Mercedes Benz Assistance Phone Charges

[ernieh]

I recently had to phone MBA to sort a braking problem. I'm sure the guy I spoke to was English, but as far as I can see, I was charged for a call to Germany as well as the How-did-we-do texts.

Has anybody else noticed this and how is it explained? I thought these calls went to Milton Keynes. Needless to say, my network supplier can't help.

Any thoughts anybody?

Ernie

 

[SunnyDee]

The call centre is not in the UK, however you are right in saying they sound English because MB Call centre have recorded good speaking English German including Swedish people

 

[ernieh]

OK, thanks for that; in future, therefore we won't be answering their texts! It should be said, though, that the service was excellent; car was sorted within 20 minutes of the call.

For the record, the problem was a pea-sized pebble stuck between the n/s/f disc and backplate. It sounded like a train going round a tight bend, but the technician who attended said that they get many calls for this problem on the 205s.

Ernie