Dealers!!MB servicing

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ALFIEBEARD

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Mercedes SBC Saga

This is interesting in that only a sticky / faulty modulating valve could do this, that is built into the pump.

The thinking behind SBC was that that the braking could be done via the fly by wire brake pedal giving signals to the SBC pump to apply the brakes. Now the rear caliper cannot apply the pressure to that wheel, the pressure only comes from the SBC pump, so this means that the SBC pump has failed in a dangerous way, driving on a wet road could have spun the car.

I would take this as far as you can, what is MB version of the pump failing

Hi Malcolm,
I agree entirely with what you say, I also thought if the road was greasy and I was,nt driving hard it probably would have locked the wheel, Mercedes have only said yes we THINK it is the SBC pump and a replacement will cost around £900 I think that was for the part only, I then said surely this should be covered by Mercedes and they said no you only get a 3 yr warranty on the SBC system, this bothered me so I asked my secretary to ring another dealer in Lancashire and ask them what their view on the situation would be, they took all the vehicle details and then said as there were no SBC type recalls on this particular chassis number it would,nt be covered by Mercedes, I contacted the supplying dealer who has said they will make sure it will be sorted out with no cost to me and they have liased with the extended warranty company, they got back to me last night and have decided they want to inspect the vehicle, what REALLY shocked me was that the Stealership rang me and also told me they were coming to inspect the car, and do I want to take it away and use it until they come,:shock: I was dumfounded and just told them to keep hold of it, I am amazed at this situation especially as you say it could have caused a serious accident.:mad:
do you have any tel numbers that I could ring with a view to getting Mercedes to make a contribution? or can only the dealership do that?.
Regards
Alfie B
 
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Just a quick update I contacted our Dealership today and informed them of my displeasure at there unhelpfull attitude especially as this fault could be deemed dangerous, their reply was sorry as its over 4 years old Mercedes wont be interested!!!.
great eh at least I am still alive.
Alfie B
 

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Hawk20 always says contact Dermot Kelly at Milton keynes

My only other thoughts are is the BAS/ESP telling the SBC to work on that wheel. These systems are so complicated
 
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update on E211 SBC FAULT

Hi Again all,
I rang the Stealership this afternoon, as I was sick of waiting for them to phone me,:(:mad: and they said that the warranty company inspection had been carried out and they had authorised the Stealership to carry out the work, unfortunately they said they cant start work on it until Tuesday:rolleyes: so I will have to wait until then to get back into a comfy car again, at least there should be no cost to me, its a good job I bought the car from a quality company as they have pushed the job through to get it sorted as quickly as possible, but at least we now all know that if your car is out of manufacturers warranty and you live in Cumbria you are up **** creek without a paddle.
I will keep you all informed of my progress and thanks for everyones help and input as always its appreciated.;)

Alfie B
 

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Reasonable In Reasonable out

I would suggest based upon my experience of MB customer care that if you go in all guns blazing they tend to pull the shutters down, however if you are pleasant, open, honest, and realistic with your request you will get courtesy and honesty back. I had an entire(as possible) new body fitted (due to rust) on my previous 210.This was not from the dealer where the car was purchased, my current 211 has had a couple of out of warranty gremlins fixed, one with a significant goodwill contribution from MB. The dealership wants my custom and repeat business, it is a two way relationship and as in any business they have to generate turnover, either from a one off deal or a preferred long term relationship. You make your own mind up which kind of relationship you want before you go in.
Taihape.
 
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Latest on e211 saga

Hi all,
Well Ive just picked up my Mercedes E211 from Mercedes Carlisle, and I am now £1400 lighter (which my insurance will reimburse), but the bad news is that although the car has a new SBC pump fitted the SBC Hold still does,nt work and the most worrying thing is that the brake disc that was glowing has NOT been replaced nor have the pads,:mad::mad: also it seems they have pressure washed the engine bay and what was nice clean shiny rocker covers are now a dull grey colour and there are handmarks everywhere,:( I have rang them back and asked to speak to the service manager but unfortunately he is not available but when he is he will get back to me, I am so dissapointed the only good thing is that it seems they valeted the car and tyre painted the wheels, also I asked the service dept to check to see if the service history was complete on the system (remember Merc said it had no history on the system) and when my chassis number was entered there for all to see was the full and complete history.If you are reading this "Television" what do you think of the above especially the disc situation, one other thing that upset me was that they would,nt accept a cheque and if we paid via card they wanted an extra 2% on top of the bill, my warranty company asked them if they could pay them direct and they said no as they did,nt have an acount set up with them, even they said it was a strange situation, well I will await the service managers phone call and keep you all posted:(

Alfie B.
 
