear.

The garage isn't any of the forum sponsors but an independent VAG specialist. Faith restored, I will use them again and point others in their direction.

Well done
 
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bob 6600

bob 6600

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I haven't named them as I didn't want an initial bad experience to show up in google searches. However, anyone can make mistakes, it's what you do to rectify the,

Dack Motor Group, Coventry
 

LostKiwi

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I can also highly recommend RSD in Daventry for VAG as well.
He also does my MBs when needed and is first rate.
 

Frontstep

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Very good of them especially as they might not have put the helicoil in.
 
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bob 6600

bob 6600

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Very good of them especially as they might not have put the helicoil in.

Was definitely them. I serviced the car my self for 3 consecutive years prior to that and there was no helicoil in it. They are the only garage to have touched the car since I've had it but hats off to them for a speedy resolution.
 


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