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Good Dealer Stories.

Discussion in 'General Mercedes-Benz Related Discussion' started by Frontstep, Oct 31, 2012.

  1. Frontstep

    Frontstep Senior Member

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    Joined:
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    Your Mercedes:
    T210 320cdi
    We seem to have had a few stories of poor dealer service and cock ups lately.
    So just for balance has anyone got some good news.
     
  2. toby1

    toby1 Senior Member

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    Joined:
    Mar 13, 2007
    Location:
    West Berkshire
    Your Mercedes:
    1998 CL420 C140
    I haven't been to a main dealer for ages.

    I can recommend Alex Crow and Steve @ Avantgarde Automotive. Knowing when you've left that the job has been done correctly is a happy ending in my book.
     
  3. robparker

    robparker Senior Member Authorised Forum Supporter

    Messages:
    2,626
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    310
    Joined:
    Apr 18, 2006
    Location:
    Taunton
    Your Mercedes:
    560SEC, 300SL, C43, + SLK200 for herself
    Whilst I waited 25 minutes in the parts department the other day for them to pass me something off the shelf I had ordered for my old 123 a few days previously, they let me watch their 42" flatscreen TV showing a cookery program :)
     
  4. E320mark

    E320mark Senior Member

    Messages:
    842
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    Joined:
    Jan 26, 2011
    Location:
    Ballyclare
    Your Mercedes:
    E320 cdi sport 2007
    I have got a feeling this will be a short thread!!
     
  5. OP
    Frontstep

    Frontstep Senior Member

    Messages:
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    Joined:
    Apr 22, 2007
    Your Mercedes:
    T210 320cdi
    We seem to be struggling although a cookery lesson is a new innovative service !!!!!!!!!!!!
    There must be some.
     
  6. Steve@Avantgarde

    Steve@Avantgarde Forum Supporter Authorised Forum Supporter

    Messages:
    6,808
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    960
    Joined:
    Dec 8, 2009
    Location:
    Bristol/Somerset
    Your Mercedes:
    C220CDI AMG Line Premium, SLR McLaren Roadster, SL55 & C32AMG
    I popped into a dealer on saturday for some wipers for the coupe, whilst I was there I had a can of coke, a millionaire shortbread, a cookie and I read the daily telegraph. It took that long.
     
  7. whitenemesis

    whitenemesis Senior Member

    Messages:
    17,978
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    Joined:
    Dec 21, 2006
    Your Mercedes:
    CLS55 AMG '05
    I recently bought new wipers from my dealer. He fitted them for me, cleaned the windscreen (inside as well!!), topped up the washer fluid and left me the half bottle of concentrate in the boot. No extra charge :)
     
  8. OP
    Frontstep

    Frontstep Senior Member

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    Joined:
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    Your Mercedes:
    T210 320cdi
    Thats better, I was starting to lose faith.
     
  9. GregMVF4

    GregMVF4 Senior Member

    Messages:
    94
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    Joined:
    Aug 23, 2011
    Location:
    Sevenoaks, UK
    Your Mercedes:
    2015 E63 AMG S Estate, 2012 Panigale S Tricolore, 2016 SL400 Edition, '00 MVF4750, '07 MVF41000R,
    Had to pop in for a recall on The Thing, had a chat with Mark in service about getting SWMBO's SL looked at (it says it needs a service, but it's stood for over a year and @ 5 years old it's only done 9k) and he said bring it in, they'll do a check and see what it needs - no need to book it in for a service - they'll have a look and just do what it needs. Was also reminded by salesman who sold me the car that I need to let them know when I want to do a day @ Brooklands which they promised me as a sweetner for the grief I had just before I collected the C63. Pretty impressed, tbh - all the operatives there are very good.

    Also previous occasions - on SL, once for replacement rear 'blade' when SWMBO opened roof with shopping in wrong place, second time for new Bluetooth widget for phone - both done (unbooked) whilst I waited.

    Well done Mercedes-Benz Tonbridge (Lookers) IMO
     
  10. television

    television Always remembered RIP

    Messages:
    164,074
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    Joined:
    Mar 14, 2005
    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    Wiper blades are easy to change, you can fit them yourself
     
  11. whitenemesis

    whitenemesis Senior Member

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    Joined:
    Dec 21, 2006
    Your Mercedes:
    CLS55 AMG '05
    Of course one can Malcolm but that's not the point!

    In fact it's more pleasing the fact that even though it would take the customer barely 5min to do themselves the dealer took the time and trouble to take the car into the workshop and do as I posted.. (and I had a quick cola and biscuit!!)
     
