1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

E63 Main dealer service experience

Discussion in 'AMG' started by AMGeed, Sep 14, 2020.

  1. AMGeed

    AMGeed Senior Member

    Messages:
    6,674
    Likes Received:
    2,913
    Joined:
    Jan 18, 2009
    Location:
    Poole, Dorset
    Your Mercedes:
    2014 W212 E63 Biturbo
    So the E63 went into MB Poole this morning, my first time as a Mercedes owner that I've used a main dealer . It's on 31,999 miles and was due a B2 service.

    Turned up 10 minutes early at 7 50am to find a couple of other customers waiting for the doors to open.
    8am on the dot, a receptionist opened the door and started to take the reg and name of each customer and we were all allocated a different service manager.
    I'm beginning to see why main dealer services are that much more expensive than an indy. Like the NHS, its management top heavy. I looked into the office and at least 6 people were sat in front of PC monitors. Is servicing and repair work really that busy?

    Anyway, my details taken, driving licence photocopied and a quick recap of what work was being done, I was led out to my courtesy car. Jamie the Service manager apologised it was only a 69 plate 5k mile C220CDi but I was perfectly happy. It gave me a chance to check out the W205 and I have to say I'm impressed. Took me a while to find the seat heater that had been turned on and was burning my ar$e it was that effective. I like the dash layout, the comand screen that many hate, and the drive itself. If I had one criticism of the car I had it was the steering wheel is too busy with so many functions laid out there. But I'd get used to it in time.
    I noticed it was an AMG line with AMG monogrammed floor mats and alloys but at least there wasn't a boot badge. A 220CDi will never be an AMG. There, I've said it
    20200914_125825[1].jpg




    Around 10 30 I received a video message with the MB tech Ben checking the tyres, brake discs and pads, suspension components inc air struts at the rear, lack of oil leaks from the engine/gearbox and diff, and the exhaust system for corrosion. Got a clean bill of health with the pads front and rear at 6mm and 50% worn. A chance for MB to advise I needed new discs and pads? Well they didn't so fair play there.
    I'm surprised the P Zero front tyres are still at 6mm after a year of ownership and who knows how long before. I have to say they wear well. Rears are down to 3mm left and 5mm right so a new set (Goodyear As 5's) will be going on in the next month or two before the winter arrives.

    Got a call around 4pm saying the car had been serviced and the map updated to V19.0 2019/20 and it was ready to pick up.
    I'd asked them not to wash it and thankfully it wasn't. Paid £99 for the map update and checking the Service print out I'd had oil/filter, ATF/filter, brake fluid change, (which MB Chelsea missed in 2018) air filters and new key fob batteries.

    All told, a pleasant and positive experience. Thumbs up to MB-Poole
     
    John Laidlaw, Srdl, daveenty and 8 others like this.
  2. Larkone

    Larkone Senior Member

    Messages:
    388
    Likes Received:
    224
    Joined:
    Aug 19, 2016
    Location:
    NW Essex
    Your Mercedes:
    CLS 320CDI 2008
    At their hourly rate what you received is the absolute minimum you should expect, the rub comes when they charge you full whack and do not do a proper job (BMW - (wifes car) are you listening)
     
  3. Frontstep

    Frontstep Senior Member

    Messages:
    7,326
    Likes Received:
    1,213
    Joined:
    Apr 22, 2007
    Your Mercedes:
    T210 320cdi
    Do you have a service plan ?
     
  4. Blobcat

    Blobcat Moderator

    Messages:
    23,821
    Likes Received:
    9,864
    Joined:
    Feb 8, 2006
    Location:
    Near Grange Moor (not Wakefield...)
    Your Mercedes:
    R171 SLK280 3.0, Land Rover 110 County SW
    Yes, OP bought one as part of the 20% discount deal in September
     
    AMGeed likes this.

Share This Page