E220 (W213) Estate First Service

[MercAA]

E220 (W213) Estate First Service
I bought my E Class W213 Estate just before tax raise last year. This means my first service is due this month. I got 2 quotes from nearby dealers (1) £315 Including VAT (2) £383 including VAT. I was told by second guys that amount includes dust filter (aka pollen filter) replacement as recommended by Mercedes (but not part of standard first year service!)

They told Merc recommended to replace dust filter as part of service that is why cost id £383. Anyone can confirm this from their first service.
I know all dealers will call to replace items from wipers to many parts during service. This is again part of that or this dust filter really needed replacement..? I kept car really clean and it got less than 5000 mile sin last one year.

Thanks

 

[sl500amgsport]

E220 (W213) Estate First Service
I bought my E Class W213 Estate just before tax raise last year. This means my first service is due this month. I got 2 quotes from nearby dealers (1) £315 Including VAT (2) £383 including VAT. I was told by second guys that amount includes dust filter (aka pollen filter) replacement as recommended by Mercedes (but not part of standard first year service!)

They told Merc recommended to replace dust filter as part of service that is why cost id £383. Anyone can confirm this from their first service.
I know all dealers will call to replace items from wipers to many parts during service. This is again part of that or this dust filter really needed replacement..? I kept car really clean and it got less than 5000 mile sin last one year.

Thanks

Trust your instincts, you know the first dealer is the correct one and what the 2nd dealer is really about , after all are you about to keel over going 2 years between changing a pollen filter?

Sent from my SM-G955F using Tapatalk

 

[Wighty]

The pollen filter is normally done on the B service , so at two years . Can't imagine the filter costing more than £25 even at MB , and a 5 Minuite job ?

 

[JBell]

The pollen filter is normally done on the B service , so at two years . Can't imagine the filter costing more than £25 even at MB , and a 5 Minuite job ?

I thought £73 to change a pollen filter that costs £25 was a little steep

 

[Wighty]

I thought £73 to change a pollen filter that costs £25 was a little steep

Good business if you can get some chump to pay it

 

[JBell]

Good business if you can get some chump to pay it

Indeed considering it doesn't need doing anyway!!!!!

 

[Steve@Avantgarde]

The newer Mercedes models have 2 filters, the dust filter under the bonnet and the pollen filter under the passenger footwell.

I doubt very much it needs a dust filter unless you are hitting the mileage increments rather than time, but essentially the DSB service code given by the vehicle is what advises the replacement and you won't really know that until its in the workshop and the tech has downloaded the information.

I am finding dealers are preemptively trying to advise additional service extras now at time of booking. I get called all the time for quotes for services which then follows... I have also been told i need an air filter etc...

An A service at an indy would be less than £200 btw....!!

 

[zeeshh]

I just had my W213 saloon first service done today at MB Basingstoke for £320.28. It included Engine oil, oil filter, dust filter, key battery, adBlue topup, screenwash top up, screw plug. This is the same price I was quoted from MB Reading and MB Newbury.

However, Garmin maps were not updated but I just got the SD card get updated myself at this link:

Login here using your Mercedes me login details, insert the map sd card into PC sd slot, then download manager will detect it and will tell update available and shall update the sd card. I just did from ver5 to ver10.

https://shop.mercedes-benz.com/dcp/static/garmin/en/garmin-map-pilot.html

When I asked if the car's other software updates done, the service manager said "oh we normally don't update all the softwares because it adds more troubles, so if you are not facing any issue, then keep the car going"

Not happy with this and I'll call MB service centre to ask the policy because in my previous E classes, they always used to update the firmwares, softwares etc.

 

[wivenhoe]

When I asked if the car's other software updates done, the service manager said "oh we normally don't update all the softwares because it adds more troubles, so if you are not facing any issue, then keep the car going"

Not happy with this and I'll call MB service centre to ask the policy because in my previous E classes, they always used to update the firmwares, softwares etc.

I checked on the web Mercedes Me and my March 2018 E350e and found - in Map Updates it needs a UK map update (allegedly automatic) and a manual Voice Recognition update. I then checked on Software Updates and it said it had done 2 automatic map updates with another to do. So, I suggest you check your software update on Mercedes Me to see if it is updating itself as it should be.

 

[zeeshh]

I checked on the web Mercedes Me and my March 2018 E350e and found - in Map Updates it needs a UK map update (allegedly automatic) and a manual Voice Recognition update. I then checked on Software Updates and it said it had done 2 automatic map updates with another to do. So, I suggest you check your software update on Mercedes Me to see if it is updating itself as it should be.

Thanks and yes I did check on software updates and the last updates were on 30-6-17 (communications systems), I bought mine in March 2017. so there might be no update after that

 

[Benz17]

The newer Mercedes models have 2 filters, the dust filter under the bonnet and the pollen filter under the passenger footwell.

I doubt very much it needs a dust filter unless you are hitting the mileage increments rather than time, but essentially the DSB service code given by the vehicle is what advises the replacement and you won't really know that until its in the workshop and the tech has downloaded the information.

I am finding dealers are preemptively trying to advise additional service extras now at time of booking. I get called all the time for quotes for services which then follows... I have also been told i need an air filter etc...

An A service at an indy would be less than £200 btw....!!

Hi Steve, if the ESS suggests replacement of dust filters, would that mean changing both, one in the engine bay, and the one in the footwell.

 

[Steve@Avantgarde]

Hi Steve, if the ESS suggests replacement of dust filters, would that mean changing both, one in the engine bay, and the one in the footwell.

No, just the one under the bonnet.