    Last edited: Oct 31, 2012
  12. television

    television Always remembered RIP

    Messages:
    164,074
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    274
    Joined:
    Mar 14, 2005
    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    But think of the saving when you buy them from elsewhere, we have coffee and biscuits when I do not buy anything ;)
     
  13. Myros

    Myros Senior Member

    Messages:
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    Joined:
    Aug 16, 2004
    Location:
    in the great , grim 'oop north
    Your Mercedes:
    R107, S211, R170
    Well my parts people

    at the local dealer, the same one Blobcat uses, are absolutely knockout. Nothing is too much trouble for them. Even the parts leader ( oooh that sounds germanic, doesn't it) gets his hands dirty and looks things up for me They all give me the benefit of their considerable experience at interpreting the blow-up diagrams and parts numbers. And they make a fuss of my kids when they are dragged along to help.

    I am what you'd call an engaged customer though, and try and make it easy by looking it up first myself, if I can.
    Can't say anything about the sales side, as I'm not in the frame for a new one, or even slightly used one. They do say hello as I walk through though.
     
    Last edited: Oct 31, 2012
  14. antijam

    antijam Senior Member

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    Joined:
    Jul 20, 2008
    Location:
    Gloucestershire
    Your Mercedes:
    2003 SLK320
    I have to say the Spares service on the telephone with my local dealer (Sytners at Bristol) is excellent. If they don't have what I need in stock they order it and give me a call when it's available - usually within a day or two.

    Unfortunately when I got to pick it up the parts the system usually comes unstuck. The crew of wecoming dollies on reception are very helpful. "You've come to collect from the Parts department Sir? If you care to wait over there I'll make sure someone is with you in a moment."

    I've usually scrutinised all the new cars I can't afford in minute detail, read all the back copies of the glossy mags, had several free coffees and biccies and begun to wonder where the loo is before the storeman produces the part that allegedly has been sitting on a shelf with my name on it.

    I hate to say it, but perhaps fewer dollies and more storemen might be the answer? :(:rolleyes:
     
  15. Naraic

    Naraic Moderator

    Messages:
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    Joined:
    Mar 4, 2010
    Your Mercedes:
    2005 CL500.
    Indeed you can, and you can clean the windscreen inside and out yourself too...but if someone offered to do it for you for free...would you really say no?
     
  16. Silver_Star

    Silver_Star Senior Member

    Messages:
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    Joined:
    Apr 20, 2009
    Location:
    Rural Leicestershire near where Pork Pies and Stil
    Your Mercedes:
    W203.006, S211.208 Land Rover 90
    I went into the dealers last week for 2 x washers for the banjo bolt on the cooler pipe in preparation to change my ATF again.

    Got the usual look up and down from the "suits" as I was in my overalls.

    He questioned why I was removing it and said you only need to remove the 4 litres from the sump...but I could have the washers if I wanted.......

    Off he went to check,
    "non in stock sir"

    "well can't you order them in for me?"

    "yes we can, but they only come in packs of 50 and will take 2 days"

    "but I only require 2"

    "yes but as we don't keep them in stock you would have to buy the 50"

    I told them to forget it and walked out....

    Pretty standard service for the dealer. Last time I was a good half hour waiting to be seen at the parts desk. Numerous "suits" walked past me. In the end I asked the receptionist if anybody was going to serve me....and finally somebody came out.

    I only go in when I have to if it is a part that is best bought from the dealer now.
     
  17. television

    television Always remembered RIP

    Messages:
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    Joined:
    Mar 14, 2005
    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    But If I could save £25 by doing it then I would choose to do it, but on the other hand I never have a dirty windows on the inside, and seldom on the outside
     
  18. st4

    st4 Banned

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    Joined:
    Apr 6, 2008
    Location:
    Sunny Scotland
    Your Mercedes:
    Disqualified driver
    Several. All focussing on John R Weir group.

    Mb Grangemouth. Good servicing but dear, never any issues with time or the work.

    Mb Perth, the sales staff took an S class down to Glasgow for my old man to test to save him a trip. The hand over was brilliant with lots of time taken to explain the controls and features of the flag ship Mercedes.

    Mb Inverness. A forum member from the other side experienced a puncture on his CLS55. Their service dept was closed but they not only checked to see if they stocked the tyre, but when they twigged they didn't they gave Sean local tyres places numbers to see if a tyre could be found.

    Actually two of mb Glasgow. Once they realised they called the wrong Mr Taylor they fixed my E class on sat Am as they knew I had a ferry to catch to France. And when John R weir had to fit new locking nuts to my e class they reimbursed the cost as they over tightened them. Actually two more. They did an ATF change for me quickly on acsaturday am so I could be in Stirling for lunch and they fixed the swapped wheel tyre issue with a new tyre.
     
  19. pipmk

    pipmk Senior Member

    Messages:
    187
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    1
    Joined:
    Jun 15, 2008
    Your Mercedes:
    E350cdi Sport cabriolet
    MB Bradford. Always get it right,on time and on budget. Nice people too. Only problem is not having a thing to moan about.
     
  20. television

    television Always remembered RIP

    Messages:
    164,074
    Likes Received:
    274
    Joined:
    Mar 14, 2005
    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    MB Exeter look after me very very well:D:D
     

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