On your car I think the pollen filter is under the bonnet, on my W210 its behind the glove box, all cars have these.
The two charcoal filters are in the foot well in the base of the heater unit. They don't need to be changed very often. Not all cars have the two extra charcoal filters. They are expensive.
WE HAVE NOW MOVED: 8 Hazel Road, Woolston, SO19 7GB Service, Repairs and remapping service Any queries, please do not hesitate to contactEmail@mbsofsouthampton.co.ukor alternatively you can phone Colin or Dave on 02380 445820, out of hours numbers are 07787913313 or 07907631681.
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