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I would suggest based upon my experience of MB customer care that if you go in all guns blazing they tend to pull the shutters down, however if you are pleasant, open, honest, and realistic with your request you will get courtesy and honesty back. I had an entire(as possible) new body fitted (due to rust) on my previous 210.This was not from the dealer where the car was purchased, my current 211 has had a couple of out of warranty gremlins fixed, one with a significant goodwill contribution from MB. The dealership wants my custom and repeat business, it is a two way relationship and as in any business they have to generate turnover, either from a one off deal or a preferred long term relationship. You make your own mind up which kind of relationship you want before you go in.
Taihape.

I see what you say, but as an award winning business owner myself, I can honestly say I am always courteus at first and will only come on strong when its called for, I have had total negativity and poor customer relations and service from Mercedes Benz Carlisle up to now, so I wont be doing any grovelling just to be get a reasonable service from them. and as for my repeat business they have already lost that.

Regards
Alfie B
 
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Sbc unavailable

Just another update for anyone interested in this long running saga, The service manager never did ring me back,:( so I set my secretary on the case and every time she rang he was either in a meeting or off for the day or on the other line, so she rang every hour on the hour until she got him to the phone, she then passed the phone to me and I told him I would like to bring the car back for him to view the blued disc and the state of the underbonnet area, and of course to show him the display STILL showing SBC unavailable,:shock: he was very apologetic and asked me to take the car down to let him take a look ,Unfortunately on the way to the Dealer the engine management light came on and the car went into limp home mode:mad:, when I arrived he had a look round the car and said he could,nt understand how the mechanics had missed the disc problem and was I sure I had mentioned the disc glowing red hot, I was hopping mad at this statement and just looked at him shaking my head, I then proceeded to show him under the bonnet, he said ooh I know what has happened there, its when the mechanic has finished the work he always uses WD40 on a rag to clean off the engine covers, and it looks like its taken the shine off them and although the sound deadening pad on the back of the bonnet was wet he said we never pressure wash under the bonnet, it must have come through the grill when it was washed. then I said what about the pools of hydraulic fluid under the SBC pump and over all the pipework, he said that should have been cleaned off, I then said somehow the engine management light has come on and the car has only done 8 miles since I collected it, so it must have something to do with the work carried out on the car as I have never seen that light on prior to bringing it here, he said I dont think the engine management light has anything to do with the the SBC or braking system or anything we have done but we will have a look and see, he went on to say IF our mechanics feel that the pads and the blued disc needs replaced I will have to contact the warranty people for them to authorise this as a different repair, I am dumfounded at all of this, so I said I will leave the car here with you and ring me when its in good safe running order with a clean and tidy underbonnet area please, he said ok but we cant loan you a car and we will need your car for at least 8hrs as it will take a full day to carry out the work, I left the car and that was on thursday morning, and no phone call came today so I will wait until Monday and see if its correctly repaired this time.:rolleyes:.
Alfie B
 

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Good luck, but I think you will be disappointed.

I would sit in reception until the car was sorted. Ask to speak with the tech working on it (it's not his fault but tends to focus the attention). Ask every 15min how things are going correcting the errors. Loud enough to be overheard but don't shout (projecting one's voice I believe it's called)

Still no joy contact MBUK directly.
 
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Good luck, but I think you will be disappointed.

I would sit in reception until the car was sorted. Ask to speak with the tech working on it (it's not his fault but tends to focus the attention). Ask every 15min how things are going correcting the errors. Loud enough to be overheard but don't shout (projecting one's voice I believe it's called)

Still no joy contact MBUK directly.

