They have indeed! Everything is chargeable now it would appear. My R172 is in for it's first service at MB next week and I was a bit disappointed at the level of service. No courtesy car (£50), no lift to work (I usually get this - I only work a couple of miles away). It appears that they also charge extra if you want it done while you wait.
It all comes across and gives the impression of being a bit "low rent". Someone from Mercedes - I hope you're reading this and taking it on board. It's crap.
For a bit of perspective: I also have a little Citroen C1 runabout - one of the most cheap and cheerful cars money can buy (which has also been 100% reliable and DOESN'T RUST!). I had that serviced a couple of months ago by Citroen. Funny how they had no problem having me driven to work.
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