Clarkson slagging off the dealers again!

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I'm sure a lot of you may have seen this already, but had to put it up on board for those who havn't ... hilarious or what?
To see full article, click on link below, hope it works.


Then there’s the business of Mercedes service, which is run by people who don’t just don’t care. They are way beyond not caring. They hate you. They detest you on a cellular level. They don’t want to fix your car so much as smash you in the face with a tyre iron.


When they ring to say your car has been serviced and is ready for collection, what they mean is: “Your car is not ready, but we want you to have a wasted journey into town on the bus, you fat, capitalistic scumpig”.

I’m currently without my SL because of a puncture. The Mercedes helpline girl (Rosa Klebb) said she couldn’t possibly get a new tyre on a Sunday and especially not for an SL (doubtless thinking “because you’re even richer than the normal bastards I have to deal with, you f------ f---!”).

NI_MPU('middle'); Eventually a dealer did send someone out with a spare wheel, but to punish me for spending so much he dropped the car off the jack. Really, it is impossible for a dealer network to be this bad by accident. I honestly believe the whole thing has been taken over by members of Class War. Don’t, however, be put off. The E-class estate is so good, it more than compensates for the salesman who will be flicking Vs at you when you sign the order form, and gozzing in your coffee. It’s so good in fact that I’m giving it five stars

http://driving.timesonline.co.uk/article/0,,12529-1074077_2,00.html

 

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Sorry for not being able to get rid of the advert, without losing some text, so left it in.

Comments, anyone?

 

[television]

The feeling is now the same now in the USA, People are asking, will the service and quality still be as bad on the ones badged Pontiac.

Malcolm

 

[Retired]

Whilst it doesn't affect the sentiments expressed I believe this article appeared in 2003.

 

[Rory]

I would hazzard a guess that the vast majority of people who drive Merc's AND read the Times, probably skip past the motoring section.

MB must have been crying when they read the article, though. I do feel uncomfortable with JC naming the customer service girl. She's the wrong level to have her name mentioned like that.

 

[Ian McB]

Wasn't Rosa Klebb the baddie in one of the 007 Bond movies? (takes off anorak and hangs it up in the wardrobe)

 

[SJMaxson]

I would hazzard a guess that the vast majority of people who drive Merc's AND read the Times, probably skip past the motoring section.QUOTE]

Well I drive two Mercs (one at a time....) and read the Sunday Times, and the first section I read is the motoring section....

 

[turnipsock]

Last weeks top gear also had a go at MB service (or was it the week before).

My cars are so old I do all my stuff myself so don't have any first hand experience, though I think I'm getting better service than the average customer.

I do have to deal with the parts people though and have had no problems there. I'm in there so often I'm expecting an invite to the xmas night out.