E63 Main dealer service experience

[AMGeed]

So the E63 went into MB Poole this morning, my first time as a Mercedes owner that I've used a main dealer . It's on 31,999 miles and was due a B2 service.

Turned up 10 minutes early at 7 50am to find a couple of other customers waiting for the doors to open.
8am on the dot, a receptionist opened the door and started to take the reg and name of each customer and we were all allocated a different service manager.
I'm beginning to see why main dealer services are that much more expensive than an indy. Like the NHS, its management top heavy. I looked into the office and at least 6 people were sat in front of PC monitors. Is servicing and repair work really that busy?

Anyway, my details taken, driving licence photocopied and a quick recap of what work was being done, I was led out to my courtesy car. Jamie the Service manager apologised it was only a 69 plate 5k mile C220CDi but I was perfectly happy. It gave me a chance to check out the W205 and I have to say I'm impressed. Took me a while to find the seat heater that had been turned on and was burning my ar$e it was that effective. I like the dash layout, the comand screen that many hate, and the drive itself. If I had one criticism of the car I had it was the steering wheel is too busy with so many functions laid out there. But I'd get used to it in time.
I noticed it was an AMG line with AMG monogrammed floor mats and alloys but at least there wasn't a boot badge. A 220CDi will never be an AMG. There, I've said it





Around 10 30 I received a video message with the MB tech Ben checking the tyres, brake discs and pads, suspension components inc air struts at the rear, lack of oil leaks from the engine/gearbox and diff, and the exhaust system for corrosion. Got a clean bill of health with the pads front and rear at 6mm and 50% worn. A chance for MB to advise I needed new discs and pads? Well they didn't so fair play there.
I'm surprised the P Zero front tyres are still at 6mm after a year of ownership and who knows how long before. I have to say they wear well. Rears are down to 3mm left and 5mm right so a new set (Goodyear As 5's) will be going on in the next month or two before the winter arrives.

Got a call around 4pm saying the car had been serviced and the map updated to V19.0 2019/20 and it was ready to pick up.
I'd asked them not to wash it and thankfully it wasn't. Paid £99 for the map update and checking the Service print out I'd had oil/filter, ATF/filter, brake fluid change, (which MB Chelsea missed in 2018) air filters and new key fob batteries.

All told, a pleasant and positive experience. Thumbs up to MB-Poole

 

[Larkone]

At their hourly rate what you received is the absolute minimum you should expect, the rub comes when they charge you full whack and do not do a proper job (BMW - (wifes car) are you listening)

 

[Frontstep]

Do you have a service plan ?

 

[Blobcat]

Do you have a service plan ?

Yes, OP bought one as part of the 20% discount deal in September

 

[DRIILLA]

For my E63 av been using my local Indy it’s always done to MB standard and updated on the digital service book

 

[Blobcat]

For my E63 av been using my local Indy it’s always done to MB standard and updated on the digital service book

Who have been using and where are you?

 

[DRIILLA]

Who have been using and where are you?

Am based in north Lincolnshire using MacLeods in Brigg they only do mercs

 

[AMGeed]

Am based in north Lincolnshire using MacLeods in Brigg they only do mercs

I pondered for a long time whether to use my indy to service the E63 or keep up the full main dealer service.
In the end I decided that paying £1500 up front for a B/A/B service was the way to go.
No doubt if I still have the car after that, then my indy will do everything.
As it is when the discs and pads need doing I may get my indy to do them if I'm feeling lazy.

 

[DRIILLA]

I pondered for a long time whether to use my indy to service the E63 or keep up the full main dealer service.
In the end I decided that paying £1500 up front for a B/A/B service was the way to go.
No doubt if I still have the car after that, then my indy will do everything.
As it is when the discs and pads need doing I may get my indy to do them if I'm feeling lazy.

Yeah defo makes sense I haven’t got a service plan that’s why