1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Help Needed Drivers Seat Split On Seam S 205 2015 Premium Plus

Discussion in 'Bodywork, Tyres, Wheels & Trim' started by ioweddie, May 10, 2019.

  1. ioweddie

    ioweddie Senior Member

    Messages:
    605
    Likes Received:
    554
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    Hi All...Help Needed! Drivers Artico Heated Electric Seat Split On Seam.... S 205 2015 Premium Plus...1st real problem since new...its out of warranty....going to speak to the dealer next week....hoping for some goodwill!
    Its not really good enough on a £41k car...I'm only 10.5 stone in weight...the car has only done 17k
    Full MB Service history....What do you recon on my chances of some goodwill...
     
    Capra likes this.
  2. LostKiwi

    LostKiwi Senior Member

    Messages:
    18,425
    Likes Received:
    8,572
    Joined:
    Aug 25, 2006
    Location:
    Midlands / Charente-Maritime
    Your Mercedes:
    '93 500SL-32, '01 W210 Estate E240, 02 R230 SL500 (Malcolm Spec), 04 Smart Roadster Coupe
    Don't hold your breath....
     
  3. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    605
    Likes Received:
    554
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    Thanks!
     
  4. vtaylor78

    vtaylor78 Senior Member

    Messages:
    1,315
    Likes Received:
    505
    Joined:
    Jan 5, 2012
    Location:
    Northamptonshire.
    Your Mercedes:
    E350 CDI Coupe W207 2010 \ SLK 250 R172 2011.
    I think you have a very good case, and I wouldn’t say you need Goodwill, it simply should not of happened.
     
  5. Capra

    Capra Senior Member

    Messages:
    2,912
    Likes Received:
    905
    Joined:
    Jan 27, 2018
    Location:
    Gloucestershire
    Your Mercedes:
    W204 2013 C350 CDI Pan roof
    The key positive for you is 'Full MB Service history' and the age of the car. It has clearly failed too early. Is the rest of the car immaculate? I had some work done on mine as a 'good will gesture' to repair a roof panel and mine was still under MB service history. No guarantee, but maybe you'll get them on a good day.
     
    Blobcat likes this.
  6. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    605
    Likes Received:
    554
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    Hi Thanks for your positive comments...yes the car is perfect....not a stone chip...not even a scuff on the alloys...Esplanade on the Isle of Wight are my dealer and they have always been excellent...I had all 4 diamond cut alloys on my previous amg sport plus replaced under warranty...due to premature failure of the lacquer….But this one is out of warranty...fingers and toes crossed
     
    Wighty and Capra like this.
  7. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    605
    Likes Received:
    554
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    I agree.... Its a straight split along the stitching line...just before the seat back...2nd row in...looks like a manufacturing fault to me
     
  8. Capra

    Capra Senior Member

    Messages:
    2,912
    Likes Received:
    905
    Joined:
    Jan 27, 2018
    Location:
    Gloucestershire
    Your Mercedes:
    W204 2013 C350 CDI Pan roof
    No problem at all, As this is your main dealer and these are the ones that have serviced then you would like to think that they could help. I have my fingers crossed for you.
     
    ioweddie likes this.
  9. vtaylor78

    vtaylor78 Senior Member

    Messages:
    1,315
    Likes Received:
    505
    Joined:
    Jan 5, 2012
    Location:
    Northamptonshire.
    Your Mercedes:
    E350 CDI Coupe W207 2010 \ SLK 250 R172 2011.
    If it’s any consolation, I am 3 stone heavier than your good self, and my seats are perfect after covering 115k miles.
     
    ioweddie and Capra like this.
  10. John Laidlaw

    John Laidlaw Senior Member

    Messages:
    20,165
    Likes Received:
    5,502
    Joined:
    Nov 15, 2013
    Location:
    Wirral
    Your Mercedes:
    UnMercs BMW i8 Volvo XC90
    Given the history and car I’d be at least a little hopeful they will play fair and at least offer a contribution
     
