My turn and I will keep it short
1. I have worked for MB main dealer for 20 years and for myself for the past 4 years.
2. I’ve removed and fitted more CDI fuel injectors than I care to remember and this one has been the most difficult to date.
3. I go out of way to help all of my customers and I am not in the habit of stitching up or ripping off anybody.
4. I don’t take lightly to criticism from people who are not or have never been in the motor trade.
5. This case will not come to any conclusion with your intervention.
6. I will do my best to rectify this job given the chance to do so, but not out of my own pocket, I run a business not a charity.
7. If the job would have been done at the same as the service instead of 2 months ago the story may different.
8. Opinions are like @rsh0les, everybody has one.
Mark please don’t worry your self over this.
I asked that question years ago when I started up by myself trying to find out about a so called MB specialist near me, is that ok.
PS get a dog and go for a walk instead of playing on this site.
Like I said get a life and go to work
Bye.
O dear this looks like it’s going to take a turn for the worse lets hope not, i go on many forums and buy far this is the best one for help and sound advice, im sure if the bitching stops the garage and customer can meet half way somewhere along the line a lesson learnt for both parties then.
Maybe some sound advice for the garage is needed on how to overcome this type of problem after all we all have to learn sometime
(just my thoughts don’t mean to offend anyone)
I have had a message left by the garage saying "I'm not going to spend all day writing emails to you" and "I'm not going to do any repairs at a cost to me" and "don't email me, ring me and discuss what we're going to do to fix your car but at no cost to me".
This is my worst fears confirmed. He is treating me as though I'm in the wrong and clearly (from his tone) regards me as a nuisance.
I really had hoped that he might have been a bit more reasonable and accept that he had waded in with a 'sledgehammer', without first seeking a more 'gentle' (dare I say sophisticated) approach.
It would seem that I have no option but to seek legal advice. The one strength of my position (I hope) is that I have the emails and can prove there were no caveats given at all.
Very sad situation and enough to put me off aowing another Merc for life.
My turn and I will keep it short
4. I don’t take lightly to criticism from people who are not or have never been in the motor trade.
6. I will do my best to rectify this job given the chance to do so, but not out of my own pocket, I run a business not a charity.
7. If the job would have been done at the same as the service instead of 2 months ago the story may different.
8. Opinions are like @rsh0les, everybody has one.
.
My reason for mentioning this is that I noticed some shiny back stuff on the engine cover of the Merc, after reading these posts investigated last weekend. The inevitable, a mass of carbon. Rather than pay a huge sum for someone to spend a few hours scraping and chipping it away I will do it myself. My son has some cleaner which also removes it. By the time it goes to the garage it will be clean.
Its the news about getting the injectors off that worries me. I dont like paying for 6 injectors at £250 a time. The car has 160k on it and runs very nicely. Would I be better off not doing them? Or, should I go the other way bite the bullet and replace the injectors. No plans to get rid of the car, its in too good condition.