aquiss
Senior Member
- Joined
- Feb 16, 2007
- Messages
- 259
- Reaction score
- 0
- Location
- Shropshire, England
- Your Mercedes
- 2013 E220CDi AMG Sport
If you been following my other thread, i'm coming up for a car replacement on September 30th. As I am having car choice issues, the dealer recommended I call Mercedes Finance to see if a solution could be found.
I made the call first thing after lunch, explaining I would like to maybe keep the car for another 6 months to a year, to be told Mercedes no longer extend or refinance. Explained my options, pay settlement, hand car back or get a new car. *signs*
So I called Mercedes Customer Services to see if they could help in anyway, especially given 12 years loyal purchases. They asked why, so explained I was not totally happy with A Class or CLA-Class and I had spoken to finance to see if I could extend it to cover me for when the C-Class is updated....ie: trying to remain loyal.
I basically got a dressing down, advising that they could not help, could not pass on any feedback and that if they did not have a car that I liked, "I could always take my business elsewhere", to use her words exactly.
I am frankly gobsmacked.
I made the call first thing after lunch, explaining I would like to maybe keep the car for another 6 months to a year, to be told Mercedes no longer extend or refinance. Explained my options, pay settlement, hand car back or get a new car. *signs*
So I called Mercedes Customer Services to see if they could help in anyway, especially given 12 years loyal purchases. They asked why, so explained I was not totally happy with A Class or CLA-Class and I had spoken to finance to see if I could extend it to cover me for when the C-Class is updated....ie: trying to remain loyal.
I basically got a dressing down, advising that they could not help, could not pass on any feedback and that if they did not have a car that I liked, "I could always take my business elsewhere", to use her words exactly.
I am frankly gobsmacked.