    Capra likes this.
  11. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    605
    Likes Received:
    554
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    Well...having been to Esplanade my local dealer...who took photo's and submitted them to Mercedes...they have agreed to part contribute for the replacement of the seat squab and the door handle led which has also failed...with a good bit of help from Matthew the service manager and a little extra contribution from Esplanade themselves...I am getting both done for £200 all in...The cost of replacing the seat base cushion was originally almost £800 and the LED handle light just shy of £300...So I pretty good...I still think they should have done the seat FOC but to be fair the car is out of warranty and almost 4 years old
     
    stwat, Srdl, vtaylor78 and 3 others like this.
  12. Capra

    Capra Senior Member

    Messages:
    2,912
    Likes Received:
    905
    Joined:
    Jan 27, 2018
    Location:
    Gloucestershire
    Your Mercedes:
    W204 2013 C350 CDI Pan roof
    Not a bad result, but I agree, these seats shouldn't fail so easily, if that's the norm, then they are not fit for purpose.
     
    stwat, ioweddie and EmilysDad like this.
  13. EmilysDad

    EmilysDad Senior Member

    Messages:
    7,388
    Likes Received:
    1,350
    Joined:
    May 8, 2012
    Location:
    Bury Lancs
    Your Mercedes:
    ML350
    A seat should last longer than 4 years what ever the mileage or size of the driver. The leather seats of my Omega looked as new when I sold it ... it was 13 yrs old with 180 000 miles on the clock.
     
    Capra likes this.
  14. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    605
    Likes Received:
    554
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    What else could I have done? Esplanade did their best! I could have got stroppy...but what good would it have done...at least its getting done for about £150 and the led for £50
     
    Blobcat and Capra like this.
  15. Capra

    Capra Senior Member

    Messages:
    2,912
    Likes Received:
    905
    Joined:
    Jan 27, 2018
    Location:
    Gloucestershire
    Your Mercedes:
    W204 2013 C350 CDI Pan roof
    Don't worry too much, like you said, this wasn't covered under warranty, when you've paid the money the seat will be as good as new.
     
  16. EmilysDad

    EmilysDad Senior Member

    Messages:
    7,388
    Likes Received:
    1,350
    Joined:
    May 8, 2012
    Location:
    Bury Lancs
    Your Mercedes:
    ML350
    Esplanade did the right thing .... my point was that you shouldn't have been in that position with a 4 yr old car, and as you live on the IOW I assume there's not that many miles on the car ....:)
     
    Capra likes this.
  17. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    605
    Likes Received:
    554
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    Hi again...yes the mileage is low just under 18K....it should definitely not have failed...I think Esplanade have been very fair...they did their best with Mercedes...plus added a bit of their own....I still think Mercedes should have done it FOC but when you include the door handle led as well...£200 is not the end of the world...lol
     
    Capra likes this.
  18. Blobcat

    Blobcat Moderator

    Messages:
    14,519
    Likes Received:
    3,473
    Joined:
    Feb 8, 2006
    Location:
    Near Grange Moor (not Wakefield...)
    Your Mercedes:
    R171 SLK280 3.0, Land Rover 110 County SW
    I think you've a good result and the dealer has supported you well :)
     
  19. John Laidlaw

    John Laidlaw Senior Member

    Messages:
    20,165
    Likes Received:
    5,502
    Joined:
    Nov 15, 2013
    Location:
    Wirral
    Your Mercedes:
    UnMercs BMW i8 Volvo XC90
    ^ this...well done and well done to Esplanade- good old fashioned decent customer care there
     
    ioweddie likes this.
  20. daibevan

    daibevan Senior Member

    Messages:
    967
    Likes Received:
    527
    Joined:
    Sep 29, 2015
    Location:
    Plymouth
    Your Mercedes:
    W203 C200 Kompressor Elegance SE 2006
    A far better result than I would have expected. Well done your dealer. (Yes I know it should have been FOC, but nowadays that's a great result)
     

Share This Page