Jay999
New Member
- Joined
- Apr 25, 2014
- Messages
- 4
- Reaction score
- 0
- Location
- High Wycombe, Bucks
- Your Mercedes
- E270 2002 2.7
Sorry new to all this but have an issue I need all you experts to advise me on.
I have a E270 (52 plate). Back in October 2013 I started noticing the car would shudder when accelerating on the motorway or going up hills. I was advised to have the wheels balanced and aligned which I did but the issue was still there. Then I had all four tyres changed (at the advice of the people balancing the wheels - it probably didn't need new tyres but thought that might resolve the issue). The issue was still there. Then I was advised to contact VT Wheels in High Wycombe and the guy told me straight away on the phone what the issue was. He said it was very common fault on these cars and it needed the torque converter replacing which they did for me at a cost £1700. I had to take car back to them a month later as the issue had come back again. They resolved by synching the gear box with the torque converter - that's what I was told. I have to admit I didn't think the issue had completely gone away but convinced myself that it was just in my head. The issue got very bad (as it had the first time) and I took the car back to VT Wheels. I didn't hear anything for about a week and I called to find out and was told that they are unable to take the torque converter off. To cut a long story short - the gear box with the torque converter was taken out and sent to the torque converter manufacturer (in Aylesbury I think) and they could only take the torque converter out by breaking the gear box. I have been told that the oil pump in the gearbox was responsible for the torque converter seizing and that was the only way to take it out and as it was the oil pump that had caused the issue (which they had not touched) then the issue is not theirs but they will try and get a second hand gearbox and try to resolve this as a gesture of good will. The car has now been with them for over 5 weeks now and I have been told they can not locate the correct gearbox. As a last resort I have joined this forum to get some advice. Please help! I have no negative comments about VT Wheels as they supplied me with courtesy car (a Fiesta - beggars can't be choosers) but this whole issue is stressing me out!
I have a E270 (52 plate). Back in October 2013 I started noticing the car would shudder when accelerating on the motorway or going up hills. I was advised to have the wheels balanced and aligned which I did but the issue was still there. Then I had all four tyres changed (at the advice of the people balancing the wheels - it probably didn't need new tyres but thought that might resolve the issue). The issue was still there. Then I was advised to contact VT Wheels in High Wycombe and the guy told me straight away on the phone what the issue was. He said it was very common fault on these cars and it needed the torque converter replacing which they did for me at a cost £1700. I had to take car back to them a month later as the issue had come back again. They resolved by synching the gear box with the torque converter - that's what I was told. I have to admit I didn't think the issue had completely gone away but convinced myself that it was just in my head. The issue got very bad (as it had the first time) and I took the car back to VT Wheels. I didn't hear anything for about a week and I called to find out and was told that they are unable to take the torque converter off. To cut a long story short - the gear box with the torque converter was taken out and sent to the torque converter manufacturer (in Aylesbury I think) and they could only take the torque converter out by breaking the gear box. I have been told that the oil pump in the gearbox was responsible for the torque converter seizing and that was the only way to take it out and as it was the oil pump that had caused the issue (which they had not touched) then the issue is not theirs but they will try and get a second hand gearbox and try to resolve this as a gesture of good will. The car has now been with them for over 5 weeks now and I have been told they can not locate the correct gearbox. As a last resort I have joined this forum to get some advice. Please help! I have no negative comments about VT Wheels as they supplied me with courtesy car (a Fiesta - beggars can't be choosers) but this whole issue is stressing me out!