1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Lease company saying I have to use their main dealership for 'A Service'

Discussion in 'General Mercedes-Benz Related Discussion' started by markmakaveli, Sep 18, 2019.

  1. markmakaveli

    markmakaveli New Member

    Messages:
    3
    Likes Received:
    0
    Joined:
    Sep 18, 2019
    Your Mercedes:
    C220d - 2018 - 2L
    Hi guys, hopefully you can help. Lease company trying to push me to use main dealership (double/treble the cost of others)

    New lease car, due first 'Service A' at 10k.

    -Contract says "The vehicle must be maintained in accordance with Mercedes Benz published service intervals within the Official Workshop network".

    -Mercedes online chat said "As long as genuine Mercedes parts are used, you're ok".

    -Google said "Block Exemptions Regulations 2003 means they can't force you to use main dealer" link here.

    -Lease company won't answer any direct questions, just keep repeating "You have to get it done at main dealership".

    Where do I legally stand with this please?
     
  2. Rory

    Rory Senior Member

    Messages:
    4,765
    Likes Received:
    107
    Joined:
    Feb 8, 2005
    Location:
    Cheshire, UK
    Your Mercedes:
    2005 C270CDi Avantgarde Estate
    You're confusing two things, warranty and servicing.

    For the warranty, block exemption applies.

    For servicing, the owner of the vehicle gets to choose. The lease company own the vehicle.

    You could try getting the dealer to price match - some will, but others won't discuss it.
     
    markmakaveli likes this.
  3. Blobcat

    Blobcat Moderator

    Messages:
    16,134
    Likes Received:
    4,192
    Joined:
    Feb 8, 2006
    Location:
    Near Grange Moor (not Wakefield...)
    Your Mercedes:
    R171 SLK280 3.0, Land Rover 110 County SW
    Hello and welcome,

    Your contract is with the lease company so it's their rules and contract you have to follow

    Different dealers have different pricing and you can get some decent deals. There is an online tool where Mercedes dealers will quote for the service
     
  4. OP
    markmakaveli

    markmakaveli New Member

    Messages:
    3
    Likes Received:
    0
    Joined:
    Sep 18, 2019
    Your Mercedes:
    C220d - 2018 - 2L
    Ah gutted. Thanks for your reply mate.
     
  5. Blobcat

    Blobcat Moderator

    Messages:
    16,134
    Likes Received:
    4,192
    Joined:
    Feb 8, 2006
    Location:
    Near Grange Moor (not Wakefield...)
    Your Mercedes:
    R171 SLK280 3.0, Land Rover 110 County SW
    Here's the link

    Try a few dealers and you might get a price you're happy with - Derby were very competitive compared to the Yorkshire dealers for me
     
    markmakaveli likes this.
  6. OP
    markmakaveli

    markmakaveli New Member

    Messages:
    3
    Likes Received:
    0
    Joined:
    Sep 18, 2019
    Your Mercedes:
    C220d - 2018 - 2L
    Yeah I'm away alot with my work, but can get it cheaper in Manchester but I'm not due back til after the 30 days. I presume it has to be done before or on the specified date? You can't have a week or so leeway?
     
  7. Blobcat

    Blobcat Moderator

    Messages:
    16,134
    Likes Received:
    4,192
    Joined:
    Feb 8, 2006
    Location:
    Near Grange Moor (not Wakefield...)
    Your Mercedes:
    R171 SLK280 3.0, Land Rover 110 County SW
    You will have some leeway, again I'd check the small print on the contract but within 1,000 miles and 30 days wouldn't be an issue for me (but I'm not your lease holder...)
     
    markmakaveli likes this.
  8. AJD

    AJD Senior Member

    Messages:
    6,796
    Likes Received:
    2,063
    Joined:
    May 31, 2015
    Location:
    Suffolk by the Sea, UK.
    Your Mercedes:
    2012 W204 Sport ///AMG Line 4dr Auto, Obsidian Black, Light Grey Faux Leather. And no AMG badges !!
    There is an important issue here, the car is owned by the Leasing company so they pull the strings :rolleyes:
     
    markmakaveli likes this.
  9. JBell

    JBell Senior Member

    Messages:
    10,319
    Likes Received:
    2,429
    Joined:
    Dec 9, 2011
    Location:
    Torquey
    Your Mercedes:
    C350 CDi Estate (GAD Edition)
    markmakaveli likes this.
  10. Srdl

    Srdl Senior Member

    Messages:
    2,429
    Likes Received:
    1,224
    Joined:
    Oct 8, 2015
    Location:
    Hampshire
    Your Mercedes:
    GLC43 AMG 2018 (X253) Premium Plus
    Interesting. The Mercedes Finance document says “the Approved Workshop network” which I would take to include Indies with the Star/Xentry system.
    A full service history is required. The vehicle must be serviced and maintained in accordance with the manufacturer's published service intervals within the Approved Workshop network.
     
    markmakaveli likes this.
  11. JBell

    JBell Senior Member

    Messages:
    10,319
    Likes Received:
    2,429
    Joined:
    Dec 9, 2011
    Location:
    Torquey
    Your Mercedes:
    C350 CDi Estate (GAD Edition)
    A lease is different, the lease company can and will dictate where it has to be serviced as they own the car, they don't want it back without full MB service history as it could devalue the car for them
     
    markmakaveli likes this.
  12. Srdl

    Srdl Senior Member

    Messages:
    2,429
    Likes Received:
    1,224
    Joined:
    Oct 8, 2015
    Location:
    Hampshire
    Your Mercedes:
    GLC43 AMG 2018 (X253) Premium Plus
    MB Finance “own” my car and they have to take it back at 36 months if I don’t want it, although I’m planning to keep it as things stand at the moment.
     
