1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Complete instrument cluster failure 2007 E320 CDI

Discussion in 'Electrics, Vacuum, Ignition and ECU' started by leebinnacle, Jan 25, 2012.

  1. leebinnacle

    leebinnacle New Member

    Messages:
    4
    Likes Received:
    0
    Joined:
    Jan 25, 2012
    Location:
    Poole, Dorset
    Your Mercedes:
    E320 CDI Sports Estate 2007
    I am new to the forum. I have suffered a complete instrument cluster failure on my recently privately purchased 2007 E320 CDI Sports Estate. Car is in for repair with a franchised Mercedes Benz main dealer. Car not yet 5 years old with full service record with MB. Dealer not certain MB will be sympathetic. Views please ?
     
    Last edited: Jan 25, 2012
  2. toby1

    toby1 Senior Member

    Messages:
    4,919
    Likes Received:
    191
    Joined:
    Mar 13, 2007
    Location:
    West Berkshire
    Your Mercedes:
    1998 CL420 C140
    Sounds unfortunate if it is the cluster unit which has failed. You might receive a contribution, worth asking in any case. Can't recall any threads on this.

    Others will advise shortly
     
  3. OP
    leebinnacle

    leebinnacle New Member

    Messages:
    4
    Likes Received:
    0
    Joined:
    Jan 25, 2012
    Location:
    Poole, Dorset
    Your Mercedes:
    E320 CDI Sports Estate 2007
    I am new to forum. I seem to have deleted my message coincident with your reply. Thanks for you reply. I will try to repost as thread starter
     
  4. toby1

    toby1 Senior Member

    Messages:
    4,919
    Likes Received:
    191
    Joined:
    Mar 13, 2007
    Location:
    West Berkshire
    Your Mercedes:
    1998 CL420 C140
    just post it in here
     
  5. television

    television Always remembered RIP

    Messages:
    164,074
    Likes Received:
    318
    Joined:
    Mar 14, 2005
    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    I have just answered your question on the other post :D
     
  6. Cole@MBS

    Cole@MBS Forum Supporter Authorised Forum Supporter

    Messages:
    13,575
    Likes Received:
    669
    Joined:
    Dec 1, 2008
    Location:
    Hedge End, Southampton
    Your Mercedes:
    124 300 CE 24 Coupe, 209 240 CLK
    Try ac tronics, do a google search!!!!!!

    We have used them with good results..".
     
  7. television

    television Always remembered RIP

    Messages:
    164,074
    Likes Received:
    318
    Joined:
    Mar 14, 2005
    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    Its www.actronics.co.uk I have told him Cole on the other post that its £125 plus vat rather than the MB £1200
     
  8. jberks

    jberks Senior Member

    Messages:
    11,117
    Likes Received:
    3
    Joined:
    May 12, 2004
    Location:
    M1, Outside lane, somewhere between Leeds and Lond
    Your Mercedes:
    Jaguar XF 3.0 S, LR Freelander 2, Fiat 500 & Fiat Panda
    MB list price for a cluster from memory is £900+ so unless they pick up the whole tab or give > 50% contribution this could be very expensive.
    Nick at www.euromerc.co.uk usually has a few on his website. They may be used, I'm not sure, but a new one would need reprogramming in any case.
    Failure is very rare so I wouldn't be particularly concerned with a used one.
    That, or as above, get your own one fixed. Either way, vasty cheaper than a new one off the shelf.
     
  9. OP
    leebinnacle

    leebinnacle New Member

    Messages:
    4
    Likes Received:
    0
    Joined:
    Jan 25, 2012
    Location:
    Poole, Dorset
    Your Mercedes:
    E320 CDI Sports Estate 2007
    Initial roadside diagnostics indicated communication failure with Instrument Cluster. Subsequent diagnostics at main dealership indicated fault isolated to the Instrument Cluster itself and they insisted on describing the failure as total instrument cluster failure. Essentially, when the ignition is turned on there is no instrument display or computer display whatsoever, seemingly completely dead. I have to assume unserviceable as main dealership claims. Regretably I don't have the skills to replace myself.
     
  10. television

    television Always remembered RIP

    Messages:
    164,074
    Likes Received:
    318
    Joined:
    Mar 14, 2005
    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    If you take the actronics route then the cluster has to go via a dealer or indie, they can pull your cluster out in minutes and send it back for you, you will save almost £1k over the MB price
     
  11. television

    television Always remembered RIP

    Messages:
    164,074
    Likes Received:
    318
    Joined:
    Mar 14, 2005
    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    You have Colin at MBS who has answered on this post not that far from you, they are really good guys and I use them from where I live
     
  12. OP
    leebinnacle

    leebinnacle New Member

    Messages:
    4
    Likes Received:
    0
    Joined:
    Jan 25, 2012
    Location:
    Poole, Dorset
    Your Mercedes:
    E320 CDI Sports Estate 2007
    The price I was quoted by my Mercedes-Benz dealer of £1200 plus VAT was for the complete package rather than just the part as I had thought. In the event, Mercedes-Benz has offered a 50% discount for good will which I have accepted on this occasion to minimise the hassle. Many thanks for all the helpful advice demonstrating the alternative non-Mercedes-Benz routes for repair.
     
  13. shine

    shine Senior Member

    Messages:
    838
    Likes Received:
    46
    Joined:
    Nov 2, 2010
    Location:
    Hampshire
    Your Mercedes:
    CL 500.W216 + C300 Coupe AMG Line 2018
    This happened on my S Class W220, The first time it happened MB replaced the dash unit free of charge and the car was not even under warranty, The second time it happened Colin at M.B.S.fixed the same problem, Replace a fuse, It cost me a packet of biscuits...Bit over the top dont you think...Thanks Cole, Only joking.
     
  14. Frontstep

    Frontstep Senior Member

    Messages:
    7,677
    Likes Received:
    1,486
    Joined:
    Apr 22, 2007
    Your Mercedes:
    T210 320cdi
    Depends on the biscuits I suppose ?
     
  15. television

    television Always remembered RIP

    Messages:
    164,074
    Likes Received:
    318
    Joined:
    Mar 14, 2005
    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    That is the hard bit to work out ;)
     

Share This Page