Experience with Mercedes

[EdP]

I am an Intern at MEC Global, and I have been assigned the task of discerning the experience that people undergo when with a Mercedes. Could you please send me any thoughts and any comments with regard to the cars... Buying experience? Reliability? etc.

 

[television]

How do we know that it is this one http://www.mecglobal.co.uk/

 

[Silver_Star]

Excellent cars, shame about the rust!

 

[Miffy]

I can confirm the OP is indeed from that Advertising Agency

 

[reflexboy]

Nice cars, they rust, 99% of dealer experiences are pants. End of.

 

[MERCSPORT]

Cars are nice, ok, yes they do have their problems but so do many other marques, its a machine things will go wrong.

Mercedes-Benz UK on the whole are absolutely SH*T and most of the main dealers I would not hesitate burning to the ground if given the chance.
They are incredibly annoying with their ridiculously high prices, poor workmanship, lack of customer care and their technicians lack of knowledge.
Also they refuse nearly every claim given through warranty, their might aswell be no warranty what so ever! Every rust claim on their so called '30 year rust warranty' is a complete load of bullsh*t aswell!

However I still maintain that they are nice cars, buy outside the Mercedes dealer network and maintain outside the Mercedes dealer network.

So far I am pleased with my dealer MB Northampton, however still waiting for the day that they do something annoying or similar to the other rubbish dealers. There are only a few who will give good service.

Touch wood my Mercedes hasn't really given me any problems, they only thing iv spent is tyres, a service and an MOT. General maintenance really!

ZEE

 

[huey]

MB cars are good when all is well , Got to agree with others, dealers are a let down, there are the odd good ones but few and far between tho:neutral: i won't go to local dealers near me for parts i use one 70 miles away! any work i can't do myself is carried out by competent indies.

 

[E320mark]

Good cars, in my opinion the dealer network lets them down in a big way! Stupid silly errors and being called a liar doesn't endear you to them!
I will not but another one for this specific reason! This seems quite widespread so would make you wonder why aren't they doing anything about it?

 

[st4]

Bad dealers, poor body work, nice driving cars which are comfirtsble efficient fast and safe let down by poor components and bad design.

 

[hawk20]

Nice cars, they rust, 99% of dealer experiences are pants. End of.

Not really true. Of course some have bad experiences at dealers as happens with all makes. But see J.D. Power survey (published in WhatCar) and Driver Power survey (via AutoExpress) and you will see that the E class is top executive car and that owners found MB dealers far better than BMW owners and others found theirs. I have had first rate experience from my local dealer.

Trouble with forums is you get a very small sample of owners posting most often and usually people come because they have a grumble. Not many seek out a forum to say nothing has gone wrong with my car.

 

[E320mark]

Not really true. Of course some have bad experiences at dealers as happens with all makes. But see J.D. Power survey (published in WhatCar) and Driver Power survey (via AutoExpress) and you will see that the E class is top executive car and that owners found MB dealers far better than BMW owners and others found theirs. I have had first rate experience from my local dealer.

Trouble with forums is you get a very small sample of owners posting most often and usually people come because they have a grumble. Not many seek out a forum to say nothing has gone wrong with my car.

When I got my car the salesman informed me that I would be sent a questionnaire, he told (not asked) me to bring it back to them not filled in, I thought it strange at the time but, stupidly thought it was something Mercedes dealers do, I know now it's for a reason, they fill them in themselves!
It happened when an other family member bought an A class!
Your surveys in my humble opinion are null and void!

 

[turbopete]

When I got my car the salesman informed me that I would be sent a questionnaire, he told (not asked) me to bring it back to them not filled in, I thought it strange at the time but, stupidly thought it was something Mercedes dealers do, I know now it's for a reason, they fill them in themselves!
It happened when an other family member bought an A class!
Your surveys in my humble opinion are null and void!

and no one will say in a survey that THEY give sh*t service when it may cost them their job!

 

[W124Devon]

The cars used to be good, some of the best in fact.

Now they are built down to a cost with no longevity built in, but hey, why do they need to because they are mostly run by fleets whose drivers want them for the image that was gained when the cars were well built and exclusive.

The new ones drive brilliantly and are very technologically advanced.

It's all a bit of a joke now I think, have "enjoyed" rubbish service, unreliable W210 and W211 cars and would never drive a new one again as I think the brand is a con nowadays.

 

[Frontstep]

Well with any luck the tick box e-mail survey will be consigned to the bin along with the lazy idiots with paucity of thought who commissions them.
Parts will be sold at realistic prices.
Repair and service costs will be bought into the real world.
The engineers at Daimler Benz will be venerated for their expertise.
The bean counters will be culled.
Menu servicing will include the plate, knife, fork and salt and pepper oh and table and chair.
To finish I am weary of stating and hearing the bleedin obvious and little changing.

 

[KNIGHT RIDER]

I am an Intern at MEC Global, and I have been assigned the task of discerning the experience that people undergo when with a Mercedes. Could you please send me any thoughts and any comments with regard to the cars... Buying experience? Reliability? etc.

Do you really wana know? Mercs love them dealers are scum of the earth treat you like crap and lie like a cheap watch!!! I dont buy new anymore becuase of the dealers only buy used from independant dealers now!

 

[hawk20]

When I got my car the salesman informed me that I would be sent a questionnaire, he told (not asked) me to bring it back to them not filled in, I thought it strange at the time but, stupidly thought it was something Mercedes dealers do, I know now it's for a reason, they fill them in themselves!
It happened when an other family member bought an A class!
Your surveys in my humble opinion are null and void!

I did not refer to the Mercedes own survey. I referred to independent surveys. J.D. Power is widekly regarded as the best and biggest not just in the UK but elsewhere too.

 

[hawk20]

and no one will say in a survey that THEY give sh*t service when it may cost them their job!

J.D Power and Driver Power surveys are of customers none of whom will lose their job just because they fill in a survey. But if you are saying that the OP should be looking for an unbiased and random selection of MB buyers then I agree. He won't find that on a forum.

 

[television]

for an unbiased and random selection of MB buyers then I agree. He won't find that on a forum.

Please read some more of the post on here, we get more and more happy people that have just bought an MB and they join here just to talk about it.

There average man in the street has no idea who JD powers is

From my point of view I would never bother to fill in a JD powers survey

 

[Nemo20]

That would be me at present! Joined here to ask questions about a potential purchase of an SL. Two months into ownership & the money I am spending is what I would expect to keep an older car on the road. Fingers crossed as you never know what's around the corner, but you get a good idea by hanging around here! Expect to use a mix of main dealer for some items and an indie for others. First main dealer experience was reasonably good but based on the fact that I travelled further to avoid my local one that does not have a good reputation here. Beautiful car, the only disappointment so far has been the awful quality of the standard stereo. Cannot believe such an expensive car has such a bad sound system; one on the list to investigate at some point. Other than that, loving it.

 

[_Taz_]

I would say this....


Owning a Merc is nice
Repairing it is NOT
Using the dealer for Parts is satisfactory
Using the dealer for repairs is POOR
Value for money for repairs at a dealer is POOR
My local dealer is satisfactory ( in that they remember me )

Is a MERC the best car ? Nope, no such thing, as it WILL break down & all cars have their faults, irrelevant of the marque.

Do I like my MERC, YES

Would I ever buy NEW ? Only with YOUR money