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Galvanising Of Mercedes Cars

Discussion in 'Bodywork, Tyres, Wheels & Trim' started by hawk20, Nov 27, 2008.

  1. television

    television Always remembered RIP

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  2. OP
    hawk20

    hawk20 Senior Member

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  3. owenrich

    owenrich Senior Member

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    hawk20

    hawk20 Senior Member

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  5. television

    television Always remembered RIP

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  6. OP
    hawk20

    hawk20 Senior Member

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  7. Alex Crow

    Alex Crow Senior Member

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    have heard this story before. don`t k now if it`s the dealers hustling, factory paint touch ups or disingenuous mb thickness tests but some one-owners-from-new who know no paint has been done have been spun this tale.
     
  8. owenrich

    owenrich Senior Member

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    Hustling/wriggling it appears it's what MB do! I have been told that a "Full" service history with MB is required and the car should be no older than six years before they will consider remedial work on the paintwork under guarantee! Owen.
     
  9. OP
    hawk20

    hawk20 Senior Member

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    You have been wrongly informed. You only need a brief search of the various threads to see that what you have been told is quite wrong. MB have spent a fortune putting matters right, have frequently repaired, and for free, cars without fullMBSH and have done so on cars at least back to 1998. You'll find them on this forum and the other main UK one and on the US forums.
     
  10. television

    television Always remembered RIP

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    The whole thing should should have never happened in the first place,,it has cost them more sales than anything else
     
  11. OP
    hawk20

    hawk20 Senior Member

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    I agree. A tragedy which has cost them a fortune in remedial work too.
     
  12. television

    television Always remembered RIP

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    When a company gets very large,,it can take time for one department to talk to another. In the first place it would take 3 years for any rust to appear in most cases. At this early stage no call for alarm within the factory, and by the next 2 years its all in full swing. And 5 years is the time scale of the worst of it. I do hope to be still posting when these threads have gone away. The cars are just so nice to drive. My 220 mile home from the meet on Sunday was a joy, I know its the top of the range car, but it almost drove itself:D:D
     
  13. mobig79

    mobig79 New Member

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    Help Please

    Hi,

    Can some one help me please, the wing mirror on my C220 has stopped folding electronicaly, as soon as i pushed the switch to fold them while parking, i heard a cracking noise and then it stopped working. I had merc warranty but unfortunately like they normally do, they said its not covered 'you might have hit some thing' they say you have to replace 2038106576 Folding mirrior frame (costs 377.24). the part could be bought from euro car parts for 79.00 but i need info that how to replace it. and tools needed as my star bit set t15, t20 and T25 dosn't fit. so it might be some other screw driver. I can still hear the motor works but i can see the perating pully has broken its way out of the frame.

    Please help.
     
  14. television

    television Always remembered RIP

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    I have sent you the cover removing info,if you want more info please ask
     
  15. owenrich

    owenrich Senior Member

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    Hi, thanks for your comments. I will retry again with my local MB service centre and hope that you are right! I have trawled extensively through five excellent MB forums, both UK & USA, and your comments are the first postive ones that I have found. Most it seems, like me and the next post, complain!!
     
  16. Dosco

    Dosco Senior Member

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    People usually join a forum when they have problems/issues that they are struggling to get sorted and sadly quite a number relate to the attitude shown by the manufacturer or their 'agent' in helping to solve the problem.

    As for Hawk he is without doubt MB's unpaid (;)) purveyor of positive prose on any issue relating to this marque of wonderful automobiles:lol:
     
  17. owenrich

    owenrich Senior Member

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    Having for the first time bought a Mercedes, which looks good, drives well & I love, it has been the various MB forums that have helped with all the "niggling" problems which undoubtedly they have. Obviously any marque's forum will be filled with questions on how to fix things. However, the rusting problem with Mercedes is a disgrace! The make alone should mean that this would never happen, but for rust to appear on six year old cars in 2009 is beyond belief. I appreciate that galvanization will, hopefully, have solved this, but for those cars made before 2003 the problem remains. Positive is good, but difficult when, as you say, the attitude is one of "hard luck"!
     
  18. OP
    hawk20

    hawk20 Senior Member

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    That is completely untrue. I give credit where it is due and criticise when warranted. See this post from me on another rust thread: -
    http://forums.mercedesclub.org.uk/showthread.php?t=39412&page=20
    There was a problem during the 210 E class era. Mercedes admitted as much and has spent a fortune putting right many cases of rust under their goodwill policy.

    It is unlikely to have been problems with the steel quality because we know only some cars were affected even within a model range. There are 210's round here, near the sea, which have done plenty of miles and yet little or no rust. Other 210's of the same age, from the same factory, have loads of rust. Very odd. Different primers and so on were used when they changed to water-based paints. Maybe some worked and others didn't. Who knows? But we do know there was a rust problem, after the change to water-based paints and until the change to full galvanising of all steel panels which began at the end of 2002.

    Secondly we know MB have repaired many cars with rust, mainly cars up to 8 years old (and some older). They have done so under 'goodwill' and although they have preferred Full MBSH they have not always insisted upon that.

    Third we know that they had a problem with traders and others buying rusty cars cheaply, and expecting MB to put them right so they could sell on at a profit. MB responded by saying you must have owned the car for 6 months before we will look at 'goodwill' repairs for rust.

    Fourthly there is anecdotal evidence that cars with huge mileages are not given free treatment (I've heard cars over 175,000 miles are reckoned to be outside the ‘goodwill’ period). Some would say fair enough: I suppose they have had a good life.

    BUT fifthly and lastly there appears to have been a recent change in policy that cars without full MBSH are being rejected for free 'goodwill' rust repairs. If this is so, I think it is a retrograde step by Mercedes, will lead to ill will with those affected, and will harm Mercedes reputation with many others.

    Mercedes has few greater fans than me, but I am greatly disappointed to hear of people being turned down for free remedial work for a problem which all agree should never have happened. Nobody who buys a car of Mercedes quality and price should expect to have a serious rust problem in under eight years regardless of whether or not they have a full MB service history or not.

    Hard times often necessitate hard decisions. But this is a bad decision. Mercedes should not go back on its obligations to customers who have been sold a seriously faulty product. It may not be a legal obligation, but it is certainly a moral one.
     
  19. OP
    hawk20

    hawk20 Senior Member

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    Please see my posting above. Sadly, I believe MB have recently changed policy.
     
  20. OP
    hawk20

    hawk20 Senior Member

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