EQC service

eman

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Apr 13, 2013
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Walsall
Your Mercedes
21 EQC 400 Premium Plus
Booked my car in for its first service today trying to get into my nearest dealerships they couldn’t get me in before Christmas so had to go a little further afield. Was told there are no courtesy cars available in the group due to low stock. For my £22 a month service plan thought that was part of the plan. :)
 

alexanderfoti

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Location
Tonbridge
Your Mercedes
W221 S65 AMG - W204 C63 AMG + Various other MB's
We always have 2 courtesy cars on the rotation. Think about adding a third but so much hastle.

I am constantly suprised at how much trouble it is for most main dealers to supply a good service
 

Tony Dyson

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God's Country
Your Mercedes
2014 C 220 CDI W204 OM 651
^ +1
Booked my car in for its first service today trying to get into my nearest dealerships they couldn’t get me in before Christmas so had to go a little further afield. Was told there are no courtesy cars available in the group due to low stock. For my £22 a month service plan thought that was part of the plan. :)
Read your contract, all the relevant details will be published within, if it's still not clear then simply inform them they've lost the work on this item alone and find a dealership who will provide.
Far too many businesses are using these times to ruthlessly increase profits under the guise of Brexit, Covid etc, and as long as customers just accept and keep paying the increases they will keep on charging them, vote with your feet! :)
 

Frontstep

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Apr 22, 2007
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Your Mercedes
T210 320cdi
Thought he had gone further afield?
 

mioba

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Feb 19, 2006
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Nottingham and Köln
Your Mercedes
W124/E200, W220/S320CDI, W205/C200, W251/R350CDI 4Matic
Dealer customer orientation really is hit and miss. I find it depends on who you are talking too. Sadly the people do suffer from lack of training and any clue about cars let alone the products they sell in this case the service plan.

That said read the plan.
 

ajlsl600

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Nov 18, 2013
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france
Your Mercedes
clk3202001,sl6002003 with everything regrettably sold ,A class 170cdi auto. NG/TF1800 ML250
Just like dealer salesman selling car advising customer it can tow caravan, when it's not rated to do so. Dealers want staff, don't want to train em. Never buy new go good indy buy 2 Yr old, have a better experience.
 

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