Another rust warranty query

Shanusacarabus

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Hey all, just wanted your opinion on something....

I bought my W203 ( 2000 ),last December and 2-3 months later noticed the start of rust on 2 wings ( one front one back ), obviously wasnt happy so enquired about this warranty.... to cut a long story short i took it to local dealer... took photo's and sent them to MB but the claim got refused.... complained right to the top ( and i do mean the top ) but still nothing.

Anyhow its been a few months and i am genuinely appauled at the rate this corrosion is spreading, it is now on all 4 wheel arches... all 4 doors... the bonnet and the bootlid....... I cant put across just how quick its gone from about 4 tiny bubbles to this.....

So back to your opinions, do you think its worth taking the car to a different dealer or a MB workshop direct and treat it as a new claim or should i get more pictures sent to MB customer services for them to to compare with the old ones and show them just how fast this car is rusting.... or once this car has had a claim submitted do you reckon its on there system and wont be considered anymore.

I do have prices for the work to be done privately but it really annoys me that MB try and get out of their own warranty and the lengths they went to last time plus if im honest i just cant afford for the work doing.

Thanks for reading and thanks for any input
 

Axcontrols

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Did they give a reason for refusing ? They can refuse if the car has bad service history. Previous non-authorized repairs (they check the thickness of the paint) or untreated stone chips, scratches, accident damage etc.

I'm hoping to get some rust fixed in future so any feedback of your experience would be appreciated. Thanks.
 

television

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The are finding more and more reasons not to do anything all the rust, with more and more rusty car showing up, they are turning down more
 

100%Bitch

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They've probably had a directive "from above". :rolleyes:
 
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Shanusacarabus

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Good luck to you guys awaiting decisions on your claims, and mine was refused for the following reasons.....

Firstly I had only owned the car a few months...

The service history was not complete ( Although i proved it was eventually and the problem was that MB of Leeds have not and still havent uploaded 2 services onto the database ).

And the last 2 reasons are the ones that really annoyed me.......

I had not personally put any money into the car ( my response was to offer to bring the B service forward but this was rejected )

It was out of 8 years cover ( or something like that )

And the killer blow was that the dealer said the rust must have been showing when i bought the car so it was " sold as seen ".... the really annoying thing here is i honestly didnt see any rust as there was non... or certainly no visible rust, who would buy a rusty car....... I didnt even know about this 30 year perforation warranty till it started popping up and i spoke to you guys.

After arguing all the points above i finally got the get out of jail free answer from them and that was the " wrong type of rust" excuse.

I bent over backwards to compromise with MB but it was a brick wall... i was felt feeling like i was the one trying to pull a fast one when in fact a was just trying to claim for a valid known fault caused by a cost cutting measure.
 

Xtractorfan

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Yes at the moment they are trying every trick in the book to try and fob people off, one thing they dont realise is that many people will never buy a merc again, and that many new would be buyers wont buy a second hand merc simply because of this problem, I know of one used car dealer who wont take in older mercs unless he can offload them immediately on to the trade..
 

Alex M Grieve

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I feel heartily sorry for people caught by this problem. I had a MY 2000 C 200K Sport estate auto in immaculate condition but by 2006 it started to rust.

I had 2 episodes repaired foc by MB - without quibble - and decided that such good will was not sustainable so I moved the car on. With 48,000 miles in 7 years and no other faults, it should have lasted a long time but, pragmatically, it had to go.

The next owner would have been delighted by his purchase. I hope he remains so, but I suspect the problem would have progressed.

http://forums.mercedesclub.org.uk/album.php?albumid=53
 


ACMS Mercedes Ltd is an independent Mercedes-Benz service specialist based in Walsall. The company provides high levels of customer service and quality workmanship, at competitive prices. Call Mark on 01922 634666 or 07530 456000
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