Spartan69
New Registration
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- Jul 29, 2009
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- Your Mercedes
- UK Mercedes S320L 2002
Are dealerships instructed to do all they can to avoid rust warranty? My recent experience make me believe that they do. l have read threads on the forum regarding problems owners have with MB so this post is not about what l should do but the farcical excuses MB come up with.
My 2002 S320L has developed rust spots on the roof. So l took it into MB of Hull and arranged a meeting with someone called Simon from the Boston MB paintshop. His attitude was rather condescending to say the least. First he tried the MB full service history routine but that got him nowhere as the car has it.
Then he tried telling me it was stonechips. What? ... on the roof? .. when front wings, front door pillars have none and only a few on grille and bonnet. Quite a phenomenon!
Then he did an 'inspection' ... usual stuff .. paint depth gauge, marking spots on a printed sheet of paper and that was it. l asked him for a copy but he said l couldn't have one. l then asked him for the MB specs as to what paint depth should be and he said he couldn't give out that information. l did notice that he'd put 6 rust marks down on the roof and photographed them. Then off he went saying he'd be in touch.
Yesterday he did with obvious reply ... denied!
Now, l've had no documented correspondence at all ... no e-mails, letters ... just a phone call and rather rude at that. This is customer service? :lol:
As for his "inspection" of the S320L ... 6 rust marks on the roof? ... how about 38 ... yes 38!
Seems my S320L defies the Laws of Physics and has the ability to attract stone chips to it's roof!
Now it's my turn ... should be fun! :lol:
My 2002 S320L has developed rust spots on the roof. So l took it into MB of Hull and arranged a meeting with someone called Simon from the Boston MB paintshop. His attitude was rather condescending to say the least. First he tried the MB full service history routine but that got him nowhere as the car has it.
Then he tried telling me it was stonechips. What? ... on the roof? .. when front wings, front door pillars have none and only a few on grille and bonnet. Quite a phenomenon!
Then he did an 'inspection' ... usual stuff .. paint depth gauge, marking spots on a printed sheet of paper and that was it. l asked him for a copy but he said l couldn't have one. l then asked him for the MB specs as to what paint depth should be and he said he couldn't give out that information. l did notice that he'd put 6 rust marks down on the roof and photographed them. Then off he went saying he'd be in touch.
Yesterday he did with obvious reply ... denied!
Now, l've had no documented correspondence at all ... no e-mails, letters ... just a phone call and rather rude at that. This is customer service? :lol:
As for his "inspection" of the S320L ... 6 rust marks on the roof? ... how about 38 ... yes 38!
Seems my S320L defies the Laws of Physics and has the ability to attract stone chips to it's roof!
Now it's my turn ... should be fun! :lol:
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