Getting Better?????

[jberks]

Just dropped my trusty old E class in for its annual tin worm treatment.

The last time I was in, it was business as usual - no one available at service and I wasn't dressed well enough for a salesman to deem to speak to me. When I did find one
Q: Do you have an E270 demonstrator? ..
A: No.
- end of conversation.

This time, I walk through the door to be instantly greeted by a friendly chap who directed me to the service area and got me a receptionist to speak to. Whilst he was booking me in, I took a sly read of a memo on his desk. Something from senior management about phones not being answered quickly enough and how this was not acceptable.
I went outside but couldn't find the loan car. Turned around and he was there again! Took the key and found me the car.
And the loan car .. Smart, A Class? - Fully loaded E320CDI! Command is funky though I'm still not convinced Id pay 3 figures for it. Nearly crashed it on the way home fiddling with all the buttons!

Its been a long time since I could say I was impressed with the service at my dealer. Is this a sign of things to come?

 

[blassberg]

we (Coventry) are now allocated a team member (or similar name). I get called the day before the appointment to make sure its ok, greeted on arrival, run through the problem list, get updates through the day if I am waiting, free tea / coffee / cold cans / biscuits, debrief after work done, courtesy car wash, follow up call checking all ok, often a call from Milton Keynes asking if happy.

Courtesy car now an enterprise Hire Car from their in-store desk, C200K.

Not complaining about all of that.

Except the rep who offered to keep me updated on the C320CDI, and didn't, won't talk to me. I try and say hello to him in front of his colleagues.