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MB Inchcape Warrington

Discussion in 'General Mercedes-Benz Related Discussion' started by DSB SL AMG, Nov 4, 2012.

  1. DSB SL AMG

    DSB SL AMG Senior Member

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    Joined:
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    Location:
    Cheshire
    Your Mercedes:
    300SL (R129 1992 Pre-Facelift), Volvo V70 D5 SE Auto
    Tried to order a part yesterday from MB Warrington (Inchcape)...what a 'joke', i was told only 1 person on parts and they would call me back (which never happened) , after several calls lasting about 45 mins i asked to speak to the site general manager, then miraculously i was immediately put through to parts ....

    What a shambles,poor management, cost cutting > poor customer service.... i really dont know how these companies survive in todays market... i surpose just typical stealer service...i feel sorry for indies who deal with this on a day to day basis...
     
  2. television

    television Always remembered RIP

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    Joined:
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    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
  3. CafeMB

    CafeMB Banned

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    Location:
    Grantham, Lincolnshire
    Your Mercedes:
    Mercedes S320 CDI
    I've found that the parts guys are sometimes helpful, sometimes not. Order online and it takes the worry out of it :D
     
  4. Rory

    Rory Senior Member

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    Location:
    Cheshire, UK
    Your Mercedes:
    2005 C270CDi Avantgarde Estate
    Took me two days to get my car booked in for service at their Chester branch earlier this year. Asking them about winter tyres last year was hilarious (not).
     
  5. OP
    DSB SL AMG

    DSB SL AMG Senior Member

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    Your Mercedes:
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    Yes Malc...Inchcape have UK 12 sites, wonder how much customer service varies between them...

    Chester
    Coventry
    Derby
    Leicester
    Liverpool
    Loughborough
    North Wales
    Nottingham
    Oxford
    Southport
    Stratford-Upon-Avon
    Warrington
     
  6. television

    television Always remembered RIP

    Messages:
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    Joined:
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    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    OK that explains a few things for me, when I bought my strut, about 8 different branches E mailed me, but Oxford were the cheapest by a long way,,, thanks
     

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