Submariner1
Senior Member
- Joined
- Sep 3, 2016
- Messages
- 4,692
- Reaction score
- 788
- Location
- Windsor Berkshire
- Your Mercedes
- CL500 2009 5.5
Having been trying to resolve this since the 12 February, and what 20 emails too and fro.
Most of those were ridiculous “holding” messgaes ... fobbing off, rather than solving the problem.
Or even trying in an intelligent manner to resolve it.
They have admitted its faulty, but they want “their engineers to look into it” ... but no feedback since the 26th February.
As soon as I said “well as we are not getting any technical feedback, how about replacing it” .... radio silence.
4 emails unanswered ...
So just beware, as soon as you get your new unit.
CHECK IT THOROUGHLY - ALL FEATURES.
IF THERE IS EVEN A SHADOW OF DOUBT, THAT IT MIGHT BE FAULTY ; RETURN IT UNDER THE 14 DAY DISTANCE SELLING REGULATIONS.
Fundamentally there is no warranty .. its non existant.
Yes IMO, it is still the only viable product, for the hobbyist; but realise that it an unsupported product.
If it breaks even in warranty ... just bin it!
Scum companies
Most of those were ridiculous “holding” messgaes ... fobbing off, rather than solving the problem.
Or even trying in an intelligent manner to resolve it.
They have admitted its faulty, but they want “their engineers to look into it” ... but no feedback since the 26th February.
As soon as I said “well as we are not getting any technical feedback, how about replacing it” .... radio silence.
4 emails unanswered ...
So just beware, as soon as you get your new unit.
CHECK IT THOROUGHLY - ALL FEATURES.
IF THERE IS EVEN A SHADOW OF DOUBT, THAT IT MIGHT BE FAULTY ; RETURN IT UNDER THE 14 DAY DISTANCE SELLING REGULATIONS.
Fundamentally there is no warranty .. its non existant.
Yes IMO, it is still the only viable product, for the hobbyist; but realise that it an unsupported product.
If it breaks even in warranty ... just bin it!
Scum companies