Submariner1
Senior Member
- Joined
- Sep 3, 2016
- Messages
- 4,689
- Reaction score
- 787
- Location
- Windsor Berkshire
- Your Mercedes
- CL500 2009 5.5
mixed news ... the dear old amp conked out Again today, for the second time. Worked this morning perfectly then went stupid this afternoon.
So it definitely does have a terminal problem
Luckily one of the really top Audio guys in the UK, told me how to get it repaired by Harman Kardon. He reckoned they just swap out the mother board because they can obviously get all the parts.
Note he said they were the only people who could get them.
But HK said well we dont just do that if there is a tiny faulty component, we would mend that. But they do “exchange” it if its been water damaged.
1 Year Warranty
Both prices plus shipping
£535 - if No water damage
£679 - if its water damaged (they blame Mercedes for the failures).
In both cases they now reverse the fan, so it doesn't pull in so much crap, but blows out the hot air. Apparently just as thermally efficient but slashes the amount of dirt inside the amp.
3-5 Days turnaround
They can also test the MOST circuit and do repair it if required.
What I need to know is how to open the Amp? so I know is it water damaged?
The guy at HK said it has 2 tabs, I think he said at opposite corners, push them in and then the side with the fan, just hinges off. Which are these tabs?
Has anyone opened one of these?
Please tell me how you did it.
I also need to know if the iCarsoft MBII can normally see the Comand system.?
When I tried this today, I selected “ Contol Units”, then the “Comand system”, and the hint box appeared, and said something like “waiting” ; but then it just returned me to the menu.
Note it wasnt the Usual very busy screen, about a communication error, that one gets if say you select an option you dont have like “trailer connections”.
Was this the MBII failing to communicate with the command system? Or does it not interogate the Sound system module?
Note at that time, the Sound system was playing up big style.
So it definitely does have a terminal problem
Luckily one of the really top Audio guys in the UK, told me how to get it repaired by Harman Kardon. He reckoned they just swap out the mother board because they can obviously get all the parts.
Note he said they were the only people who could get them.
But HK said well we dont just do that if there is a tiny faulty component, we would mend that. But they do “exchange” it if its been water damaged.
1 Year Warranty
Both prices plus shipping
£535 - if No water damage
£679 - if its water damaged (they blame Mercedes for the failures).
In both cases they now reverse the fan, so it doesn't pull in so much crap, but blows out the hot air. Apparently just as thermally efficient but slashes the amount of dirt inside the amp.
3-5 Days turnaround
They can also test the MOST circuit and do repair it if required.
What I need to know is how to open the Amp? so I know is it water damaged?
The guy at HK said it has 2 tabs, I think he said at opposite corners, push them in and then the side with the fan, just hinges off. Which are these tabs?
Has anyone opened one of these?
Please tell me how you did it.
I also need to know if the iCarsoft MBII can normally see the Comand system.?
When I tried this today, I selected “ Contol Units”, then the “Comand system”, and the hint box appeared, and said something like “waiting” ; but then it just returned me to the menu.
Note it wasnt the Usual very busy screen, about a communication error, that one gets if say you select an option you dont have like “trailer connections”.
Was this the MBII failing to communicate with the command system? Or does it not interogate the Sound system module?
Note at that time, the Sound system was playing up big style.
Last edited: