Fed up with MB main dealer

[Peterbrake]

My 250 cdi air con went awol last week, no cold air and fan running overtime in fact sounding like a jet engine. Thinking the air con just needed a top up I booked in with Kwik Fit they didn’t want to touch it because of the fans working overtime so I went to my local Stratford on Avon Merc dealership, eventually I spoke to a young lady who said that it would need to be looked at by a specialist technician and it couldn’t be booked in until 31 July, now I
was furious because I didn’t know if it going to cause any problems driving the car for a month. So I called my Indi Merc garage, I explained the problem and was told over the phone it was probably the air con pressure sensor, low and behold they were right, took it in today and in a couple of hours all sorted. I cannot recommend highly enough MB and B in Cheltenham, great service, good price, courtesy car, Will is a top guy. If you’re in the Midlands these are the guys to see. I will never use Inchcape in Stratford again

 

[Chrishazle]

Surprise surprise, a 2013 car where an indie is a far better bet than a stealer!! Once MB's are 4 years old and not having any form of MB warranty the indie route is not only cheaper, you tend to find the indie is more knowledgeable than the "technicians" at the stealer!!

 

[Headhurts]

I’m glad your car was sorted for you and forum members always welcome good reviews but I’m not sure its fair to slate Inchcape for being too busy to look at your car in a timely manner, I’m afraid most main dealerships seem to be booked up way in advance these days.

Robin

 

[peterws1957]

I’m glad your car was sorted for you and forum members always welcome good reviews but I’m not sure its fair to slate Inchcape for being too busy to look at your car in a timely manner, I’m afraid most main dealerships seem to be booked up way in advance these days.

Robin

2 months to look at a simple problem is ridiculous though. It was probably a lucky escape. £200 to investigate plus £200 per hour to do the work, probably wanting to replace everything in sight. Sounds more like a fob off to me. And yes I do use an MB main dealer for one car.

 

[malcolm E53 AMG]

I’m glad your car was sorted for you and forum members always welcome good reviews but I’m not sure its fair to slate Inchcape for being too busy to look at your car in a timely manner, I’m afraid most main dealerships seem to be booked up way in advance these days.

Robin

With main dealers their bread and butter are care packages and warranty work which obviously take up most of their time

 

[Srdl]

2 months to look at a simple problem is ridiculous though. It was probably a lucky escape. £200 to investigate plus £200 per hour to do the work, probably wanting to replace everything in sight. Sounds more like a fob off to me. And yes I do use an MB main dealer for one car.

Yes, but they would have spotted that your wipers needed changing!

 

[peterws1957]

Yes, but they would have spotted that your wipers needed changing!

And of course the discs and pads are 90% worn.

 

[Headhurts]

2 months to look at a simple problem is ridiculous though. It was probably a lucky escape. £200 to investigate plus £200 per hour to do the work, probably wanting to replace everything in sight. Sounds more like a fob off to me. And yes I do use an MB main dealer for one car.

I agree 2 months is a long wait but not unusual these days.

I use the main dealership in Norwich and have to admit they have been pretty good, I too have been advised of the charge just to put the car on their equipment but I have never actually paid it when the bill has been compiled in fact the last time I took the car in requesting an update called ‘Freshup’ this was done at the same time the car was in for an update to the hybrid system they did this for free.

Look on the bright side you did save some money.

Robin