Hi Whitnemisis,
Sounds like a ****** good idea, I have never had such a dreadfull experience from a dealer before, and I have owned everything from Skoda,s to a Rolls Royce Spirit.
thanks for the input it may come to that yet.;)
Alfie B
 

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Thank you for the update Alfie , I read it with great interest and dismay
 
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Unhelpfull mercedes dealer in carlisle

Thank you for the update Alfie , I read it with great interest and dismay

Hi Malcolm,
Yes it has been a sorry episode but it may turn out ok on Monday:rolleyes:, Could you tell me , has the engine management light got anything at all to do with the braking/SBC control systems, ie can this light come on due to a fault in any of those areas?.:confused:

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It has nothing at all to do with it, not in any way
 

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Irrespective of service history Mercedes have had so much bad press with regards to the SBC system that its an unwritten rule that they will sort out any SBC problem under warranty for the vehicles life. I was told this on an SBC training course, chassis systems training course and on one of the six monthly Partnership meetings at Milton Keynes to mention but a few. Hope this helps...
 

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Alfie---What a story !!!--its enough to put anyone off owning a mercedes at all --- 1st good luck on Mon --having read all so far I am interested in the outcome and sure I will not be alone on this.? do let us all know?
Having been wise enough to purchase with warranty (which you paid for one way or another in the puchase price)--demand perfection--take some body with you as a witness on collection --preferably an RAC or indy qualified mecanic-if all is not 100 percent then inform the service manager -that you will take the car to MB /uk dealership (Manchester) and have it inspected again and leave it for all to be put right and claim from your warranty --who will then bill them + extra for all the cock ups and incovenience. --and if it were me I would do exactlly that.
 
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Irrespective of service history Mercedes have had so much bad press with regards to the SBC system that its an unwritten rule that they will sort out any SBC problem under warranty for the vehicles life. I was told this on an SBC training course, chassis systems training course and on one of the six monthly Partnership meetings at Milton Keynes to mention but a few. Hope this helps...

Hi Thankyou for the usefull information, I also feel that this is the case but Mercedes Carlisle (part of the sytner group ),I feel that I am being ripped off here, I wonder if the Dealer will claim this part back from Mercedes, therefore gaining around £900+vat on the job.
Thankyou once again for your usefull information.
Alfie B
 
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It has nothing at all to do with it, not in any way

Thanks for the reply Malcolm,;) in that case I can only assume that the soaked engine bay may have been the cause, ie water in the electronics.:(

Kind Regards
Alfie B
 
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Alfie---What a story !!!--its enough to put anyone off owning a mercedes at all --- 1st good luck on Mon --having read all so far I am interested in the outcome and sure I will not be alone on this.? do let us all know?
Having been wise enough to purchase with warranty (which you paid for one way or another in the puchase price)--demand perfection--take some body with you as a witness on collection --preferably an RAC or indy qualified mecanic-if all is not 100 percent then inform the service manager -that you will take the car to MB /uk dealership (Manchester) and have it inspected again and leave it for all to be put right and claim from your warranty --who will then bill them + extra for all the cock ups and incovenience. --and if it were me I would do exactlly that.

Hi Yes it is a bit of a long sad story, hopefully it will come to a conclusion tomorrow, my bet is that they will charge me for new discs and pads, and probably £100 to couple it up to Star to find out why the engine management light has come on.:rolleyes: I will certainly post the results on this forum for you gents to read, and hopefully a member of the Sytner group reads this.:cool:
Kind Regards
Alfie B
 
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Update on dealer probs

Well after no telephone calls from the dealer again:mad:my Secretary rang them to find out what was happening to my E Class, they now say that they will not be replacing the rear Disc that was glowing as it is withing MOT spec and the pads are also withing the same spec,:shock: they say they have rang the warranty company who are coming tomorrow to inspect the car again, as the garage says they THINK the engine management light has come on because they THINK the Electronic Selector Module:confused:is faulty, so it will need replaced, strange that this should happen within a day of their repair work, I did,nt get any more information from my secretary as she said that was all they told her, I certainly dont want to contact them as I am so annoyed I may say something I later regret:rolleyes:, does anyone know what Electronic Selector could be faulty and what would the symtoms be other than putting on the management light.
The story will continue tomorrow.
Alfie B
 

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This is a sad saga, I can offer no practical advice, but hopefully I can offer moral support, good luck to you.
 

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