    markmakaveli likes this.
  13. JBell

    JBell Senior Member

    Messages:
    10,319
    Likes Received:
    2,429
    Joined:
    Dec 9, 2011
    Location:
    Torquey
    Your Mercedes:
    C350 CDi Estate (GAD Edition)
    That is Mercedes, a Lease company will always want full Dealer service history, we have 3 leased cars in this office and all have to have full manufacturer service history on return or there are financial penalties
     
    markmakaveli likes this.
  14. AJD

    AJD Senior Member

    Messages:
    6,796
    Likes Received:
    2,063
    Joined:
    May 31, 2015
    Location:
    Suffolk by the Sea, UK.
    Your Mercedes:
    2012 W204 Sport ///AMG Line 4dr Auto, Obsidian Black, Light Grey Faux Leather. And no AMG badges !!
    Having spent many years in the Vehicle Contract Hire business I support what Jon has said. He is spot on. :)

    The important thing when you dispose of an ex-Lease/Contract Hire vehicle is that it has the full manufactures service history. With premium product cars it is particularly important :)
     
    vtaylor78, JBell and markmakaveli like this.
  15. Rory

    Rory Senior Member

    Messages:
    4,765
    Likes Received:
    107
    Joined:
    Feb 8, 2005
    Location:
    Cheshire, UK
    Your Mercedes:
    2005 C270CDi Avantgarde Estate
    Nope - indies / specialists etc aren't approved.

    There are still a very few of the old ex-dealers still around as approved repairers from when the network was reorganised around 2000 - such as: https://www.regentgarage.com Viking in Canturbury was another but they've been bought by a dealer group and are back a full dealership now.
     
    markmakaveli likes this.
  16. Rory

    Rory Senior Member

    Messages:
    4,765
    Likes Received:
    107
    Joined:
    Feb 8, 2005
    Location:
    Cheshire, UK
    Your Mercedes:
    2005 C270CDi Avantgarde Estate
    The manufacturer owned finance houses will obviously want that but the others are not always so bothered - the company we used to lease our company cars were quite happy for them to be serviced anywhere.

    This is a few years ago but: https://www.pistonheads.com/gassing/topic.asp?h=0&f=23&t=1216032
     
    markmakaveli likes this.
  17. mioba

    mioba Senior Member

    Messages:
    818
    Likes Received:
    81
    Joined:
    Feb 19, 2006
    Location:
    Nottingham
    Your Mercedes:
    W124/1994/E200, W220/2004/S320CDI, W205/2016/C200, W447/2017/3.0 CDI
    You answered the question already:

    Contract says "The vehicle must be maintained in accordance with Mercedes Benz published service intervals within the Official Workshop network".

    If you want to take it further ask the loan company to define Official Service Workshop Network. But If I was a layperson that would mean dealer.

    Definatly ask for a discount at the MB dealer.
     
    markmakaveli likes this.
  18. AJD

    AJD Senior Member

    Messages:
    6,796
    Likes Received:
    2,063
    Joined:
    May 31, 2015
    Location:
    Suffolk by the Sea, UK.
    Your Mercedes:
    2012 W204 Sport ///AMG Line 4dr Auto, Obsidian Black, Light Grey Faux Leather. And no AMG badges !!
    As the Fleet Disposals Manager for a major player in the Contract Hire industry I personally and indeed my employer wanted to see a full manufactures service history on all cars. That was what the lessee had had agreed to in his contract. As I said it was particularly important on a premium product. This was the only way we were going to achieve maximum returns on our investment. :)

    I agree that that the that on mass produced products a manufacturers service history was not so important but it was prefered because that is what the customer had signed as an obligation in his contract. The same goes for the return of a complete set of keys. Replacement master keys were not cheap. For instance in the 90's a Fiat blue key was £700.00 !!, if it was missing the customer would be invoiced for it. :(

    I remember a BMW 325 returning with a mislaid service history way back and the customer was invoiced £2000.00 for the hit suffered for the missing service history. Of course that wouldn't be the case nowadays as it is all digitally recorded. :)
     
    markmakaveli likes this.
  19. EmilysDad

    EmilysDad Senior Member

    Messages:
    7,616
    Likes Received:
    1,481
    Joined:
    May 8, 2012
    Location:
    Bury Lancs
    Your Mercedes:
    ML350
    like a Mercedes ..... :rolleyes:
     
    markmakaveli and AJD like this.
  20. Rory

    Rory Senior Member

    Messages:
    4,765
    Likes Received:
    107
    Joined:
    Feb 8, 2005
    Location:
    Cheshire, UK
    Your Mercedes:
    2005 C270CDi Avantgarde Estate
    It's certainly very common to see posts like the one from the OP where people lease a Mercedes for the first time because they've snagged a cheap deal, and are shocked to find a) it needs servicing every year and b) those services are pretty expensive.

    The annual service requirement on MBs is a complete nonsense - lease any BMW or VAG car for 3yrs at 10K/yr and it'll only need servicing once.
     

Share This Page